Compaq 7800 manual Troubleshooting Printer Problems

Page 88

Troubleshooting Guide

9-19

Troubleshooting Printer Problems

(see your printer manual for additional information)

Printer

Symptom

 

Problem

 

 

Solution

 

 

 

 

 

 

Printer prints only in

 

Printer cartridge is out of black

 

Replace the printer cartridge.

red or colors other

 

ink.

 

`

 

 

than black.

 

 

 

 

 

 

 

 

Do not attempt to install your printer

 

 

 

 

 

 

 

 

cartridge by moving the printer carriage

 

 

 

 

manually.

 

 

 

 

1.

On the Window taskbar, click Start.

 

 

 

 

2.

Click Programs.

 

 

 

 

3.

Select the printer model you have

 

 

 

 

 

installed on your PC.

 

 

 

 

4.

Select the Cartridges tab.

 

 

 

 

5.

In the Cartridge pull-down box,

 

 

 

 

 

choose the cartridge you want to

 

 

 

 

 

install.

 

 

 

 

6.

In the Action pull-down box, select the

 

 

 

 

 

action you want.

 

 

 

 

7.

Click Install/Reinstall Cartridge. The

 

 

 

 

 

cartridge carriage moves to the

 

 

 

 

 

loading position in the middle of the

 

 

 

 

 

printer.

 

 

 

 

8.

Lift the printer access door.

 

 

 

 

9.

Remove the old cartridge if necessary

 

 

 

 

 

and install the new cartridge.

 

 

 

 

10.

Close the printer access door.

 

 

 

 

11.

Click Continue.

 

 

 

 

 

 

Printer seems to be

 

The print cartridge may be out

 

Replace the cartridge by following the

printing, but no

 

of ink.

 

directions in the preceding box.

characters appear

 

 

 

 

 

 

on the paper.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Print cartridge nozzle may be

 

Be sure the tape covering the nozzle of the

 

 

blocked.

 

print cartridge has been removed.

 

 

 

 

 

 

 

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Page 87 Page 89
Contents Internet PC Features Guide Table of Contents Ii Table of Contents Power Supply Cables Data CablesUpgrading Your Internet PC Understanding Digital Interfaces Creating VideosTable of Contents Understanding Your Service and Support OptionsCompaq Support How it WorksIndex Troubleshooting GuideHelpful Hints Using this Guide Special Text2Using this Guide Special MessagesLocating Help GlossaryTroubleshooting Service and Support GuideFor More Information 4Using this Guide Comments about this GuideChecking Your Connections Identifying the Front Components on Your Internet PC 2Checking Your ConnectionsComponents 4Checking Your Connections Identifying the Rear Components on Your Internet PCOr Line Using the Compaq Internet Keyboard Using the Internet Button Suite2Using the Compaq Internet Keyboard Electronic shopping experience Touch of a buttonCompanies Button4Using the Compaq Internet Keyboard Using the Multimedia Easy Access ButtonsFast Forward/Next Track skips to the next track Using Additional Button Features of Your Keyboard 6Using the Compaq Internet Keyboard Working with the Standard Keyboard KeysProgram you are using Shift Depends on the program you are usingF1-F12 Combinations HomeKeyboard Status Lights 8Using the Compaq Internet KeyboardActivate and deactivate this function Introducing the Digital Creativity Imaging Center Available on select models onlyIEEE-1394 connector available on select models Understanding Digital Interfaces2Introducing the Digital Creativity Imaging Center Digital Creativity Imaging CenterCreating Videos 4Introducing the Digital Creativity Imaging Center Learning About Your CD-ReWritable CD-RW Drive Understanding Your CD-R and CD-RW MediaAccessing the just!burn User’s Manual Just!burn CD AssistantPacketCD 2Learning About Your CD-ReWritable CD-RW DriveJust!audio CD!backupJust!data 4Learning About Your CD-ReWritable CD-RW Drive Learning About Your TV Out Connection 2Learning About Your TV Out Connection No.ComponentsUpgrading Your Internet PC 2Upgrading Your Internet PC Identifying the Major Components of Your Internet PC 4Upgrading Your Internet PC Removing the Cover 8VLQJDVFUHZGULYHUUHPRYHWKHILYHFRYHUUHWDLQLQJVFUHZVReplacing the Cover 6Upgrading Your Internet PCIdentifying Power Supply and Data Cables Power Supply CablesData Cables 8Upgrading Your Internet PCDetermining Expansion Card Compatibility Installing an Expansion CardInserting an Expansion Card 10Upgrading Your Internet PC No. Component 12Upgrading Your Internet PC 5HSODFHWKHFRPSXWHUFRYHUAdding or Replacing an Accelerated Graphics Port AGP Card 14Upgrading Your Internet PC Installing an Additional Hard Drive Upgrading Your Internet PC Orvhdoosurjudpv 5HPRYHDOOGLVNHWWHVDQG&V 18Upgrading Your Internet PC 5HDGDOOWKHPDQXIDFWXUHU¶VGRFXPHQWDWLRQIRUWKHQHZGULYH 20Upgrading Your Internet PC 8VLQJDVFUHZGULYHUUHPRYHWKHGULYHUHWDLQLQJVFUHZVDVVKRZQInstalling Additional Memory Adding or Replacing Memory Modules22Upgrading Your Internet PC Memory Module SlotsNo. Component Replacing the Real-Time Clock Battery 24Upgrading Your Internet PCRemoving and Inserting a Battery Removing the BatteryInserting a Battery 26Upgrading Your Internet PCCompaq Service Connection Using your Internet PCCompaq Remote Support notQuickRestore Countries only Your Internet PC easierMcAfee Anti-Virus Removing Computer Viruses section of this guideUsing Compaq Diagnostics Testing Equipment System Record How it Works Internet Support Full Restore Factory-installed software stateCustom Restore To re-install without reformatting your hard driveCustom Restore Typical Restore Drivers Reinstalling Deleted Drivers Helpful Hints Troubleshooting GuideUnderstanding This Guide 2Troubleshooting Guide Troubleshooting Audio ProblemsAudio Troubleshooting Guide 4Troubleshooting Guide Troubleshooting CD or DVD ProblemsCD or DVD Diskette Drive or Zip Drive Not reading driveAbort, Retry, Fail? Message appearsDiskette drive light Stays onDiskette drive Cannot saveIndicator light Continuously blinks Cannot read aZip drive available On select models8Troubleshooting Guide Troubleshooting Display Monitor ProblemsDisplay Adjusted to desired Setting Click Control PanelScreen Display is too faint10Troubleshooting Guide Troubleshooting Fax Modem ProblemsFax Modem Settings Fax starts to sendBut quits before Transmission isTroubleshooting Game Problems Troubleshooting Hard Drive Problems12Troubleshooting Guide GamesTroubleshooting Internet Access Problems Troubleshooting Keyboard and Mouse Problems 14Troubleshooting GuideInternet Keyboard and MouseMouse does not Respond toMovement or is too SlowTroubleshooting Memory Problems Troubleshooting Power Problems16Troubleshooting Guide PowerWrong location For details Illegal Operation Your hard drive, all files will be lostTroubleshooting Printer Problems PrinterPoor print quality Select Clean Print Nozzles.Select Printer Control Click Uninstall Drivers Select Windows ExplorerContacting a Compaq Authorized Service Provider 22Troubleshooting GuideIndex Index-1Index-2 Index-3 Index-4
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