Compaq 7800 manual System Record

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Understanding Your Service and Support Options

8-5

System Record

System Record reports all of the devices that came with your computer and all of the devices you have added or changed since you purchased your computer. System Record highlights these changes in red. This allows you to isolate and diagnose possible problems with your computer.

To access System Record, complete the following steps:

1.From the Windows desktop, double-click the Compaq Support $ icon.

2.Double-click the System Record ¢ icon.

The System Record tab displays the Base.log, all of the devices that came with your computer, and the Now.log, which displays all of the devices you have added or changed. The changes you have made to your computer are highlighted in red. For example, if your computer came with 64 megabytes (MB) of memory and you upgrade it to 96 MB of memory, your Base.log displays 64 MB of memory and the Now.log displays 96 MB. The memory line in the Base.log and the memory line in the Now.log are noted in red lettering, which indicates a change has been made to your computer's original amount of memory.

Compaq Service Connection

Overview

The Compaq Service Connection software installed on your computer is an innovative way of correcting problems before they begin. The service automatically sends you free software updates that will keep your computer in peak operating condition. You decide when to install the updates.

A small notice, displayed as a rotating $, will appear on the bottom-right corner of the Windows desktop when an update is available.

Turning Compaq Service Connection On and Off

If you wish to manually turn on Compaq Service Connection, complete the following steps:

1.Double-click the Compaq Support $ icon on the Windows desktop.

2.Double-click the Service Connection $ icon.

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Contents Internet PC Features Guide Table of Contents Upgrading Your Internet PC Ii Table of ContentsPower Supply Cables Data Cables Understanding Digital Interfaces Creating VideosCompaq Support Table of ContentsUnderstanding Your Service and Support Options How it WorksHelpful Hints Troubleshooting GuideIndex Using this Guide Special TextLocating Help 2Using this GuideSpecial Messages GlossaryFor More Information Service and Support GuideTroubleshooting 4Using this Guide Comments about this GuideChecking Your Connections Identifying the Front Components on Your Internet PC 2Checking Your ConnectionsComponents Or Line Identifying the Rear Components on Your Internet PC4Checking Your Connections Using the Compaq Internet Keyboard Using the Internet Button Suite2Using the Compaq Internet Keyboard Companies Electronic shopping experienceTouch of a button ButtonFast Forward/Next Track skips to the next track Using the Multimedia Easy Access Buttons4Using the Compaq Internet Keyboard Using Additional Button Features of Your Keyboard 6Using the Compaq Internet Keyboard Working with the Standard Keyboard KeysF1-F12 Program you are using ShiftDepends on the program you are using Combinations HomeActivate and deactivate this function 8Using the Compaq Internet KeyboardKeyboard Status Lights Introducing the Digital Creativity Imaging Center Available on select models only2Introducing the Digital Creativity Imaging Center IEEE-1394 connector available on select modelsUnderstanding Digital Interfaces Digital Creativity Imaging CenterCreating Videos 4Introducing the Digital Creativity Imaging Center Learning About Your CD-ReWritable CD-RW Drive Understanding Your CD-R and CD-RW MediaPacketCD Accessing the just!burn User’s ManualJust!burn CD Assistant 2Learning About Your CD-ReWritable CD-RW DriveJust!data CD!backupJust!audio 4Learning About Your CD-ReWritable CD-RW Drive Learning About Your TV Out Connection 2Learning About Your TV Out Connection No.ComponentsUpgrading Your Internet PC 2Upgrading Your Internet PC Identifying the Major Components of Your Internet PC 4Upgrading Your Internet PC Removing the Cover 8VLQJDVFUHZGULYHUUHPRYHWKHILYHFRYHUUHWDLQLQJVFUHZVReplacing the Cover 6Upgrading Your Internet PCIdentifying Power Supply and Data Cables Power Supply CablesData Cables 8Upgrading Your Internet PCInserting an Expansion Card Installing an Expansion CardDetermining Expansion Card Compatibility 10Upgrading Your Internet PC No. Component 12Upgrading Your Internet PC 5HSODFHWKHFRPSXWHUFRYHUAdding or Replacing an Accelerated Graphics Port AGP Card 14Upgrading Your Internet PC Installing an Additional Hard Drive Upgrading Your Internet PC Orvhdoosurjudpv 5HPRYHDOOGLVNHWWHVDQG&V 18Upgrading Your Internet PC 5HDGDOOWKHPDQXIDFWXUHU¶VGRFXPHQWDWLRQIRUWKHQHZGULYH 20Upgrading Your Internet PC 8VLQJDVFUHZGULYHUUHPRYHWKHGULYHUHWDLQLQJVFUHZVDVVKRZQInstalling Additional Memory Adding or Replacing Memory Modules22Upgrading Your Internet PC Memory Module SlotsNo. Component Replacing the Real-Time Clock Battery 24Upgrading Your Internet PCRemoving and Inserting a Battery Removing the BatteryInserting a Battery 26Upgrading Your Internet PCCompaq Remote Compaq ServiceConnection Using your Internet PC Support notMcAfee Anti-Virus QuickRestoreCountries only Your Internet PC easier Removing Computer Viruses section of this guideUsing Compaq Diagnostics Testing Equipment System Record How it Works Internet Support Custom Restore Full RestoreFactory-installed software state To re-install without reformatting your hard driveCustom Restore Typical Restore Drivers Reinstalling Deleted Drivers Understanding This Guide Troubleshooting GuideHelpful Hints Audio Troubleshooting Audio Problems2Troubleshooting Guide Troubleshooting Guide CD or DVD Troubleshooting CD or DVD Problems4Troubleshooting Guide Abort, Retry, Fail? Diskette Drive or Zip DriveNot reading drive Message appearsDiskette drive Diskette drive lightStays on Cannot saveZip drive available Indicator light Continuously blinksCannot read a On select modelsDisplay Troubleshooting Display Monitor Problems8Troubleshooting Guide Screen Adjusted to desiredSetting Click Control Panel Display is too faintFax Modem Troubleshooting Fax Modem Problems10Troubleshooting Guide But quits before SettingsFax starts to send Transmission is12Troubleshooting Guide Troubleshooting Game ProblemsTroubleshooting Hard Drive Problems GamesTroubleshooting Internet Access Problems Internet Troubleshooting Keyboard and Mouse Problems14Troubleshooting Guide Keyboard and MouseMovement or is too Mouse does notRespond to Slow16Troubleshooting Guide Troubleshooting Memory ProblemsTroubleshooting Power Problems PowerWrong location For details Illegal Operation Your hard drive, all files will be lostTroubleshooting Printer Problems PrinterSelect Printer Control Select Clean Print Nozzles.Poor print quality Click Uninstall Drivers Select Windows ExplorerContacting a Compaq Authorized Service Provider 22Troubleshooting GuideIndex Index-1Index-2 Index-3 Index-4