Compaq 7800 manual Troubleshooting CD or DVD Problems, 4Troubleshooting Guide

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9-4Troubleshooting Guide

Troubleshooting CD or DVD Problems

CD or DVD

Symptom		Problem			Solution

CD or DVD drive		CD has been inserted upside		Reinsert the CD with the label facing up.
cannot read a disc or		down.
takes too long to
takes too long to		The DVD drive will take longer		Wait at least 30 seconds to let the DVD
start.		The DVD drive will take longer		Wait at least 30 seconds to let the DVD
start.		to start because it has to		drive determine the type of media being
		to start because it has to		drive determine the type of media being
		determine the type of media,		played. If disc still does not start, see the
		such as audio or video being		solutions for related problems.
		played, before it can begin
		playing.

		CD or DVD disc is dirty.		Clean CD or DVD with a CD cleaning kit
				available in most computer stores.

		Windows does not detect CD		1.	On the Taskbar, click the Start button
		or DVD driver.			and point to Settings.
				2.	Click Control Panel and double-click
					System M icon.
				3.	Click the Device Manager tab.
				4.	Click the µ next to the CD or DVD
					disc, and select the installed driver.
				5.	Click the Remove button, and click
					OK twice.
				6.	Restart your Internet PC and let
					Windows redetect the CD or DVD
					driver.

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Contents Internet PC Features Guide Table of Contents Power Supply Cables Data Cables Ii Table of ContentsUpgrading Your Internet PC Understanding Digital Interfaces Creating VideosUnderstanding Your Service and Support Options Table of ContentsCompaq Support How it WorksIndex Troubleshooting GuideHelpful Hints Special Text Using this GuideSpecial Messages 2Using this GuideLocating Help GlossaryTroubleshooting Service and Support GuideFor More Information Comments about this Guide 4Using this GuideChecking Your Connections 2Checking Your Connections Identifying the Front Components on Your Internet PCComponents 4Checking Your Connections Identifying the Rear Components on Your Internet PCOr Line Using the Internet Button Suite Using the Compaq Internet Keyboard2Using the Compaq Internet Keyboard Touch of a button Electronic shopping experienceCompanies Button4Using the Compaq Internet Keyboard Using the Multimedia Easy Access ButtonsFast Forward/Next Track skips to the next track Using Additional Button Features of Your Keyboard Working with the Standard Keyboard Keys 6Using the Compaq Internet KeyboardDepends on the program you are using Program you are using ShiftF1-F12 Combinations HomeKeyboard Status Lights 8Using the Compaq Internet KeyboardActivate and deactivate this function Available on select models only Introducing the Digital Creativity Imaging CenterUnderstanding Digital Interfaces IEEE-1394 connector available on select models2Introducing the Digital Creativity Imaging Center Digital Creativity Imaging CenterCreating Videos 4Introducing the Digital Creativity Imaging Center Understanding Your CD-R and CD-RW Media Learning About Your CD-ReWritable CD-RW DriveJust!burn CD Assistant Accessing the just!burn User’s ManualPacketCD 2Learning About Your CD-ReWritable CD-RW DriveJust!audio CD!backupJust!data 4Learning About Your CD-ReWritable CD-RW Drive Learning About Your TV Out Connection No.Components 2Learning About Your TV Out ConnectionUpgrading Your Internet PC 2Upgrading Your Internet PC Identifying the Major Components of Your Internet PC 4Upgrading Your Internet PC 8VLQJDVFUHZGULYHUUHPRYHWKHILYHFRYHUUHWDLQLQJVFUHZV Removing the Cover6Upgrading Your Internet PC Replacing the CoverPower Supply Cables Identifying Power Supply and Data Cables8Upgrading Your Internet PC Data CablesDetermining Expansion Card Compatibility Installing an Expansion CardInserting an Expansion Card 10Upgrading Your Internet PC No. Component 5HSODFHWKHFRPSXWHUFRYHU 12Upgrading Your Internet PCAdding or Replacing an Accelerated Graphics Port AGP Card 14Upgrading Your Internet PC Installing an Additional Hard Drive Upgrading Your Internet PC Orvhdoosurjudpv 5HPRYHDOOGLVNHWWHVDQG&V 18Upgrading Your Internet PC 5HDGDOOWKHPDQXIDFWXUHU¶VGRFXPHQWDWLRQIRUWKHQHZGULYH 8VLQJDVFUHZGULYHUUHPRYHWKHGULYHUHWDLQLQJVFUHZVDVVKRZQ 20Upgrading Your Internet PCAdding or Replacing Memory Modules Installing Additional MemoryMemory Module Slots 22Upgrading Your Internet PCNo. Component 24Upgrading Your Internet PC Replacing the Real-Time Clock BatteryRemoving the Battery Removing and Inserting a Battery26Upgrading Your Internet PC Inserting a BatteryConnection Using your Internet PC Compaq ServiceCompaq Remote Support notCountries only Your Internet PC easier QuickRestoreMcAfee Anti-Virus Removing Computer Viruses section of this guideUsing Compaq Diagnostics Testing Equipment System Record How it Works Internet Support Factory-installed software state Full RestoreCustom Restore To re-install without reformatting your hard driveCustom Restore Typical Restore Drivers Reinstalling Deleted Drivers Helpful Hints Troubleshooting GuideUnderstanding This Guide 2Troubleshooting Guide Troubleshooting Audio ProblemsAudio Troubleshooting Guide 4Troubleshooting Guide Troubleshooting CD or DVD ProblemsCD or DVD Not reading drive Diskette Drive or Zip DriveAbort, Retry, Fail? Message appearsStays on Diskette drive lightDiskette drive Cannot saveCannot read a Indicator light Continuously blinksZip drive available On select models8Troubleshooting Guide Troubleshooting Display Monitor ProblemsDisplay Setting Click Control Panel Adjusted to desiredScreen Display is too faint10Troubleshooting Guide Troubleshooting Fax Modem ProblemsFax Modem Fax starts to send SettingsBut quits before Transmission isTroubleshooting Hard Drive Problems Troubleshooting Game Problems12Troubleshooting Guide GamesTroubleshooting Internet Access Problems 14Troubleshooting Guide Troubleshooting Keyboard and Mouse ProblemsInternet Keyboard and MouseRespond to Mouse does notMovement or is too SlowTroubleshooting Power Problems Troubleshooting Memory Problems16Troubleshooting Guide PowerWrong location For details Your hard drive, all files will be lost Illegal OperationPrinter Troubleshooting Printer ProblemsPoor print quality Select Clean Print Nozzles.Select Printer Control Select Windows Explorer Click Uninstall Drivers22Troubleshooting Guide Contacting a Compaq Authorized Service ProviderIndex-1 IndexIndex-2 Index-3 Index-4