Toshiba TF 631 manual Problem, Possible causes, Solutions, GB 114 Possible problems

Page 114

Possible problems

Transmission problems

Problem

Your fax machine reports an operating error or fails to perform the required function. Before you make an unnecessary call on your service

Possible causes ...

technician, take your time and see if you can help yourself. This checklist will help you recognise and eliminate errors.

... and solutions

Your document is not automatically pulled Your machine displays an error. into the feeder.

The display is blank.

If the display gives an error message, clear the fault and delete the display with STOP.

Check there is power on the machine. The machine must be switched on (see page 8).

 

Document size or thickness of paper are not

Use acceptable documents only (see

 

acceptable.

page 31).

 

The operator control panel is not firmly locked.

Close the cover. It should be firmly locked

 

 

in place on both sides.

 

 

 

The text ”transmission” is not displayed

You replaced the receiver before pressing

Try again. Replace the receiver only when

when you press the START key.

START.

you have pressed START.

 

 

 

The document is damaged during sending

Document format or paper thickness not as

Use acceptable documents only (see

or copying.

specified.

page 31).

 

The document guides are not properly adjusted

Adjust the document guides accordingly.

 

to the paper size.

 

 

 

 

Your fax machine performed transmission

The other machine is out of paper.

Ask the receiver to put paper in his

correctly but the message was not

 

machine.

received by the receiver.

 

 

 

 

 

The receiver received a blank sheet

You loaded your document in the machine with

Send your document again: the image

instead of the document sent.

the image face-up.

must be face-down on your document

 

 

feeder.

The receiver reports: The document transmitted is difficult to read.

Your machine’s document reader is dirty or damaged.

Make a copy of your document on your fax machine (see page 29). If your copy is also difficult to read, clean the document reader.

RESOLUTION and CONTRAST are not set correctly.

The telephone connection is poor.

Make a copy on your fax machine (see page 29) and adjust the settings to your document. You can also improve document quality: By making the print on the photocopy darker, enlarging or reducing. (see page 44/45). Then send again.

Redial. You may get a better conncection.

Abbreviated or one-touch dialling do not

Abbreviated or one-touch dialling number is not

Check and correct stored numbers (see

work.

correctly stored.

page 70/75).

 

 

 

No dial tone is heard when handset is off-

The telephone is not correctly connected.

Check that your telephone is connected

hook.

 

correctly to the socket (see page 8).

 

The fax machine is not correctly connected.

Plug the connecting cable of your fax

 

 

machine into the socket (see page 8).

 

 

 

Your call does not arrive although you have dialled the correct number.

Your fax machine has been set to the wrong dialling mode.

If you are connected to a PABX: You have set the wrong line type.

Your fax machine is not connected to the PSTN.

Switch to the correct dialling procedure: DTMF or pulse-dialling (see page 14).

Set the line types to EXTENSION (see page 15).

Plug the connecting cable of your fax machine into the socket (see page 8).

