Compaq 7800 manual Troubleshooting Fax Modem Problems, 10Troubleshooting Guide

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9-10Troubleshooting Guide

Troubleshooting Fax Modem Problems

Fax Modem

Symptom		Problem		Solution

Cannot send or		Fax modem is not connected		Reconnect the fax modem, verifying the
receive faxes.		properly.		following connections: Telephone Line to
				Telephone (for external phone sets) and
				Telephone Line to Wall Jack (from Internet
				PC to wall).

Connection has		Ten-digit phone number is not		Verify whether mandatory area code is
failed.		properly entered or number		included in number being dialed or correct
		being dialed is not a fax		fax number is being dialed.
		number.

		Internet PC is turned off or		Some third-party fax software can only be
		third-party program is closed.		used to receive faxes when the program is
				open.

		Fax modem has failed.		Call a Compaq Authorized Service
				Provider. Refer to your Warranty Statement
				for details.

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Contents Internet PC Features Guide Table of Contents Understanding Digital Interfaces Creating Videos Ii Table of ContentsPower Supply Cables Data Cables Upgrading Your Internet PCHow it Works Table of ContentsUnderstanding Your Service and Support Options Compaq SupportIndex Troubleshooting GuideHelpful Hints Special Text Using this GuideGlossary 2Using this GuideSpecial Messages Locating HelpTroubleshooting Service and Support GuideFor More Information Comments about this Guide 4Using this GuideChecking Your Connections 2Checking Your Connections Identifying the Front Components on Your Internet PCComponents 4Checking Your Connections Identifying the Rear Components on Your Internet PCOr Line Using the Internet Button Suite Using the Compaq Internet Keyboard2Using the Compaq Internet Keyboard Button Electronic shopping experienceTouch of a button Companies4Using the Compaq Internet Keyboard Using the Multimedia Easy Access ButtonsFast Forward/Next Track skips to the next track Using Additional Button Features of Your Keyboard Working with the Standard Keyboard Keys 6Using the Compaq Internet KeyboardCombinations Home Program you are using ShiftDepends on the program you are using F1-F12Keyboard Status Lights 8Using the Compaq Internet KeyboardActivate and deactivate this function Available on select models only Introducing the Digital Creativity Imaging CenterDigital Creativity Imaging Center IEEE-1394 connector available on select modelsUnderstanding Digital Interfaces 2Introducing the Digital Creativity Imaging CenterCreating Videos 4Introducing the Digital Creativity Imaging Center Understanding Your CD-R and CD-RW Media Learning About Your CD-ReWritable CD-RW Drive2Learning About Your CD-ReWritable CD-RW Drive Accessing the just!burn User’s ManualJust!burn CD Assistant PacketCDJust!audio CD!backupJust!data 4Learning About Your CD-ReWritable CD-RW Drive Learning About Your TV Out Connection No.Components 2Learning About Your TV Out ConnectionUpgrading Your Internet PC 2Upgrading Your Internet PC Identifying the Major Components of Your Internet PC 4Upgrading Your Internet PC 8VLQJDVFUHZGULYHUUHPRYHWKHILYHFRYHUUHWDLQLQJVFUHZV Removing the Cover6Upgrading Your Internet PC Replacing the CoverPower Supply Cables Identifying Power Supply and Data Cables8Upgrading Your Internet PC Data CablesDetermining Expansion Card Compatibility Installing an Expansion CardInserting an Expansion Card 10Upgrading Your Internet PC No. Component 5HSODFHWKHFRPSXWHUFRYHU 12Upgrading Your Internet PCAdding or Replacing an Accelerated Graphics Port AGP Card 14Upgrading Your Internet PC Installing an Additional Hard Drive Upgrading Your Internet PC Orvhdoosurjudpv 5HPRYHDOOGLVNHWWHVDQG&V 18Upgrading Your Internet PC 5HDGDOOWKHPDQXIDFWXUHU¶VGRFXPHQWDWLRQIRUWKHQHZGULYH 8VLQJDVFUHZGULYHUUHPRYHWKHGULYHUHWDLQLQJVFUHZVDVVKRZQ 20Upgrading Your Internet PCAdding or Replacing Memory Modules Installing Additional MemoryMemory Module Slots 22Upgrading Your Internet PCNo. Component 24Upgrading Your Internet PC Replacing the Real-Time Clock BatteryRemoving the Battery Removing and Inserting a Battery26Upgrading Your Internet PC Inserting a BatterySupport not Compaq ServiceConnection Using your Internet PC Compaq RemoteRemoving Computer Viruses section of this guide QuickRestoreCountries only Your Internet PC easier McAfee Anti-VirusUsing Compaq Diagnostics Testing Equipment System Record How it Works Internet Support To re-install without reformatting your hard drive Full RestoreFactory-installed software state Custom RestoreCustom Restore Typical Restore Drivers Reinstalling Deleted Drivers Helpful Hints Troubleshooting GuideUnderstanding This Guide 2Troubleshooting Guide Troubleshooting Audio ProblemsAudio Troubleshooting Guide 4Troubleshooting Guide Troubleshooting CD or DVD ProblemsCD or DVD Message appears Diskette Drive or Zip DriveNot reading drive Abort, Retry, Fail?Cannot save Diskette drive lightStays on Diskette driveOn select models Indicator light Continuously blinksCannot read a Zip drive available8Troubleshooting Guide Troubleshooting Display Monitor ProblemsDisplay Display is too faint Adjusted to desiredSetting Click Control Panel Screen10Troubleshooting Guide Troubleshooting Fax Modem ProblemsFax Modem Transmission is SettingsFax starts to send But quits beforeGames Troubleshooting Game ProblemsTroubleshooting Hard Drive Problems 12Troubleshooting GuideTroubleshooting Internet Access Problems Keyboard and Mouse Troubleshooting Keyboard and Mouse Problems14Troubleshooting Guide InternetSlow Mouse does notRespond to Movement or is tooPower Troubleshooting Memory ProblemsTroubleshooting Power Problems 16Troubleshooting GuideWrong location For details Your hard drive, all files will be lost Illegal OperationPrinter Troubleshooting Printer ProblemsPoor print quality Select Clean Print Nozzles.Select Printer Control Select Windows Explorer Click Uninstall Drivers22Troubleshooting Guide Contacting a Compaq Authorized Service ProviderIndex-1 IndexIndex-2 Index-3 Index-4