Toshiba GD-1220 manual Transmission Trouble, Trouble Check Point

Page 248

6 TROUBLESHOOTING

Transmission Trouble

Check the following points if you are having trouble sending originals. If you cannot rectify the trouble by checking these points, or trouble not listed below occurs, contact your service techni- cian.

Trouble	Check Point

“DIALING” or “COMMUNICATING”	When you are making a call using a handset to send a FAX, do
is not displayed even if the key is	replace the handset until after you press the key and you hear the
pressed in Direct Transmission	phone line switch to the machine.
Mode.	y Did you press the [FAX] button before beginning the Direct TX
	operation?
	y Is the modular cord disconnected?
	y Is the dial type set correctly?
	y Can you receive telephone calls?
	y Is there any problem at the remote fax? Check this with the
	party trying receive the original.

Originals are fed diagonally.	y Are the document feeder slides adjusted to the width of the orig-
	inal that you are sending?
	y Does the original that you are sending match the conditions of
	the original that is available for sending?

2 originals are fed together.	y Have you placed more than the maximum number of originals
	can be placed at one time? ( P.31 “Original size/Original
	scanning range”)
	y Does the original that you are sending match the conditions of
	original that is available for sending?
	y Have you pushed the originals into the feeder too hard?

The original is not being printed on	y Was the original placed correctly facing up?
the paper of the remote Fax even
though it has been sent.

Black lines are shown in the image	y Is the scanning area of the Reversing Automatic Document
that was sent.	Feeder clean? Clean it with a soft cloth.

Originals are not sent even if oper-	y Is the remote Fax compatible with your system? This system
ations are carried out normally.	supports G3 communications but not G2 or G4 communica-
	tions.

Originals cannot be sent overseas.	y Specify Quality TX and resend.

