Compaq 7800 manual Using Compaq Diagnostics

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Understanding Your Service and Support Options

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5.Do not answer the telephone when it rings. Compaq Remote Support will connect with your computer on the second ring. If for any reason you need to exit the application, click Cancel.

6.Once a connection has been established, the Compaq Legal Disclaimer window will display. After reading the terms and conditions, click Agree to allow the support technician to remotely diagnose your computer.

+will receive an error message notifying you of the failed connection. If this happens, the technician will call you back. Make sure you answer your telephone.NOTE: If for any reason the support technician cannot connect to your computer, you

Using Compaq Diagnostics

Compaq Diagnostics provides an easy way to perform system checks and diagnose problems. When you double-click the Compaq Diagnostics icon located in the Compaq Support $ folder on the Windows desktop, a progress bar is displayed while the application analyzes your Internet PC for information about its components. After approximately one minute, a Summary window with the component information is displayed.

A row of icons is located at the top of the window. Clicking these icons displays information about the components being tested. Refer to the following table for descriptions of the tabs.

	Compaq Diagnostics

Tab	Description
Overview	Contains information about your computer

Test	Selects the devices you want tested

Status	Shows progress of tests and faults detected

Log	Shows a record of all device tests and detailed results

Error	Reports details of errors detected

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Contents Internet PC Features Guide Table of Contents Ii Table of Contents Power Supply Cables Data CablesUpgrading Your Internet PC Understanding Digital Interfaces Creating VideosTable of Contents Understanding Your Service and Support OptionsCompaq Support How it WorksTroubleshooting Guide IndexHelpful Hints Using this Guide Special Text2Using this Guide Special MessagesLocating Help GlossaryService and Support Guide TroubleshootingFor More Information 4Using this Guide Comments about this GuideChecking Your Connections Identifying the Front Components on Your Internet PC 2Checking Your ConnectionsComponents Identifying the Rear Components on Your Internet PC 4Checking Your ConnectionsOr Line Using the Compaq Internet Keyboard Using the Internet Button Suite2Using the Compaq Internet Keyboard Electronic shopping experience Touch of a buttonCompanies ButtonUsing the Multimedia Easy Access Buttons 4Using the Compaq Internet KeyboardFast Forward/Next Track skips to the next track Using Additional Button Features of Your Keyboard 6Using the Compaq Internet Keyboard Working with the Standard Keyboard KeysProgram you are using Shift Depends on the program you are usingF1-F12 Combinations Home8Using the Compaq Internet Keyboard Keyboard Status LightsActivate and deactivate this function Introducing the Digital Creativity Imaging Center Available on select models onlyIEEE-1394 connector available on select models Understanding Digital Interfaces2Introducing the Digital Creativity Imaging Center Digital Creativity Imaging CenterCreating Videos 4Introducing the Digital Creativity Imaging Center Learning About Your CD-ReWritable CD-RW Drive Understanding Your CD-R and CD-RW MediaAccessing the just!burn User’s Manual Just!burn CD AssistantPacketCD 2Learning About Your CD-ReWritable CD-RW DriveCD!backup Just!audioJust!data 4Learning About Your CD-ReWritable CD-RW Drive Learning About Your TV Out Connection 2Learning About Your TV Out Connection No.ComponentsUpgrading Your Internet PC 2Upgrading Your Internet PC Identifying the Major Components of Your Internet PC 4Upgrading Your Internet PC Removing the Cover 8VLQJDVFUHZGULYHUUHPRYHWKHILYHFRYHUUHWDLQLQJVFUHZVReplacing the Cover 6Upgrading Your Internet PCIdentifying Power Supply and Data Cables Power Supply CablesData Cables 8Upgrading Your Internet PCInstalling an Expansion Card Determining Expansion Card CompatibilityInserting an Expansion Card 10Upgrading Your Internet PC No. Component 12Upgrading Your Internet PC 5HSODFHWKHFRPSXWHUFRYHUAdding or Replacing an Accelerated Graphics Port AGP Card 14Upgrading Your Internet PC Installing an Additional Hard Drive Upgrading Your Internet PC Orvhdoosurjudpv 5HPRYHDOOGLVNHWWHVDQG&V 18Upgrading Your Internet PC 5HDGDOOWKHPDQXIDFWXUHU¶VGRFXPHQWDWLRQIRUWKHQHZGULYH 20Upgrading Your Internet PC 8VLQJDVFUHZGULYHUUHPRYHWKHGULYHUHWDLQLQJVFUHZVDVVKRZQInstalling Additional Memory Adding or Replacing Memory Modules22Upgrading Your Internet PC Memory Module SlotsNo. Component Replacing the Real-Time Clock Battery 24Upgrading Your Internet PCRemoving and Inserting a Battery Removing the BatteryInserting a Battery 26Upgrading Your Internet PCCompaq Service Connection Using your Internet PCCompaq Remote Support notQuickRestore Countries only Your Internet PC easierMcAfee Anti-Virus Removing Computer Viruses section of this guideUsing Compaq Diagnostics Testing Equipment System Record How it Works Internet Support Full Restore Factory-installed software stateCustom Restore To re-install without reformatting your hard driveCustom Restore Typical Restore Drivers Reinstalling Deleted Drivers Troubleshooting Guide Helpful HintsUnderstanding This Guide Troubleshooting Audio Problems 2Troubleshooting GuideAudio Troubleshooting Guide Troubleshooting CD or DVD Problems 4Troubleshooting GuideCD or DVD Diskette Drive or Zip Drive Not reading driveAbort, Retry, Fail? Message appearsDiskette drive light Stays onDiskette drive Cannot saveIndicator light Continuously blinks Cannot read aZip drive available On select modelsTroubleshooting Display Monitor Problems 8Troubleshooting GuideDisplay Adjusted to desired Setting Click Control PanelScreen Display is too faintTroubleshooting Fax Modem Problems 10Troubleshooting GuideFax Modem Settings Fax starts to sendBut quits before Transmission isTroubleshooting Game Problems Troubleshooting Hard Drive Problems12Troubleshooting Guide GamesTroubleshooting Internet Access Problems Troubleshooting Keyboard and Mouse Problems 14Troubleshooting GuideInternet Keyboard and MouseMouse does not Respond toMovement or is too SlowTroubleshooting Memory Problems Troubleshooting Power Problems16Troubleshooting Guide PowerWrong location For details Illegal Operation Your hard drive, all files will be lostTroubleshooting Printer Problems PrinterSelect Clean Print Nozzles. Poor print qualitySelect Printer Control Click Uninstall Drivers Select Windows ExplorerContacting a Compaq Authorized Service Provider 22Troubleshooting GuideIndex Index-1Index-2 Index-3 Index-4