GB 114 Possible problems

TOSHIBA TF 631

Image 114
Contents Page Line lamp Mode KEY, with status lampsWelcome to your fax machine PC Comm lampContents Please protect your machine from PreparationPrinter unit PreparationPrepare and insert Remove transport fittingsChange toner Case you come into contact with toner Then proceed as detailed onReplace drum unit Telephone connectionRemove the paper cassette Insert cassette index A4 How to insert the recording paperInstall exit paper trays Then Slide the cassette into the slotGB 10 Preparation Switch your fax machine OFF Stack memory is deleted when aInsert memory card Close the cover for the memory modulesInstallation Menu systemUser name GB 12 InstallationEnter user name Enter the nameEnter terminal ID Confirm with Start Press STOP, return to standby modeInstallation 13 GB From Enter user nameSetting dialling method GB 14 InstallationCurrent dialling method is highlighted Select a menu item Press STOP, return to standby mode Installation 15 GBEnter the digits for obtaining public line GB 16 Installation Set languageInstallation 17 GB Set date and timeEnter the date and the time Confirm with Start Reception of documents Set standby modeTo set reception mode do the following Automatic receptionReception reduction Reception reduction19 GB Discard ON/OFFDisplay messages for memory reception Memory receptionMemory reception ON/ OFF Press STOP, return to standby21 GB Go to A1Enter the security code Enter the old security code Confirm with Start Enter the new security code Confirm with StartGB 22 Reception of documents 23 GB Enter the current security codeEnter the period Confirm with Start Corresponding function key DayOpen the one-touch dial cover Enter the current security code Confirm with StartCorrect sequence print- out 25 GBMake your selection Number of incoming copies Multiple printoutSelect the required quantity Example 8 copies27 GB Press the JOB Cancel keyDelete reception Press the JOB Status keyReception protection GB 28 Reception of documentsProtection facility has been activated Sorter function on Local copy29 GB Sorter function OFFCopy reduction GB 30 Reception of documentsMake your selection Copy reduction on Copy reduction OFF Transmit documents Document formatAutomatic fax mes- sages Enter the fax numberGB 32 Transmit documents Transmit documents 33 GB Stack modeThis is different with your fax ma- chine JobJOB no Useful job managementGB 34 Transmit documents First jobImportant transmission Transmit documents 35 GBPress the Shift key and then the corresponding function key Direct transmission Select a menu item Enter the fax numberGB 36 Transmit documents Enter the alphabet dial number Transmission using alpha dialActivate the dialling key Transmit documents 37 GBPress the one-touch dial key Toshiba Europe Standby modeTransmission one-touch dial GB 38 Transmit documents001 Faxing with telephone directoryTransmit documents 39 GB Please refer to page 12 for entering lettersSingle multi-address transmission Press the Multi keyGB 40 Transmit documents SUN 1956 Broadcast via one-touch dial key Stored broadcastEnter group number Confirm with Start Transmit documents 41 GBGB 42 Transmit documents Monitoring direktActivate monitoring 1234567Monitoring by job Transmit documents 43 GBSet resolution Press „MODEDialling the fax partners GB 44 Transmit documents Transmit documents 45 GB Set contrastDialling the fax partner TrastCorrection mode Fax machine displays the current settingTransmit documents 47 GB Transmission options, number of pagesEnter the page number Confirm with Start Make your selection For the number of pagesTransmission options, protected transmission GB 48 Transmit documentsTransmission protection Transmit documents 49 GB Selected setting is applicable only for the current jobTransmission options, reduced speed Press the Shift key and thenSelect a menu item Enter the addressee Refer to page 12 for the procedureTransmission options, send cover sheet Confirm with Start Enter the senderChain dialing Enter the numbersTransmit documents 51 GB Manual call redial from memory RedialManual call redial Press the REDIAL/PAUSE keyTransmit documents 53 GB Resend retained jobEnter new fax number Confirm with Start Selected job is used againCancel a retained job with retain job Selected job is cancelledIf your fax machine is set to retain job Press Stop Cancel transmissionCancel from stack Job is displayed as followsGeneral PollingReserve polling Reserve pollingEnter the Toshiba code Confirm with Start Polling protection57 GB Enter the number Confirm with StartReserve polling, perma- nent general infobox InfoboxGB 58 Polling Reserve polling, append documents 59 GBCancel polling reserva- tion Select the job which you wish to cancel Confirm with StartGB 60 Polling Single polling 61 GBGo to B GB 62 Polling Multiple pollingSelect a menu item Press the Multi key With Toshiba code Without polling protection63 GB Multiple polling is stored and carried out as a jobGB 64 Polling Cancel pollingSelected polling job is cancelled 21-03-9765 GB Enter the periods Confirm with StartEnter the period of the week Confirm with Start Enter Go to a Go to BGB 66 Polling Reverse direction 67 GBEnter the menu Enter the Toshiba codes Confirm with Start GB 68 Polling69 GB Store numbersAlphabet dial memory Enter alphabet dial numberPress STOP, return to standby mode GB 70 Store numbers / or Skip with Start Confirm with StartProcedure up to this menu item See Alphabet dial options71 GB Procedure as described under Enter alphabet dial number See Press STOP, return to standby mode GB 72 Store numbersModify ABB numbers Delete ABB numbers 73 GBIf you want to delete ABB numbers just enter them Save fax number directly on one- touch dial key Direct configuration of one- touch dial keysOne-touch dial keys Fax number input75 GB Assign alphabet dial number to a one-touch dial keySkip with Start Confirm with Start Cancel one-touch dial keys Press STOP, return to standby mode GB 76 Store numbersDefine groups 77 GBEnter group number Press STOP, return to standby mode GB 78 Store numbers Make your selection For further group partner79 GB Make your selection Cancel the selected group partner YESEdit groups Enter an alphabet dial numberGroup is cancelled Cancel groupsPress STOP, return to standby mode GB 80 Store numbers Example group number 444, name SupergroupTransmission reports Report printsProgram selection list 81 GBVarious transmission reports and related options GB 82 Report printsTransmission report 83 GBSelect the entry which you wish to print Press the Copy key GB 84 Report printsMulti polling report 85 GBMulti transmission report Select a menu item For manual output Manual output of journalStandby modeTransmission and reception journal GB 86 Report prints87 GB Reservation list Function listGB 88 Report prints 89 GB Dial number lists GB 90 Report printsRequired lists are printed out Mains failure report Due to a lengthy power failureDepartment list 91 GBNnnnnn Delayed fax jobGB 92 Advanced settings 23 3393 GB Advanced settingsSet transmission header position Make your selection For transmission header positionReception trailer RTI Advanced settingsGB 94 Advanced settings Permanent monitoringGo to a Advanced settings 95 GBCall redial Period between call redial at- temptsAdvanced settings Set ringer volumePower saver stand by 97 GBCost centre manage- ment GB 98 Advanced settingsActivate cost centre management Deactivate mode Divider sheet99 GB Use master code when first enteredDepartment code Enter the department name Confirm with StartEnter ! master code Confirm with Start Start the menu Press STOP, return to standby mode GB 100 Advanced settingsModify or delete a department Enter the department number Confirm with StartDisable department code Accessed by entering the mas- ter codeFax machine is permanently enabled Document is saved as the cover sheet diagram GB 102 Advanced settingsCover sheet is activated Cover sheet is cancelled Cover sheetPreset retaining time is displayed Retain jobsInput retaining time Cancel current status GB 104 Advanced settingsQuery job status Basic setting, document length Basic setting, transmis- sion memoryDisplay the basic setting Basic setting, resolution and contrast Display the basic setting for resolutionBasic setting, ECM er- ror correction mode Basic setting, protected transmissionTransmission of documents is re- stricted Print Resolution Additional paper cas- settes optional Additional features SUB, SEP, PWDWhen all data have been entered end with Selection of required menu itemPossible problems Error messages in the displayDisplay Cause How to correct Error codes in journal GB 112 Possible problemsCode Code Cause How to correct GB 114 Possible problems ProblemSolutions Possible causesReceiving problems Problem Possible causesCleaning document scanner Document jamRecording paper jam How to clear aCleaning the corona After openingRemote maintenance Comline GB 118 Possible problemsConnection to Pabx UK Connection information Index GB 120 Index