246 Troubleshooting

Image 248

Contents Operators Manual for Facsimile Function Page For U.S.A. only Toshiba America Business SOLUTIONS, INC For Canada onlyToshiba of Canada Limited For NEW Zealand onlyToshiba Australia PTY Limited Working environment Preface Features of the GD-1220 Features of the GD-1220 Contents 106 111140 154Default Settings for Fax Functions 175 Default Settings for List & Report Output 207Remote Service Automatic Supplies Order 250 Overview of Menu Operation 156Contents Disclaimer Notice PorationGeneral Precautions Power failure 2006-04-10Resolutionstandard COMM.OPTION When power failure occursBefore Using FAX Description of Each ComponentDescription of Each Component Front / Right sideLeft side / Inner side Control Panel Contrast adjustment volume Alarm lampSelecting button A/B/C LCD screenCancel button Original mode buttonDensity adjustment buttons Enter buttonExternal Keyboard optional Flip Panel One Touch keys 1 toFunction keys Keyboard Enter TEL NUMBERMAX128 2006-04-10 0946 M 100% Connecting CablesMessage LCD Screen Setting the Transmission Conditions Checking and Canceling the CommunicationsSending a Fax Preparation for TransmissionPage Transmission Mode Sending a FaxDelayed Communications Quality TransmissionCover Sheet Sub-address CommunicationsPolling Transmission Transmission after ScanSwitching to the Fax Mode Enter TEL NUMBERMAX128 Resolution Standard Fine Ultra FinePreparation for Transmission Enter TEL NUMBERMAX128Setting About OriginalsOriginal size/Original scanning range Original scanning areaSetting Originals When setting originals on the glass About Originals Taped, pasted or clipped cut out About Originals Resolution Original Setting the Transmission ConditionsSetting the Transmission Conditions Resolution Original mode Automatic exposure mode Manual exposure modeExposure ButtonSetting the Scanning Conditions for Each Press the FAX button on the control panelPlace the original on the glass Glass Set the transmission conditionsMode and exposure Select Complete usingSelect the desired original ButtonResolutionstandard Specifying the Remote FaxKeypad Dialing Direct Entry with Digital Keys 123456 2006-04-10 100%When setting originals on the glass When using the Reversing Automatic Document Feeder optional009 2006-04-10 1106 M 100%One Touch Key Dialing Place the originals and set the transmission conditionsPress the desired One Touch key 01 to ONE Touch NumberOffice 2006-04-10 1243 M 100%Number not listed Select original size LD 3.LT-R One Touch key 01 toAbbreviated Dialing Telephone Numbers ListABB. Number Search Name 3.GROUP NumberMadrid Office Telephone Numbers List ABB. Number007 Alphabet Dialing 085Search Name Group NumberUsing the keyboard on Ton Select the desired remote Fax usingFlip Panel or the digital Keys on the control panelGroup Number Group DialingTelephone Numbers List ABB. Number 2.SEARCH Name Division Telephone Numbers List Group Number0001 File Number and Residual Memory Memory Transmission0088 Keypad Dialing Direct Entry with Digital Keys P.41 Dial tel number 2006-04-10 100% On-hook TransmissionPresston. the Monitor but Receive Communicating JOB Number Communicating SettingTransmit Off-hook Transmission External Telephone Dialing Pick up the handset of the external telephoneSending a Tone Replace the handset of the external telephoneRedialing Reception Mode Setting of the automatic reception modeUsing the or but- ton, and then press the Enter button Receiving a FaxAuto Receive FAX SetupReception Mode Setting of the manual reception mode Reception Mode 1.AUTO ReceiveManual Reception Manual ReceiveReceiving a fax manually If you hear a tone Fax signal, press the FAX buttonStart button Select 2. Receive using Setting RX printing during default setup Paper priority when there is no same size paper PriorityEuropean size Receiving a Fax Receiving a Fax Checking and Canceling the Communications Checking the Communications during TransmissionPress the FAX button on the control panel Press the key ReserveUsing the or but- ton Checking the transmission results on the LCD screenPress the FAX button on the control panel Key Print DetailReception list/Communication report Canceling Transmissions Canceling Memory Transmissions during transmissionCanceled using Select 1. YES usingCanceling Direct Transmission Cancel this JOB?Canceling Reserved Memory Transmissions Checking and Canceling the Communications Function Keys Communication OptionsBatch Transmission Communication Options ECMHow to set the communication options Select 2. on usingPress the FAX button on the control panel Button Enter buttonSorry not possible Menu ListNot allowed now Sending Two-sided Originals Tions. P.36Press the button to dis- play the communication option menu Duplex Sending OFFDuplex Sending OFF Press the Start buttonBatch Transmission Function Batch TransmissionFunction Keys Description of 22 function keysSend After Chain Dial Communication Example of chain dial communicationPress the FAX button on the control panel Press the button Delayed transmission Time designationDelayed Transmit Time Delayed Transmit Time Hhmm 0810AMDirect Transmit 1.YES Select 1. YES using the or button and press Enter buttonDirect transmission 14400 BPS 9600 BPS Low speed transmissionQuality TX Cover sheet registration Cover Sheet FormatAttaching