Compaq 7800 Fax starts to send, But quits before, Transmission is, Complete, Settings, Modems

Page 80

 

 

 

 

Troubleshooting Guide

9-11

 

 

 

 

 

 

 

 

 

Fax Modem

 

 

 

 

 

 

 

 

 

 

 

Symptom

 

Problem

 

Solution

 

 

 

 

 

 

 

 

 

Fax starts to send

 

Line connection failure.

 

Redial the fax number to send fax again.

 

 

but quits before the

 

 

 

 

 

 

 

Call waiting enabled on line.

 

Refer to third-party software for

 

 

transmission is

 

 

 

 

 

 

 

instructions on how to disable call waiting,

complete.

 

 

 

 

 

 

or contact your local telephone company.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Third-party fax software does

 

Verify correct fax modem speed and COM

 

 

 

 

not detect the fax modem

 

port are selected.

 

 

 

 

driver.

 

1. Click the Start button and point to

 

 

 

 

 

 

Settings.

 

 

 

 

 

 

2. Click Control Panel and double-click

 

 

 

 

 

 

Modems.

 

 

 

 

 

 

3. Windows will detect the modem you

 

 

 

 

 

 

have installed. Click the Properties

 

 

 

 

 

 

button.

 

 

 

 

 

 

4. Verify that the correct modem port is

 

 

 

 

 

 

set and the maximum speed of your

 

 

 

 

 

 

modem is selected. Reset these

 

 

 

 

 

 

settings if necessary, and click OK.

 

 

 

 

 

 

5. Close the Control Panel window.

 

 

 

 

 

 

 

 

 

 

 

Third party fax software is

 

Close all programs, except the fax

 

 

 

 

conflicting with another

 

software, and redial the fax number.

 

 

 

 

program.

 

 

 

 

 

 

 

 

 

 

 

 

The receiver for another

 

Verify all telephone handsets on the same

 

 

telephone on the same line

 

line are on the receiver.

 

 

 

 

was picked up.

 

 

 

 

 

 

 

 

 

 

 

 

 

Fax machine where call is

 

Call location where the fax is being sent,

 

 

 

 

being placed has run out of

 

and ask if the fax machine has paper.

 

 

 

 

paper.

 

 

 

 

 

 

 

 

 

 

 

 

 

Internet PC needs repair.

 

Call a Compaq Authorized Service

 

 

 

 

 

 

Provider. Refer to your Warranty Statement

 

 

 

 

for details.

 

 

 

 

 

 

 

 

 

