Compaq 7800 manual Troubleshooting Game Problems, Troubleshooting Hard Drive Problems, Games

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9-12Troubleshooting Guide

Troubleshooting Game Problems

Games

Symptom

 

Problem

 

Solution

 

 

 

 

 

 

Game crashes

 

Minimum hardware or

 

Review the game documentation or

frequently.

 

software requirements set by

 

packaging for minimum requirements.

 

 

Game manufacturer have not

 

 

 

 

 

been met.

 

 

 

 

 

 

 

 

 

 

 

Game was not set up properly

 

Reinstall the program, noting any settings

 

 

when installed.

 

and default selections that pertain to your

 

 

 

 

Internet PC, and restart the game.

 

 

 

 

 

 

Graphic distortion or

 

Incorrect version of game.

 

Contact game manufacturer for updated

blank screen exists

 

 

 

version of game.

during game’s

 

 

 

 

 

introduction.

 

 

 

 

 

 

 

 

 

 

 

Troubleshooting Hard Drive Problems

Hard Drive

 

Symptom

 

Problem

 

Solution

 

 

 

 

 

 

 

 

 

Internet PC seems to

 

Program in use has stopped

 

Attempt a normal Windows shutdown.

 

 

have locked up.

 

responding to commands.

 

If this fails, restart your Internet PC by

 

 

 

 

 

 

pressing the Power button for 4 or more

 

 

 

 

 

 

seconds to power it off. To restart your

 

 

 

 

 

 

Internet PC, press the Power button again.

 

 

 

 

 

 

 

 

 

Hard drive error

 

Part of hard drive has failed.

 

Run the Windows Maintenance Wizard to

 

 

message is

 

 

 

repair the drive. Refer to Maintaining Your

 

 

displayed.

 

 

 

Internet PC in the User’s Guide.

 

 

 

 

 

 

 

 

 

Hard drive fault

 

Part of hard drive has potential

 

Call a Compaq Authorized Service

 

 

protection error

 

to fail or could already have

 

Provider. Refer to your Warranty Statement

 

 

message is

 

failed.

 

for details.

 

 

displayed.

 

 

 

 

 

 

 

 

 

 

 

 

 

Insufficient memory

 

All memory in Internet PC is

 

Close one or more programs and retry.

 

 

message is

 

being used by open programs

 

It may also be necessary to restart

 

 

displayed.

 

and memory is needed for

 

Windows to recover memory should this

 

 

 

 

desired task.

 

