3M EM 550GPL, EM 550GPS owner manual GB-12Troubleshooting, Symptom Probable Cause Solution

GB-12Troubleshooting

Symptom	Probable Cause	Solution
Mouse Not Detected	Computer ports are improperly	Check with your computer system dealer or
	set up (for example, are	manufacturer if you need help.
	disabled).
	Confl icts among other devices	Resolve any confl icts among devices connected to
	connected.	your computer.
	Installed on an incompatible	Compatible operating systems for the 3M
	operating system.	Ergonomic Mouse EM550 are listed on page 2.
If lens is not	No power.	Make sure the power switch is ON.
illuminated red:		Use fresh batteries and install them properly.
If green light	USB receiver not recognized.	Make sure USB receiver is attached properly to
on receiver		your computer.
does not blink:		Reconnect mouse to your computer by following
		steps in Part 2 above.
Cursor Does Not Move	Mouse not detected.	See “Mouse Not Detected” above.
At All	Optical sensor may be blocked	Blow or brush the obstruction away with a soft
	by dust, dirt or crumbs.	cloth. However, do not insert hard objects through
		the opening.
	Mouse is on an	DO NOT use your mouse on a transparent surface
	incompatible surface.	like glass or a refl ective surface like a mirror; on a
		rough or porous surface that is not smooth; or on
		a surface with complex graphic and color patterns.
Difficult To Control	You are using larger muscle	It can take up to a week to train new muscle
Fine Cursor Motion	groups to move the mouse.	groups to mouse and gain fi ne cursor control.
		Slow down the pointer speed or acceleration in
		your operating system’s mouse utility software.