Compaq 7800 Compaq Remote, Support not, Available in all, Locations, Internet PC, Compaq Service

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Understanding Your Service and Support Options

8-1

Chapter 8

Understanding Your Service and Support Options

Your Internet PC has many tools to make computing easier. If you have a computer problem or question, check the following resources for answers:

∙Review the Troubleshooting section in this guide for suggestions on how to fix the problem.

∙Review the tools in this section to find answers.

∙Look in the Compaq Warranty Statement (included with your computer) or Service and Support Card to find your regional Compaq Service telephone number.

Compaq Support

Double-clicking the Compaq Support $ icon located on the Windows desktop provides access to the following tools:

		Compaq Support Tools

Tool		Description
Compaq Remote		Allows most of your computer problems to be remotely diagnosed and
Support (not
Support (not		cured by a Compaq technician. With this tool, technicians can talk to
available in all
available in all		you at the same time they are resolving your computer issue.
locations)
locations)

Compaq Diagnostics		Diagnoses problems with your Internet PC. This software provides an
Compaq Diagnostics		easy way to check attributes of your Internet PC.
		easy way to check attributes of your Internet PC.

		Reports all of the devices that came with your Internet PC and all of
System Record		the devices you have added or changed since you purchased your
		Internet PC.

Compaq Service		Provides automated software updates and general information on
Connection		using your Internet PC.

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Contents Internet PC Features Guide Table of Contents Upgrading Your Internet PC Ii Table of ContentsPower Supply Cables Data Cables Understanding Digital Interfaces Creating VideosCompaq Support Table of ContentsUnderstanding Your Service and Support Options How it WorksIndex Troubleshooting GuideHelpful Hints Using this Guide Special TextLocating Help 2Using this GuideSpecial Messages GlossaryTroubleshooting Service and Support GuideFor More Information 4Using this Guide Comments about this GuideChecking Your Connections Identifying the Front Components on Your Internet PC 2Checking Your ConnectionsComponents 4Checking Your Connections Identifying the Rear Components on Your Internet PCOr Line Using the Compaq Internet Keyboard Using the Internet Button Suite2Using the Compaq Internet Keyboard Companies Electronic shopping experienceTouch of a button Button4Using the Compaq Internet Keyboard Using the Multimedia Easy Access ButtonsFast Forward/Next Track skips to the next track Using Additional Button Features of Your Keyboard 6Using the Compaq Internet Keyboard Working with the Standard Keyboard KeysF1-F12 Program you are using ShiftDepends on the program you are using Combinations HomeKeyboard Status Lights 8Using the Compaq Internet KeyboardActivate and deactivate this function Introducing the Digital Creativity Imaging Center Available on select models only2Introducing the Digital Creativity Imaging Center IEEE-1394 connector available on select modelsUnderstanding Digital Interfaces Digital Creativity Imaging CenterCreating Videos 4Introducing the Digital Creativity Imaging Center Learning About Your CD-ReWritable CD-RW Drive Understanding Your CD-R and CD-RW MediaPacketCD Accessing the just!burn User’s ManualJust!burn CD Assistant 2Learning About Your CD-ReWritable CD-RW DriveJust!audio CD!backupJust!data 4Learning About Your CD-ReWritable CD-RW Drive Learning About Your TV Out Connection 2Learning About Your TV Out Connection No.ComponentsUpgrading Your Internet PC 2Upgrading Your Internet PC Identifying the Major Components of Your Internet PC 4Upgrading Your Internet PC Removing the Cover 8VLQJDVFUHZGULYHUUHPRYHWKHILYHFRYHUUHWDLQLQJVFUHZVReplacing the Cover 6Upgrading Your Internet PCIdentifying Power Supply and Data Cables Power Supply CablesData Cables 8Upgrading Your Internet PCDetermining Expansion Card Compatibility Installing an Expansion CardInserting an Expansion Card 10Upgrading Your Internet PC No. Component 12Upgrading Your Internet PC 5HSODFHWKHFRPSXWHUFRYHUAdding or Replacing an Accelerated Graphics Port AGP Card 14Upgrading Your Internet PC Installing an Additional Hard Drive Upgrading Your Internet PC Orvhdoosurjudpv 5HPRYHDOOGLVNHWWHVDQG&V 18Upgrading Your Internet PC 5HDGDOOWKHPDQXIDFWXUHU¶VGRFXPHQWDWLRQIRUWKHQHZGULYH 20Upgrading Your Internet PC 8VLQJDVFUHZGULYHUUHPRYHWKHGULYHUHWDLQLQJVFUHZVDVVKRZQInstalling Additional Memory Adding or Replacing Memory Modules22Upgrading Your Internet PC Memory Module SlotsNo. Component Replacing the Real-Time Clock Battery 24Upgrading Your Internet PCRemoving and Inserting a Battery Removing the BatteryInserting a Battery 26Upgrading Your Internet PCCompaq Remote Compaq ServiceConnection Using your Internet PC Support notMcAfee Anti-Virus QuickRestoreCountries only Your Internet PC easier Removing Computer Viruses section of this guideUsing Compaq Diagnostics Testing Equipment System Record How it Works Internet Support Custom Restore Full RestoreFactory-installed software state To re-install without reformatting your hard driveCustom Restore Typical Restore Drivers Reinstalling Deleted Drivers Helpful Hints Troubleshooting GuideUnderstanding This Guide 2Troubleshooting Guide Troubleshooting Audio ProblemsAudio Troubleshooting Guide 4Troubleshooting Guide Troubleshooting CD or DVD ProblemsCD or DVD Abort, Retry, Fail? Diskette Drive or Zip DriveNot reading drive Message appearsDiskette drive Diskette drive lightStays on Cannot saveZip drive available Indicator light Continuously blinksCannot read a On select models8Troubleshooting Guide Troubleshooting Display Monitor ProblemsDisplay Screen Adjusted to desiredSetting Click Control Panel Display is too faint10Troubleshooting Guide Troubleshooting Fax Modem ProblemsFax Modem But quits before SettingsFax starts to send Transmission is12Troubleshooting Guide Troubleshooting Game ProblemsTroubleshooting Hard Drive Problems GamesTroubleshooting Internet Access Problems Internet Troubleshooting Keyboard and Mouse Problems14Troubleshooting Guide Keyboard and MouseMovement or is too Mouse does notRespond to Slow16Troubleshooting Guide Troubleshooting Memory ProblemsTroubleshooting Power Problems PowerWrong location For details Illegal Operation Your hard drive, all files will be lostTroubleshooting Printer Problems PrinterPoor print quality Select Clean Print Nozzles.Select Printer Control Click Uninstall Drivers Select Windows ExplorerContacting a Compaq Authorized Service Provider 22Troubleshooting GuideIndex Index-1Index-2 Index-3 Index-4