fail.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Contents Internet PC Features Guide Table of Contents Power Supply Cables Data Cables Ii Table of ContentsUpgrading Your Internet PC Understanding Digital Interfaces Creating VideosUnderstanding Your Service and Support Options Table of ContentsCompaq Support How it WorksTroubleshooting Guide IndexHelpful Hints Special Text Using this GuideSpecial Messages 2Using this GuideLocating Help GlossaryService and Support Guide TroubleshootingFor More Information Comments about this Guide 4Using this GuideChecking Your Connections 2Checking Your Connections Identifying the Front Components on Your Internet PCComponents Identifying the Rear Components on Your Internet PC 4Checking Your ConnectionsOr Line Using the Internet Button Suite Using the Compaq Internet Keyboard2Using the Compaq Internet Keyboard Touch of a button Electronic shopping experienceCompanies ButtonUsing the Multimedia Easy Access Buttons 4Using the Compaq Internet KeyboardFast Forward/Next Track skips to the next track Using Additional Button Features of Your Keyboard Working with the Standard Keyboard Keys 6Using the Compaq Internet KeyboardDepends on the program you are using Program you are using ShiftF1-F12 Combinations Home8Using the Compaq Internet Keyboard Keyboard Status LightsActivate and deactivate this function Available on select models only Introducing the Digital Creativity Imaging CenterUnderstanding Digital Interfaces IEEE-1394 connector available on select models2Introducing the Digital Creativity Imaging Center Digital Creativity Imaging CenterCreating Videos 4Introducing the Digital Creativity Imaging Center Understanding Your CD-R and CD-RW Media Learning About Your CD-ReWritable CD-RW DriveJust!burn CD Assistant Accessing the just!burn User’s ManualPacketCD 2Learning About Your CD-ReWritable CD-RW DriveCD!backup Just!audioJust!data 4Learning About Your CD-ReWritable CD-RW Drive Learning About Your TV Out Connection No.Components 2Learning About Your TV Out ConnectionUpgrading Your Internet PC 2Upgrading Your Internet PC Identifying the Major Components of Your Internet PC 4Upgrading Your Internet PC 8VLQJDVFUHZGULYHUUHPRYHWKHILYHFRYHUUHWDLQLQJVFUHZV Removing the Cover6Upgrading Your Internet PC Replacing the CoverPower Supply Cables Identifying Power Supply and Data Cables8Upgrading Your Internet PC Data CablesInstalling an Expansion Card Determining Expansion Card CompatibilityInserting an Expansion Card 10Upgrading Your Internet PC No. Component 5HSODFHWKHFRPSXWHUFRYHU 12Upgrading Your Internet PCAdding or Replacing an Accelerated Graphics Port AGP Card 14Upgrading Your Internet PC Installing an Additional Hard Drive Upgrading Your Internet PC Orvhdoosurjudpv 5HPRYHDOOGLVNHWWHVDQG&V 18Upgrading Your Internet PC 5HDGDOOWKHPDQXIDFWXUHU¶VGRFXPHQWDWLRQIRUWKHQHZGULYH 8VLQJDVFUHZGULYHUUHPRYHWKHGULYHUHWDLQLQJVFUHZVDVVKRZQ 20Upgrading Your Internet PCAdding or Replacing Memory Modules Installing Additional MemoryMemory Module Slots 22Upgrading Your Internet PCNo. Component 24Upgrading Your Internet PC Replacing the Real-Time Clock BatteryRemoving the Battery Removing and Inserting a Battery26Upgrading Your Internet PC Inserting a BatteryConnection Using your Internet PC Compaq ServiceCompaq Remote Support notCountries only Your Internet PC easier QuickRestoreMcAfee Anti-Virus Removing Computer Viruses section of this guideUsing Compaq Diagnostics Testing Equipment System Record How it Works Internet Support Factory-installed software state Full RestoreCustom Restore To re-install without reformatting your hard driveCustom Restore Typical Restore Drivers Reinstalling Deleted Drivers Troubleshooting Guide Helpful HintsUnderstanding This Guide Troubleshooting Audio Problems 2Troubleshooting GuideAudio Troubleshooting Guide Troubleshooting CD or DVD Problems 4Troubleshooting GuideCD or DVD Not reading drive Diskette Drive or Zip DriveAbort, Retry, Fail? Message appearsStays on Diskette drive lightDiskette drive Cannot saveCannot read a Indicator light Continuously blinksZip drive available On select modelsTroubleshooting Display Monitor Problems 8Troubleshooting GuideDisplay Setting Click Control Panel Adjusted to desiredScreen Display is too faintTroubleshooting Fax Modem Problems 10Troubleshooting GuideFax Modem Fax starts to send SettingsBut quits before Transmission isTroubleshooting Hard Drive Problems Troubleshooting Game Problems12Troubleshooting Guide GamesTroubleshooting Internet Access Problems 14Troubleshooting Guide Troubleshooting Keyboard and Mouse ProblemsInternet Keyboard and MouseRespond to Mouse does notMovement or is too SlowTroubleshooting Power Problems Troubleshooting Memory Problems16Troubleshooting Guide PowerWrong location For details Your hard drive, all files will be lost Illegal OperationPrinter Troubleshooting Printer ProblemsSelect Clean Print Nozzles. Poor print qualitySelect Printer Control Select Windows Explorer Click Uninstall Drivers22Troubleshooting Guide Contacting a Compaq Authorized Service ProviderIndex-1 IndexIndex-2 Index-3 Index-4
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