Nortel Networks manual Chapter Nortel Networks i2050 Diagnostic Utility

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Chapter 4

Nortel Networks i2050 Diagnostic Utility

The Nortel Networks i2050 Diagnostic Utility is intended for use by groups that provide support for the Nortel Networks i2050 Software Phone. This utility provides diagnostic information about:

•the i2050 configuration

•the current, or last, session and call

You can display this diagnostic information on the i2050 Diagnostic Utility display, or you can save the information in a file. The files created by the i2050 Diagnostic Utility can be viewed using any web browser (for example, Internet Explorer) or can be emailed to a support group for analysis.

Note: The Nortel Networks i2050 Diagnostic Utility is intended for use by groups that provide support for the Nortel Networks i2050 Software Phone.

Starting the i2050 Diagnostic Utility

If you start the i2050 Diagnostic Utility when the i2050 Software Phone is operating, the i2050 Diagnostic Utility displays information regarding the current session and call. If you start the i2050 Diagnostic Utility when the i2050 Software Phone is not operating, the i2050 Diagnostic Utility displays information about the last session and call.

You must run the i2050 Diagnostic Utility in the same user context as the i2050 Software Phone is run. For example, if you want to obtain diagnostics regarding Sam, then Sam needs to run both the i2050 Software Phone and the i2050 Diagnostic Utility. If Sam runs the i2050 Software Phone and later an administrator logs on and runs the i2050 Diagnostic Utility, the diagnostics obtained will be for the administrator, not for Sam.

Note: When you make changes to the i2050 Software Phone using the i2050 Configuration Utility or the i2050 Software Phone parameters, the changes are reflected in i2050 Diagnostic Utility at the next refresh. Normally, the i2050 Software Phone does not pickup the values until the i2050 Software Phone has been stopped and re-started. A few settings are read on a per-call-basis, but you should not rely on this.

You can start the i2050 Diagnostic Utility using the Start menu or the command line.

Starting the i2050 Diagnostic Tool using the Start menu

1Click the Start button and click Programs.

2Click Nortel Networks and click i2050 Software Phone.

3Click i2050 Diagnostic Utility.

i2050 Software Phone Installation Guide