cover sheet Cover SheetPrint Cover Sheet Enter Remote Name Cover Sheet Enter Your Name Cover Sheet TransmitPrint Cover sheet which has been registered is printed outPriority transmission Used in other jobRecovery transmission Using ButtonDelete Select the desired jobJob is sent Single TransmitChange TEL Number 456789 Invalid department codeDELETE? Selected job is erased from memoryDesignating sub-address Transmission with sub-addressSUB Address Passwordpwd PWDMAX20 SUB Address SUB Address CompleteSUB Addresssub Selective PollingsepFeature not enabled Secure receptionSecure RX StartCanceling secure reception manual cancellation Secure RX 1.STARTSecure RX Security Code Invalid numberSend After Scan 1.OFF When Memory Full Send after scanSend After Scan Delete Scan PagesPIN mask Enter the PIN number using the digital keys 123456 2006-04-10 1100 M 100%123456+ 2006-04-10 123456+$$$$$ 2006-04-10 1100 M 100%On the control panel 009 001 099%Function Keys Multi-address Transmission Broadcasting 106 Mailbox Communication 111Polling Communications 140 Department Management/Account Code 154Multi-address Transmission Broadcasting Types of Multi-address TransmissionMulti-key Quick Broadcast transmission Press KeyReview List Specify the remote FaxesNext Destination DELETE? ONE Touch Delete Modify Multi GroupComplete Multi Group DeletemodifyGroup Broadcast transmission Transmission startsNext Destination Review List Presskey. the Speed DialTelephone Number List ABB. Number 2.SEARCH Name Telephone Numbers List Group NUMBER1-1999 Group Number0002 Europe DivisionMailbox Communication Types of MailboxConfidential Mailbox SetupMailbox communication condition Mailbox Setupconfidential Mailbox TypeBulletin Board 3.RELAY To 20 digits with the digitalAlready assigned 12345678Setting up relay mailbox Mailbox SetupMailbox Setup 3.MAILBOX Delete Mailbox Delete Mailbox Type 1.CONFIDENTIAL 2.BULLETIN BoardMailbox Setuprelay NEW Mailbox NUMBERMAX20 Mailbox SetuprelayMailbox Setuprelay Modify RetainRelay END Number Press Speed Dial KEY or ONE Touch KEY Specifynal. the relay end termiRelay END Number ONE Touch Relay END NumberDelete Retain Relay END Number ONE TouchMailbox Delete Deleting mailboxBulletin Board 3.RELAY Mailbox Bullet in Board 3.RELAY Delete Mailbox Number Mailbox not emptyComplete TX to Mailbox 3.POLL from Mailbox Bulletin Board 3.RELAY ConfidentialPrint Mailbox Poll from Mailbox Confidential 1.PRINT MailboxTX to Mailbox Specify the remote Fax and start transmission Confidential 2.TX to Mailbox 3.POLL from Mailbox Input to MailboxInput Confidential Input Bulletin Board Reserving the document startsPoll from Mailbox Bulletin Board 3.RELAY MailboxConfidential 1.PRINT Mailbox 2.TX to Mailbox Pollconfidential Mailbox NUMBERMAX20 Specify the remote Fax and start reception Press the FAX button on the control panel Press the key Print Confidential Printconfidential PASSWORDMAX20 Printingstarts. the documentCancel Mailbox Cancelconfidential Cancelconfidential PASSWORDMAX20 CancelledRelay Mailbox YES Specify the remote Fax and start transmission Polling Communications Types of Polling CommunicationsPolling reservation PollingPolling Reserve SecurityoffSecurityon Secure TEL Number onPolling Secure TEL NUMBERMAX20 Polling Complete SecurityoffSecurityoff Secure TEL Number on Polling ADD RetainScanning the polling docu Scanning to MemoryMent starts JOB Number XXX Scanning YYY Residual Memory ZZZ%Public fax mailbox Press ButtonPROG. CONT. Poll Polling Reserve 1.POLLING Public FAX MailboxResolution Standard Individual polling receptionPublic FAX Mailbox JOB NumberPROG. CONT. Poll Polling Polling Security CODE?Polling JOB Number 026Multi-polling reception Polling Security CodeEnter TEL Number or Press Speed Dial KEY Or ONE Touch KEY Delete Modify DELETE? Continuous polling 004New York Office 001 Communication startsEND Select 3. END using the or button and press Enter buttonPROG. CONT. Poll WED Duration30MIN Interval 10MINADD Next Number Security OFFEnter TEL Numbers Department Management/Account Code Description of Function Department managementAccount code Enter department code 2006-04-10 1106 M 100%Default Settings for Fax Functions 175 156Character Entry 157 Entering the Remote Fax Number 161How to select each menu How to cancel menu operationOverview of Menu Operation Navigating Menu OperationCharacter Entry Buttons and Keys used for Character EntrySpecial character table Entering & Correcting Characters Entering characters Correcting characters enteredPress the G key while pressing the Shift key Entering the Remote Fax Number Abbreviated Dial NumbersEntering abbreviated dial numbers ABB. NumbersSelect 2. Name using Or button and press the Enter button NameCOMM. Options ABB. Number Enter ID NAMEMAX20Complete Name TEL Number COMM. OptionsEnter 2nd TEL Number To set 2nd TEL numberCOMM. Options COMM. Options 1.OFF COMM. Options 1.COMPLETEName TEL Number ABB. Number Press the desired One Touch keyOne Touch Key Dial Numbers NEW York Office Already assignedONE Touch KEY Returns to the screen to enter an abbreviated num- berEntering one touch key dial numbers ONE Touch NumbersNumber COMM. Options ONE Touch KEY Enter ID NAMEMAX20 TEL Number2nd TEL Number 5.COMM. Options ONE Touch KEY Enter TELDelayed Comm .TX Report ONE Touch KEY TEL Number Name TEL NumberCOMM. Options ONE Touch