Compaq 7800 manual Diskette drive light, Stays on, Cannot save, Information to

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9-6	Troubleshooting Guide

			Diskette Drive or Zip Drive

	Symptom		Problem		Solution

Diskette drive light			Diskette has been improperly		Remove the diskette and reinsert the
stays on.			inserted.		diskette as follows: Insert the edge with
					the sliding cover into drive first face up,
					and push all the way in until the diskette
					stops.

			Diskette is damaged.		Remove the diskette and reinsert a new
					diskette. If a problem persists, run the
					Windows Maintenance Wizard to repair the
					drive. Refer to Maintaining Your Internet
					PC in the User’s Guide.

Diskette drive			Diskette is not formatted.		Format the diskette by following these
cannot save					steps:
information to					1. Double-click the My Computer G
diskette.					icon on the desktop.
					2. Select the 3 1/2 Floppy (A:) drive.
					3. Click File, and point to Format.
					4. Select desired options, and click Start
					to begin formatting the diskette.

			Diskette is write-protected.		Slide the write-protection tab to the
					unlocked position on the diskette.

			Diskette is full or file is too		Use another diskette or compress the file
			big.		to reduce the size.

			File save command not		When saving information to the diskette
			properly executed.		drive, verify you are using the correct drive
					letter.

			Diskette is damaged.		Replace the damaged diskette.

			Diskette drive has failed.		Call a Compaq Authorized Service
					Provider. Refer to your Warranty Statement
					for details.

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Contents Internet PC Features Guide Table of Contents Understanding Digital Interfaces Creating Videos Ii Table of ContentsPower Supply Cables Data Cables Upgrading Your Internet PCHow it Works Table of ContentsUnderstanding Your Service and Support Options Compaq SupportTroubleshooting Guide IndexHelpful Hints Special Text Using this GuideGlossary 2Using this GuideSpecial Messages Locating HelpService and Support Guide TroubleshootingFor More Information Comments about this Guide 4Using this GuideChecking Your Connections 2Checking Your Connections Identifying the Front Components on Your Internet PCComponents Identifying the Rear Components on Your Internet PC 4Checking Your ConnectionsOr Line Using the Internet Button Suite Using the Compaq Internet Keyboard2Using the Compaq Internet Keyboard Button Electronic shopping experienceTouch of a button CompaniesUsing the Multimedia Easy Access Buttons 4Using the Compaq Internet KeyboardFast Forward/Next Track skips to the next track Using Additional Button Features of Your Keyboard Working with the Standard Keyboard Keys 6Using the Compaq Internet KeyboardCombinations Home Program you are using ShiftDepends on the program you are using F1-F128Using the Compaq Internet Keyboard Keyboard Status LightsActivate and deactivate this function Available on select models only Introducing the Digital Creativity Imaging CenterDigital Creativity Imaging Center IEEE-1394 connector available on select modelsUnderstanding Digital Interfaces 2Introducing the Digital Creativity Imaging CenterCreating Videos 4Introducing the Digital Creativity Imaging Center Understanding Your CD-R and CD-RW Media Learning About Your CD-ReWritable CD-RW Drive2Learning About Your CD-ReWritable CD-RW Drive Accessing the just!burn User’s ManualJust!burn CD Assistant PacketCDCD!backup Just!audioJust!data 4Learning About Your CD-ReWritable CD-RW Drive Learning About Your TV Out Connection No.Components 2Learning About Your TV Out ConnectionUpgrading Your Internet PC 2Upgrading Your Internet PC Identifying the Major Components of Your Internet PC 4Upgrading Your Internet PC 8VLQJDVFUHZGULYHUUHPRYHWKHILYHFRYHUUHWDLQLQJVFUHZV Removing the Cover6Upgrading Your Internet PC Replacing the CoverPower Supply Cables Identifying Power Supply and Data Cables8Upgrading Your Internet PC Data CablesInstalling an Expansion Card Determining Expansion Card CompatibilityInserting an Expansion Card 10Upgrading Your Internet PC No. Component 5HSODFHWKHFRPSXWHUFRYHU 12Upgrading Your Internet PCAdding or Replacing an Accelerated Graphics Port AGP Card 14Upgrading Your Internet PC Installing an Additional Hard Drive Upgrading Your Internet PC Orvhdoosurjudpv 5HPRYHDOOGLVNHWWHVDQG&V 18Upgrading Your Internet PC 5HDGDOOWKHPDQXIDFWXUHU¶VGRFXPHQWDWLRQIRUWKHQHZGULYH 8VLQJDVFUHZGULYHUUHPRYHWKHGULYHUHWDLQLQJVFUHZVDVVKRZQ 20Upgrading Your Internet PCAdding or Replacing Memory Modules Installing Additional MemoryMemory Module Slots 22Upgrading Your Internet PCNo. Component 24Upgrading Your Internet PC Replacing the Real-Time Clock BatteryRemoving the Battery Removing and Inserting a Battery26Upgrading Your Internet PC Inserting a BatterySupport not Compaq ServiceConnection Using your Internet PC Compaq RemoteRemoving Computer Viruses section of this guide QuickRestoreCountries only Your Internet PC easier McAfee Anti-VirusUsing Compaq Diagnostics Testing Equipment System Record How it Works Internet Support To re-install without reformatting your hard drive Full RestoreFactory-installed software state Custom RestoreCustom Restore Typical Restore Drivers Reinstalling Deleted Drivers Troubleshooting Guide Helpful HintsUnderstanding This Guide Troubleshooting Audio Problems 2Troubleshooting GuideAudio Troubleshooting Guide Troubleshooting CD or DVD Problems 4Troubleshooting GuideCD or DVD Message appears Diskette Drive or Zip DriveNot reading drive Abort, Retry, Fail?Cannot save Diskette drive lightStays on Diskette driveOn select models Indicator light Continuously blinksCannot read a Zip drive availableTroubleshooting Display Monitor Problems 8Troubleshooting GuideDisplay Display is too faint Adjusted to desiredSetting Click Control Panel ScreenTroubleshooting Fax Modem Problems 10Troubleshooting GuideFax Modem Transmission is SettingsFax starts to send But quits beforeGames Troubleshooting Game ProblemsTroubleshooting Hard Drive Problems 12Troubleshooting GuideTroubleshooting Internet Access Problems Keyboard and Mouse Troubleshooting Keyboard and Mouse Problems14Troubleshooting Guide InternetSlow Mouse does notRespond to Movement or is tooPower Troubleshooting Memory ProblemsTroubleshooting Power Problems 16Troubleshooting GuideWrong location For details Your hard drive, all files will be lost Illegal OperationPrinter Troubleshooting Printer ProblemsSelect Clean Print Nozzles. Poor print qualitySelect Printer Control Select Windows Explorer Click Uninstall Drivers22Troubleshooting Guide Contacting a Compaq Authorized Service ProviderIndex-1 IndexIndex-2 Index-3 Index-4