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 | Troubleshooting Guide | ||
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 | Fax Modem | 
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| Symptom | 
 | Problem | 
 | Solution | 
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| Fax starts to send | 
 | Line connection failure. | 
 | Redial the fax number to send fax again. | 
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| but quits before the | 
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 | Call waiting enabled on line. | 
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| transmission is | 
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 | instructions on how to disable call waiting, | |||
| complete. | 
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 | or contact your local telephone company. | 
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 | Verify correct fax modem speed and COM | 
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 | not detect the fax modem | 
 | port are selected. | 
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 | driver. | 
 | 1. Click the Start button and point to | 
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 | Settings. | 
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 | 2. Click Control Panel and  | 
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 | Modems. | 
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 | 3. Windows will detect the modem you | 
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 | have installed. Click the Properties | 
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 | button. | 
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 | 4. Verify that the correct modem port is | 
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 | set and the maximum speed of your | 
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 | modem is selected. Reset these | 
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 | settings if necessary, and click OK. | 
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 | 5. Close the Control Panel window. | 
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 | Third party fax software is | 
 | Close all programs, except the fax | 
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 | conflicting with another | 
 | software, and redial the fax number. | 
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 | program. | 
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 | The receiver for another | 
 | Verify all telephone handsets on the same | ||
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 | telephone on the same line | 
 | line are on the receiver. | 
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 | was picked up. | 
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 | Fax machine where call is | 
 | Call location where the fax is being sent, | 
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 | being placed has run out of | 
 | and ask if the fax machine has paper. | 
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 | paper. | 
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 | Internet PC needs repair. | 
 | Call a Compaq Authorized Service | 
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 | Provider. Refer to your Warranty Statement | ||
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 | for details. | 
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