Compaq 7800 manual Troubleshooting Guide, Helpful Hints, Understanding This Guide

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Troubleshooting Guide

9-1

Chapter 9

Troubleshooting Guide

This guide provides useful information on how to identify and correct common problems that may occur with your Internet PC.

Helpful Hints

If you encounter minor problems with your Internet PC, monitor, or software, refer to the following list of general suggestions before taking further action:

xCheck that the computer and monitor are plugged into a working electrical outlet.

xCheck to see that the computer is turned on and the amber power light is on.

xCheck to see that the monitor is turned on and the power light is on.

xTurn up the brightness and contrast controls of the monitor if the monitor is dim.

xCheck all cable connections for loose or incorrect connections.

xRemove the diskette from the diskette drive before turning on your computer.

xRun Windows Diagnostics to determine and repair minor problems.

Understanding This Guide

This guide has been divided into three columns: Symptom, Problem, and Solution. The Symptom column describes the symptom or warning that made you realize you had a problem. The Problem column identifies one or more reasons why the symptom has occurred, and the Solution column describes what you should do to try to fix the problem listed.

If a solution does not fix your problem, try all solutions for the symptom or try the solution a second time.

If a problem persists and you are unable to resolve it yourself, please review Understanding Your Service and Support Options or contact a Compaq Authorized Service Provider. Refer to your Warranty Statement for details.

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Contents Internet PC Features Guide Table of Contents Upgrading Your Internet PC Ii Table of ContentsPower Supply Cables Data Cables Understanding Digital Interfaces Creating VideosCompaq Support Table of ContentsUnderstanding Your Service and Support Options How it WorksIndex Troubleshooting GuideHelpful Hints Using this Guide Special TextLocating Help 2Using this GuideSpecial Messages GlossaryTroubleshooting Service and Support GuideFor More Information 4Using this Guide Comments about this GuideChecking Your Connections Identifying the Front Components on Your Internet PC 2Checking Your ConnectionsComponents 4Checking Your Connections Identifying the Rear Components on Your Internet PCOr Line Using the Compaq Internet Keyboard Using the Internet Button Suite2Using the Compaq Internet Keyboard Companies Electronic shopping experienceTouch of a button Button4Using the Compaq Internet Keyboard Using the Multimedia Easy Access ButtonsFast Forward/Next Track skips to the next track Using Additional Button Features of Your Keyboard 6Using the Compaq Internet Keyboard Working with the Standard Keyboard KeysF1-F12 Program you are using ShiftDepends on the program you are using Combinations HomeKeyboard Status Lights 8Using the Compaq Internet KeyboardActivate and deactivate this function Introducing the Digital Creativity Imaging Center Available on select models only2Introducing the Digital Creativity Imaging Center IEEE-1394 connector available on select modelsUnderstanding Digital Interfaces Digital Creativity Imaging CenterCreating Videos 4Introducing the Digital Creativity Imaging Center Learning About Your CD-ReWritable CD-RW Drive Understanding Your CD-R and CD-RW MediaPacketCD Accessing the just!burn User’s ManualJust!burn CD Assistant 2Learning About Your CD-ReWritable CD-RW DriveJust!audio CD!backupJust!data 4Learning About Your CD-ReWritable CD-RW Drive Learning About Your TV Out Connection 2Learning About Your TV Out Connection No.ComponentsUpgrading Your Internet PC 2Upgrading Your Internet PC Identifying the Major Components of Your Internet PC 4Upgrading Your Internet PC Removing the Cover 8VLQJDVFUHZGULYHUUHPRYHWKHILYHFRYHUUHWDLQLQJVFUHZVReplacing the Cover 6Upgrading Your Internet PCIdentifying Power Supply and Data Cables Power Supply CablesData Cables 8Upgrading Your Internet PCDetermining Expansion Card Compatibility Installing an Expansion CardInserting an Expansion Card 10Upgrading Your Internet PC No. Component 12Upgrading Your Internet PC 5HSODFHWKHFRPSXWHUFRYHUAdding or Replacing an Accelerated Graphics Port AGP Card 14Upgrading Your Internet PC Installing an Additional Hard Drive Upgrading Your Internet PC Orvhdoosurjudpv 5HPRYHDOOGLVNHWWHVDQG&V 18Upgrading Your Internet PC 5HDGDOOWKHPDQXIDFWXUHU¶VGRFXPHQWDWLRQIRUWKHQHZGULYH 20Upgrading Your Internet PC 8VLQJDVFUHZGULYHUUHPRYHWKHGULYHUHWDLQLQJVFUHZVDVVKRZQInstalling Additional Memory Adding or Replacing Memory Modules22Upgrading Your Internet PC Memory Module SlotsNo. Component Replacing the Real-Time Clock Battery 24Upgrading Your Internet PCRemoving and Inserting a Battery Removing the BatteryInserting a Battery 26Upgrading Your Internet PCCompaq Remote Compaq ServiceConnection Using your Internet PC Support notMcAfee Anti-Virus QuickRestoreCountries only Your Internet PC easier Removing Computer Viruses section of this guideUsing Compaq Diagnostics Testing Equipment System Record How it Works Internet Support Custom Restore Full RestoreFactory-installed software state To re-install without reformatting your hard driveCustom Restore Typical Restore Drivers Reinstalling Deleted Drivers Helpful Hints Troubleshooting GuideUnderstanding This Guide 2Troubleshooting Guide Troubleshooting Audio ProblemsAudio Troubleshooting Guide 4Troubleshooting Guide Troubleshooting CD or DVD ProblemsCD or DVD Abort, Retry, Fail? Diskette Drive or Zip DriveNot reading drive Message appearsDiskette drive Diskette drive lightStays on Cannot saveZip drive available Indicator light Continuously blinksCannot read a On select models8Troubleshooting Guide Troubleshooting Display Monitor ProblemsDisplay Screen Adjusted to desiredSetting Click Control Panel Display is too faint10Troubleshooting Guide Troubleshooting Fax Modem ProblemsFax Modem But quits before SettingsFax starts to send Transmission is12Troubleshooting Guide Troubleshooting Game ProblemsTroubleshooting Hard Drive Problems GamesTroubleshooting Internet Access Problems Internet Troubleshooting Keyboard and Mouse Problems14Troubleshooting Guide Keyboard and MouseMovement or is too Mouse does notRespond to Slow16Troubleshooting Guide Troubleshooting Memory ProblemsTroubleshooting Power Problems PowerWrong location For details Illegal Operation Your hard drive, all files will be lostTroubleshooting Printer Problems PrinterPoor print quality Select Clean Print Nozzles.Select Printer Control Click Uninstall Drivers Select Windows ExplorerContacting a Compaq Authorized Service Provider 22Troubleshooting GuideIndex Index-1Index-2 Index-3 Index-4