Image 80
Contents Internet PC Features Guide Table of Contents Ii Table of Contents Power Supply Cables Data CablesUpgrading Your Internet PC Understanding Digital Interfaces Creating VideosTable of Contents Understanding Your Service and Support OptionsCompaq Support How it WorksHelpful Hints Troubleshooting GuideIndex Using this Guide Special Text2Using this Guide Special MessagesLocating Help GlossaryFor More Information Service and Support GuideTroubleshooting 4Using this Guide Comments about this GuideChecking Your Connections Identifying the Front Components on Your Internet PC 2Checking Your ConnectionsComponents Or Line Identifying the Rear Components on Your Internet PC4Checking Your Connections Using the Compaq Internet Keyboard Using the Internet Button Suite2Using the Compaq Internet Keyboard Electronic shopping experience Touch of a buttonCompanies ButtonFast Forward/Next Track skips to the next track Using the Multimedia Easy Access Buttons4Using the Compaq Internet Keyboard Using Additional Button Features of Your Keyboard 6Using the Compaq Internet Keyboard Working with the Standard Keyboard KeysProgram you are using Shift Depends on the program you are usingF1-F12 Combinations HomeActivate and deactivate this function 8Using the Compaq Internet KeyboardKeyboard Status Lights Introducing the Digital Creativity Imaging Center Available on select models onlyIEEE-1394 connector available on select models Understanding Digital Interfaces2Introducing the Digital Creativity Imaging Center Digital Creativity Imaging CenterCreating Videos 4Introducing the Digital Creativity Imaging Center Learning About Your CD-ReWritable CD-RW Drive Understanding Your CD-R and CD-RW MediaAccessing the just!burn User’s Manual Just!burn CD AssistantPacketCD 2Learning About Your CD-ReWritable CD-RW DriveJust!data CD!backupJust!audio 4Learning About Your CD-ReWritable CD-RW Drive Learning About Your TV Out Connection 2Learning About Your TV Out Connection No.ComponentsUpgrading Your Internet PC 2Upgrading Your Internet PC Identifying the Major Components of Your Internet PC 4Upgrading Your Internet PC Removing the Cover 8VLQJDVFUHZGULYHUUHPRYHWKHILYHFRYHUUHWDLQLQJVFUHZVReplacing the Cover 6Upgrading Your Internet PCIdentifying Power Supply and Data Cables Power Supply CablesData Cables 8Upgrading Your Internet PCInserting an Expansion Card Installing an Expansion CardDetermining Expansion Card Compatibility 10Upgrading Your Internet PC No. Component 12Upgrading Your Internet PC 5HSODFHWKHFRPSXWHUFRYHUAdding or Replacing an Accelerated Graphics Port AGP Card 14Upgrading Your Internet PC Installing an Additional Hard Drive Upgrading Your Internet PC Orvhdoosurjudpv 5HPRYHDOOGLVNHWWHVDQG&V 18Upgrading Your Internet PC 5HDGDOOWKHPDQXIDFWXUHU¶VGRFXPHQWDWLRQIRUWKHQHZGULYH 20Upgrading Your Internet PC 8VLQJDVFUHZGULYHUUHPRYHWKHGULYHUHWDLQLQJVFUHZVDVVKRZQInstalling Additional Memory Adding or Replacing Memory Modules22Upgrading Your Internet PC Memory Module SlotsNo. Component Replacing the Real-Time Clock Battery 24Upgrading Your Internet PCRemoving and Inserting a Battery Removing the BatteryInserting a Battery 26Upgrading Your Internet PCCompaq Service Connection Using your Internet PCCompaq Remote Support notQuickRestore Countries only Your Internet PC easierMcAfee Anti-Virus Removing Computer Viruses section of this guideUsing Compaq Diagnostics Testing Equipment System Record How it Works Internet Support Full Restore Factory-installed software stateCustom Restore To re-install without reformatting your hard driveCustom Restore Typical Restore Drivers Reinstalling Deleted Drivers Understanding This Guide Troubleshooting GuideHelpful Hints Audio Troubleshooting Audio Problems2Troubleshooting Guide Troubleshooting Guide CD or DVD Troubleshooting CD or DVD Problems4Troubleshooting Guide Diskette Drive or Zip Drive Not reading driveAbort, Retry, Fail? Message appearsDiskette drive light Stays onDiskette drive Cannot saveIndicator light Continuously blinks Cannot read aZip drive available On select modelsDisplay Troubleshooting Display Monitor Problems8Troubleshooting Guide Adjusted to desired Setting Click Control PanelScreen Display is too faintFax Modem Troubleshooting Fax Modem Problems10Troubleshooting Guide Settings Fax starts to sendBut quits before Transmission isTroubleshooting Game Problems Troubleshooting Hard Drive Problems12Troubleshooting Guide GamesTroubleshooting Internet Access Problems Troubleshooting Keyboard and Mouse Problems 14Troubleshooting GuideInternet Keyboard and MouseMouse does not Respond toMovement or is too SlowTroubleshooting Memory Problems Troubleshooting Power Problems16Troubleshooting Guide PowerWrong location For details Illegal Operation Your hard drive, all files will be lostTroubleshooting Printer Problems PrinterSelect Printer Control Select Clean Print Nozzles.Poor print quality Click Uninstall Drivers Select Windows ExplorerContacting a Compaq Authorized Service Provider 22Troubleshooting GuideIndex Index-1Index-2 Index-3 Index-4