Compaq 7800 manual Countries only Your Internet PC easier, QuickRestore, McAfee Anti-Virus

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8-2	Understanding Your Service and Support Options

			Compaq Support Tools

	Tool		Description
	Internet Support		Allows you to access the Compaq Service and Support Web page for
	Internet Support		your country. Compaq's Service and Support Web page provides you
	(available in selected
	(available in selected		with software updates, maintenance tips, and tools to help make using
	countries only)
	countries only)		your Internet PC easier.
			your Internet PC easier.

			Allows you to perform a Full, Custom, or Typical Restore. These
	QuickRestore		options allow you to either restore your Internet PC to its original
			factory condition or selectively restore certain drivers and applications.

			Provides anti-virus scanning and free software updates for one year
	McAfee Anti-Virus		through the Internet. For more information on computer viruses and
	McAfee Anti-Virus		how to run McAfee Anti-Virus software, refer to the Identifying and

			Removing Computer Viruses section of this guide.

Compaq Remote Support (available in select regions)

If you ever need answers to your computing problems, Compaq Remote Support allows you to connect directly to a support technician using your computer modem. These technicians can remotely diagnose and cure most of your computer problems. You can watch your monitor and talk directly to the service technician on the telephone while they are resolving your issue.

To use Compaq Remote Support, complete the following steps:

1.When you experience a problem not addressed in this guide, call the Compaq Customer Support number for your region. The number is listed in the Compaq Warranty Statement or the Service and Support Card that came with your computer.

2.The service representative will ask you to double-click the Compaq Support $ icon from the Windows desktop.

3. Click the Compaq Remote Support icon. A Compaq/Carbon Copy banner will display explaining the Compaq Remote Support application.

4.Click the OK button. The message, “Compaq Remote Support is waiting for a call,” displays and explains that the Compaq Support technician is dialing into your computer.

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Contents Internet PC Features Guide Table of Contents Understanding Digital Interfaces Creating Videos Ii Table of ContentsPower Supply Cables Data Cables Upgrading Your Internet PCHow it Works Table of ContentsUnderstanding Your Service and Support Options Compaq SupportHelpful Hints Troubleshooting GuideIndex Special Text Using this GuideGlossary 2Using this GuideSpecial Messages Locating HelpFor More Information Service and Support GuideTroubleshooting Comments about this Guide 4Using this GuideChecking Your Connections 2Checking Your Connections Identifying the Front Components on Your Internet PCComponents Or Line Identifying the Rear Components on Your Internet PC4Checking Your Connections Using the Internet Button Suite Using the Compaq Internet Keyboard2Using the Compaq Internet Keyboard Button Electronic shopping experienceTouch of a button CompaniesFast Forward/Next Track skips to the next track Using the Multimedia Easy Access Buttons4Using the Compaq Internet Keyboard Using Additional Button Features of Your Keyboard Working with the Standard Keyboard Keys 6Using the Compaq Internet KeyboardCombinations Home Program you are using ShiftDepends on the program you are using F1-F12Activate and deactivate this function 8Using the Compaq Internet KeyboardKeyboard Status Lights Available on select models only Introducing the Digital Creativity Imaging CenterDigital Creativity Imaging Center IEEE-1394 connector available on select modelsUnderstanding Digital Interfaces 2Introducing the Digital Creativity Imaging CenterCreating Videos 4Introducing the Digital Creativity Imaging Center Understanding Your CD-R and CD-RW Media Learning About Your CD-ReWritable CD-RW Drive2Learning About Your CD-ReWritable CD-RW Drive Accessing the just!burn User’s ManualJust!burn CD Assistant PacketCDJust!data CD!backupJust!audio 4Learning About Your CD-ReWritable CD-RW Drive Learning About Your TV Out Connection No.Components 2Learning About Your TV Out ConnectionUpgrading Your Internet PC 2Upgrading Your Internet PC Identifying the Major Components of Your Internet PC 4Upgrading Your Internet PC 8VLQJDVFUHZGULYHUUHPRYHWKHILYHFRYHUUHWDLQLQJVFUHZV Removing the Cover6Upgrading Your Internet PC Replacing the CoverPower Supply Cables Identifying Power Supply and Data Cables8Upgrading Your Internet PC Data CablesInserting an Expansion Card Installing an Expansion CardDetermining Expansion Card Compatibility 10Upgrading Your Internet PC No. Component 5HSODFHWKHFRPSXWHUFRYHU 12Upgrading Your Internet PCAdding or Replacing an Accelerated Graphics Port AGP Card 14Upgrading Your Internet PC Installing an Additional Hard Drive Upgrading Your Internet PC Orvhdoosurjudpv 5HPRYHDOOGLVNHWWHVDQG&V 18Upgrading Your Internet PC 5HDGDOOWKHPDQXIDFWXUHU¶VGRFXPHQWDWLRQIRUWKHQHZGULYH 8VLQJDVFUHZGULYHUUHPRYHWKHGULYHUHWDLQLQJVFUHZVDVVKRZQ 20Upgrading Your Internet PCAdding or Replacing Memory Modules Installing Additional MemoryMemory Module Slots 22Upgrading Your Internet PCNo. Component 24Upgrading Your Internet PC Replacing the Real-Time Clock BatteryRemoving the Battery Removing and Inserting a Battery26Upgrading Your Internet PC Inserting a BatterySupport not Compaq ServiceConnection Using your Internet PC Compaq RemoteRemoving Computer Viruses section of this guide QuickRestoreCountries only Your Internet PC easier McAfee Anti-VirusUsing Compaq Diagnostics Testing Equipment System Record How it Works Internet Support To re-install without reformatting your hard drive Full RestoreFactory-installed software state Custom RestoreCustom Restore Typical Restore Drivers Reinstalling Deleted Drivers Understanding This Guide Troubleshooting GuideHelpful Hints Audio Troubleshooting Audio Problems2Troubleshooting Guide Troubleshooting Guide CD or DVD Troubleshooting CD or DVD Problems4Troubleshooting Guide Message appears Diskette Drive or Zip DriveNot reading drive Abort, Retry, Fail?Cannot save Diskette drive lightStays on Diskette driveOn select models Indicator light Continuously blinksCannot read a Zip drive availableDisplay Troubleshooting Display Monitor Problems8Troubleshooting Guide Display is too faint Adjusted to desiredSetting Click Control Panel ScreenFax Modem Troubleshooting Fax Modem Problems10Troubleshooting Guide Transmission is SettingsFax starts to send But quits beforeGames Troubleshooting Game ProblemsTroubleshooting Hard Drive Problems 12Troubleshooting GuideTroubleshooting Internet Access Problems Keyboard and Mouse Troubleshooting Keyboard and Mouse Problems14Troubleshooting Guide InternetSlow Mouse does notRespond to Movement or is tooPower Troubleshooting Memory ProblemsTroubleshooting Power Problems 16Troubleshooting GuideWrong location For details Your hard drive, all files will be lost Illegal OperationPrinter Troubleshooting Printer ProblemsSelect Printer Control Select Clean Print Nozzles.Poor print quality Select Windows Explorer Click Uninstall Drivers22Troubleshooting Guide Contacting a Compaq Authorized Service ProviderIndex-1 IndexIndex-2 Index-3 Index-4