KEY COMM. Options OFF COMM. Options 1.COMPLETEReturns to the screen to register One Touch key Name TEL Number ONE Touch KEYONE Touch KEY Press ONE Touch KEY Group Numbers Group Number DialingEntering group dialing numbers Group Number Toshiba Group Number Delete ModifyGroup Number 1.COMPLETE 2.NAME Destinations Group Number Complete NameGroup Number Enter ABB. Number Or ONE Touch KEY 005Group Number ABB. Number To confirm the remote locations registered to a groupChicago Office ADD Next Number Review List Name DestinationsPress the desired One Touch key to assign a group Press ONE Touch KEY To Enter or Setto Skip Group NumberDefault Settings for Fax Functions Description of Fax FunctionsLine monitor Press the FAX button to return to the Fax basic screenReception interval Receive Interval Interval 15MIN 0MINECM Document mode LIGHT3 Dial typeAuto Dial Type Delete Access Digit Access Digit MAX10 Redial Mode Redial modeGeneral Setting Counter Redial Mode Interval 15MIN 01MIN Redial Mode 1.INTERVALRedial Mode Counter CounterManual Receive Manual Receive Auto Receive Ring DelayTo set the automatic reception mode as the default setting Reception Mode Auto Receive FAX Setup 06.REDIAL Mode 07.RECEPTION ModeTo set the manual reception mode as the default setting Memory TXFAX Setup 07.RECEPTION Mode 08.MEMORY TX Security TXMemory TX OFF Security TXFAX Setup 08.MEMORY TX 09.SECURITY TX Cover sheetSecurity TX Cover SheetCover Sheet Press Start to Store On Cover ImagePlace the cover sheet origi- nal and press the Start button FAX Setup Default SettingsCopy Setup FAX Setup 09.SECURITY TX 10.COVER Sheet Recovery TransmitRecovery Transmit 1.OFF Recovery Transmit StoreFAX Setup 10.COVER Sheet 11.RECOVERY Transmit TTI Transmit Terminal ID printSend After Scan FAX Setup 11.RECOVERY Transmit 12.TTITTI OFF When Memory Full 1.DELETE Scan Pages 2.SEND Scan Pages Send After Scan 01.DIAL During Scan 02.DIAL After ScanFAX Setup 12.TTI Send After Scan SeparatorAccount Code Account Code 1.OFFSeparator FAX Setup Send After Scan 14.ACCOUNT CodeSeparator FAX Setup 14.ACCOUNT Code 15.SEPARATOR Secure RXSecurity Code ActivateActivate Start TimeALL DAY END TimeThursday Period FAX Setup 15.SEPARATOR page 16.SECURE RX Memory receptionDesignated Time Period Memory RXFAX Setup 16.SECURE RX 17.MEMORY RX Reduction printingMemory RX OFF ReductionFAX Setup 17.MEMORY RX 18.REDUCTION Discard printingReduction OFF DiscardDiscard OFF FAX Setup 18.REDUCTION 19.DISCARD Privileged receptionPrivileged RX Privileged RXRTI Remote Terminal ID Print Received data TTI header RTI footer Print Print areaRTI Select 21. RTI using Or button and press the Enter buttonFAX Setup 19.DISCARD 20.PRIVILEGED RX Registering the Terminal ID Description of the Terminal IDTerminal ID entry Press the User FUNC- Tions buttonList. P.237 Function list Initial SetupTerminal ID Default Settings for List & Report Output Reports & ListJournal Manual OutputManual Output TX & RX JournalTX Journal 3.RX Journal Automatic Journal OFFCommunication report setting Reports & List 01.JOURNALCommunication Report Reception ListMEMORY-TX Report On ErrorTX Report Communication Report 01.TX Report 02.MEMORY-TX Report MULTI-ADD ReportMULTI-ADD Report 1.ALWAYS Multipoll ReportOn Error 3.OFF Relay Originator ReportRelay Originator Report 1.ALWAYS Relay Station ReportTo set the default setting for relay TX end terminal report Print 1st PG IMAGE?Relay END Report Relay END Report 1.ALWAYSReception list setting Reports & List 01.JOURNAL Communication ReportReception List Local Mailbox ListLocal Mailbox List Printing procedure Printing ListTypes of Lists Transmission/Reception journal Print NumberPrint Format Communication Mode Indication JbigError code table Error Code Description RemedyReception list/Communication report TX Report AlwaysPerform transmission operation Printing reception listList and report print format Transmission reportMemory transmission report Multi-address transmission report Relay transmission originator report Relay box numberRelay station report Relay transmission relay station report Relay transmission relay end terminal report Multi-polling report Telephone number is indicatedList to confirm the contents stored in memory Select 02. Lists using Press the User FUNC- Tions button on the con- trol panelLists ITU MailboxMail box number Max digits Ton By NameABB. Numbers 3.GROUP Numbers Dialer listAlphabetical sort list FAX NUMBER/E-MAIL AddressAbbreviated dial number list Transmission Speed IndicationGroup number list One touch number list Mailmode ATTFunction list Press the User FUNC- Tion button on the control panelLists 1.DEPARTMENT Code FunctionFunction List Menu List User Functions Lists 03.INITIAL SetupMenu list Menu List Program Power failure list File NBR Function Mail From Date TimePrinting List Troubleshooting Troubleshooting 244Error Message Cause Remedy TroubleshootingError Message Troubleshooting Transmission Trouble Trouble Check PointReception Trouble Troubleshooting Remote Service Automatic Supplies Order 250 Specifications 251Automatic Supplies Order Setting 250 This section describes the following articlesRemote Service Automatic Supplies Order Automatic Supplies Order SettingSpecifications JBIG/MMR/MR/MHSpecifications Index 235 181 Index Page GD-1220

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