Compaq 7800 manual Troubleshooting Display Monitor Problems, 8Troubleshooting Guide

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9-8Troubleshooting Guide

Troubleshooting Display (Monitor) Problems

Display

Symptom		Problem		Solution

Screen is blank and		Monitor power cable is not		Reconnect the monitor’s power plug on
monitor power light		connected to monitor or wall		rear of monitor and wall outlet.
is not lit.		outlet.

Screen is blank.		Monitor is not turned on.		Press the monitor’s Power button.

		Monitor connector cable is not		Inspect the monitor’s video connector for
		properly connected to rear of		bent pins. If bent pins do not exist,
		Internet PC.		reconnect the monitor connector cable on
				rear of Internet PC.

		Screen saver is enabled.		Press any key or move mouse to make
				screen display.

		Internet PC is in Sleep mode.		Press the Power button to wake your
		This mode is identified when		Internet PC.
		the power status light on the
		front of your Internet PC turns
		amber.

		If you are using a Flat-Panel		Call a Compaq Authorized Service
		Monitor (available on select		Provider. Refer to your Warranty Statement
		models), you may need a		for details.
		Digital Video Interface and
		connector.

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Contents Internet PC Features Guide Table of Contents Power Supply Cables Data Cables Ii Table of ContentsUpgrading Your Internet PC Understanding Digital Interfaces Creating VideosUnderstanding Your Service and Support Options Table of ContentsCompaq Support How it WorksHelpful Hints Troubleshooting GuideIndex Special Text Using this GuideSpecial Messages 2Using this GuideLocating Help GlossaryFor More Information Service and Support GuideTroubleshooting Comments about this Guide 4Using this GuideChecking Your Connections 2Checking Your Connections Identifying the Front Components on Your Internet PCComponents Or Line Identifying the Rear Components on Your Internet PC4Checking Your Connections Using the Internet Button Suite Using the Compaq Internet Keyboard2Using the Compaq Internet Keyboard Touch of a button Electronic shopping experienceCompanies ButtonFast Forward/Next Track skips to the next track Using the Multimedia Easy Access Buttons4Using the Compaq Internet Keyboard Using Additional Button Features of Your Keyboard Working with the Standard Keyboard Keys 6Using the Compaq Internet KeyboardDepends on the program you are using Program you are using ShiftF1-F12 Combinations HomeActivate and deactivate this function 8Using the Compaq Internet KeyboardKeyboard Status Lights Available on select models only Introducing the Digital Creativity Imaging CenterUnderstanding Digital Interfaces IEEE-1394 connector available on select models2Introducing the Digital Creativity Imaging Center Digital Creativity Imaging CenterCreating Videos 4Introducing the Digital Creativity Imaging Center Understanding Your CD-R and CD-RW Media Learning About Your CD-ReWritable CD-RW DriveJust!burn CD Assistant Accessing the just!burn User’s ManualPacketCD 2Learning About Your CD-ReWritable CD-RW DriveJust!data CD!backupJust!audio 4Learning About Your CD-ReWritable CD-RW Drive Learning About Your TV Out Connection No.Components 2Learning About Your TV Out ConnectionUpgrading Your Internet PC 2Upgrading Your Internet PC Identifying the Major Components of Your Internet PC 4Upgrading Your Internet PC 8VLQJDVFUHZGULYHUUHPRYHWKHILYHFRYHUUHWDLQLQJVFUHZV Removing the Cover6Upgrading Your Internet PC Replacing the CoverPower Supply Cables Identifying Power Supply and Data Cables8Upgrading Your Internet PC Data CablesInserting an Expansion Card Installing an Expansion CardDetermining Expansion Card Compatibility 10Upgrading Your Internet PC No. Component 5HSODFHWKHFRPSXWHUFRYHU 12Upgrading Your Internet PCAdding or Replacing an Accelerated Graphics Port AGP Card 14Upgrading Your Internet PC Installing an Additional Hard Drive Upgrading Your Internet PC Orvhdoosurjudpv 5HPRYHDOOGLVNHWWHVDQG&V 18Upgrading Your Internet PC 5HDGDOOWKHPDQXIDFWXUHU¶VGRFXPHQWDWLRQIRUWKHQHZGULYH 8VLQJDVFUHZGULYHUUHPRYHWKHGULYHUHWDLQLQJVFUHZVDVVKRZQ 20Upgrading Your Internet PCAdding or Replacing Memory Modules Installing Additional MemoryMemory Module Slots 22Upgrading Your Internet PCNo. Component 24Upgrading Your Internet PC Replacing the Real-Time Clock BatteryRemoving the Battery Removing and Inserting a Battery26Upgrading Your Internet PC Inserting a BatteryConnection Using your Internet PC Compaq ServiceCompaq Remote Support notCountries only Your Internet PC easier QuickRestoreMcAfee Anti-Virus Removing Computer Viruses section of this guideUsing Compaq Diagnostics Testing Equipment System Record How it Works Internet Support Factory-installed software state Full RestoreCustom Restore To re-install without reformatting your hard driveCustom Restore Typical Restore Drivers Reinstalling Deleted Drivers Understanding This Guide Troubleshooting GuideHelpful Hints Audio Troubleshooting Audio Problems2Troubleshooting Guide Troubleshooting Guide CD or DVD Troubleshooting CD or DVD Problems4Troubleshooting Guide Not reading drive Diskette Drive or Zip DriveAbort, Retry, Fail? Message appearsStays on Diskette drive lightDiskette drive Cannot saveCannot read a Indicator light Continuously blinksZip drive available On select modelsDisplay Troubleshooting Display Monitor Problems8Troubleshooting Guide Setting Click Control Panel Adjusted to desiredScreen Display is too faintFax Modem Troubleshooting Fax Modem Problems10Troubleshooting Guide Fax starts to send SettingsBut quits before Transmission isTroubleshooting Hard Drive Problems Troubleshooting Game Problems12Troubleshooting Guide GamesTroubleshooting Internet Access Problems 14Troubleshooting Guide Troubleshooting Keyboard and Mouse ProblemsInternet Keyboard and MouseRespond to Mouse does notMovement or is too SlowTroubleshooting Power Problems Troubleshooting Memory Problems16Troubleshooting Guide PowerWrong location For details Your hard drive, all files will be lost Illegal OperationPrinter Troubleshooting Printer ProblemsSelect Printer Control Select Clean Print Nozzles.Poor print quality Select Windows Explorer Click Uninstall Drivers22Troubleshooting Guide Contacting a Compaq Authorized Service ProviderIndex-1 IndexIndex-2 Index-3 Index-4