Compaq 7800 manual Illegal Operation, Your hard drive, all files will be lost

Page 87

9-18

Troubleshooting Guide

 

 

 

 

 

 

 

 

 

 

 

 

 

Power

 

 

 

 

 

 

 

 

 

 

 

Symptom

 

Problem

 

Solution

 

 

 

 

 

 

 

“Illegal Operation

 

Program being used is not

 

Verify program is certified by Microsoft

 

has Occurred” error

 

certified for Windows by

 

(see program packaging for this

 

message is

 

Microsoft.

 

information).

 

displayed.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Configuration files are corrupt

 

If possible, save all data, close all

 

 

 

 

 

 

programs, and restart your Internet PC.

 

 

 

 

 

 

If the error message returns you may need

 

 

 

 

 

 

to back up your personal data and use the

 

 

 

 

 

 

Quick Restore utility. See Understanding

 

 

 

 

 

 

Your Service and Support Options for

 

 

 

 

 

 

details.

 

 

 

 

 

 

aWARNING: Quick Restore reformats

 

 

 

 

 

 

your hard drive, all files will be lost.

 

 

 

 

 

 

 

“Non-system disk or

 

A diskette that does not

 

When drive activity stops, remove the

 

disk error” message

 

contain system files needed to

 

diskette and press the spacebar. Your

 

is displayed.

 

start your Internet PC has

 

Internet PC will start up.

 

 

 

 

been inserted in drive.

 

 

 

 

 

 

 

 

 

 

 

 

 

Disk error has occurred.

 

Restart your Internet PC. If the error

 

 

 

 

 

 

returns, see the next problem “System

 

 

 

 

 

 

files have been damaged.”

 

 

 

 

 

 

 

 

 

 

 

System files have been

 

1. Insert a startup disk in the diskette

 

 

 

 

damaged.

 

drive.

 

 

 

 

 

 

2. Restart your Internet PC.

 

 

 

 

 

 

3. At the A:\ prompt, type SYS C: and

 

 

 

 

 

 

press the Enter key. The following

 

 

 

 

 

 

message will be displayed:‘SYSTEM

 

 

 

 

 

 

TRANSFERRED’. This task will restore

 

 

 

 

 

 

the system files to your hard drive.

 

 

 

 

 

 

4. Restart your Internet PC.

 

 

 

 

 

 

 

 

 

 

 

Hard drive has failed.

 

Call a Compaq Authorized Service

 

 

 

 

 

 

Provider. Refer to your Warranty Statement

 

 

 

 

 

 

for details.

 

 

 

 

 

 

 

 

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Contents Internet PC Features Guide Table of Contents Understanding Digital Interfaces Creating Videos Ii Table of ContentsPower Supply Cables Data Cables Upgrading Your Internet PCHow it Works Table of ContentsUnderstanding Your Service and Support Options Compaq SupportTroubleshooting Guide IndexHelpful Hints Special Text Using this GuideGlossary 2Using this GuideSpecial Messages Locating HelpService and Support Guide TroubleshootingFor More Information Comments about this Guide 4Using this GuideChecking Your Connections 2Checking Your Connections Identifying the Front Components on Your Internet PCComponents Identifying the Rear Components on Your Internet PC 4Checking Your ConnectionsOr Line Using the Internet Button Suite Using the Compaq Internet Keyboard2Using the Compaq Internet Keyboard Button Electronic shopping experienceTouch of a button CompaniesUsing the Multimedia Easy Access Buttons 4Using the Compaq Internet KeyboardFast Forward/Next Track skips to the next track Using Additional Button Features of Your Keyboard Working with the Standard Keyboard Keys 6Using the Compaq Internet KeyboardCombinations Home Program you are using ShiftDepends on the program you are using F1-F128Using the Compaq Internet Keyboard Keyboard Status LightsActivate and deactivate this function Available on select models only Introducing the Digital Creativity Imaging CenterDigital Creativity Imaging Center IEEE-1394 connector available on select modelsUnderstanding Digital Interfaces 2Introducing the Digital Creativity Imaging CenterCreating Videos 4Introducing the Digital Creativity Imaging Center Understanding Your CD-R and CD-RW Media Learning About Your CD-ReWritable CD-RW Drive2Learning About Your CD-ReWritable CD-RW Drive Accessing the just!burn User’s ManualJust!burn CD Assistant PacketCDCD!backup Just!audioJust!data 4Learning About Your CD-ReWritable CD-RW Drive Learning About Your TV Out Connection No.Components 2Learning About Your TV Out ConnectionUpgrading Your Internet PC 2Upgrading Your Internet PC Identifying the Major Components of Your Internet PC 4Upgrading Your Internet PC 8VLQJDVFUHZGULYHUUHPRYHWKHILYHFRYHUUHWDLQLQJVFUHZV Removing the Cover6Upgrading Your Internet PC Replacing the CoverPower Supply Cables Identifying Power Supply and Data Cables8Upgrading Your Internet PC Data CablesInstalling an Expansion Card Determining Expansion Card CompatibilityInserting an Expansion Card 10Upgrading Your Internet PC No. Component 5HSODFHWKHFRPSXWHUFRYHU 12Upgrading Your Internet PCAdding or Replacing an Accelerated Graphics Port AGP Card 14Upgrading Your Internet PC Installing an Additional Hard Drive Upgrading Your Internet PC Orvhdoosurjudpv 5HPRYHDOOGLVNHWWHVDQG&V 18Upgrading Your Internet PC 5HDGDOOWKHPDQXIDFWXUHU¶VGRFXPHQWDWLRQIRUWKHQHZGULYH 8VLQJDVFUHZGULYHUUHPRYHWKHGULYHUHWDLQLQJVFUHZVDVVKRZQ 20Upgrading Your Internet PCAdding or Replacing Memory Modules Installing Additional MemoryMemory Module Slots 22Upgrading Your Internet PCNo. Component 24Upgrading Your Internet PC Replacing the Real-Time Clock BatteryRemoving the Battery Removing and Inserting a Battery26Upgrading Your Internet PC Inserting a BatterySupport not Compaq ServiceConnection Using your Internet PC Compaq RemoteRemoving Computer Viruses section of this guide QuickRestoreCountries only Your Internet PC easier McAfee Anti-VirusUsing Compaq Diagnostics Testing Equipment System Record How it Works Internet Support To re-install without reformatting your hard drive Full RestoreFactory-installed software state Custom RestoreCustom Restore Typical Restore Drivers Reinstalling Deleted Drivers Troubleshooting Guide Helpful HintsUnderstanding This Guide Troubleshooting Audio Problems 2Troubleshooting GuideAudio Troubleshooting Guide Troubleshooting CD or DVD Problems 4Troubleshooting GuideCD or DVD Message appears Diskette Drive or Zip DriveNot reading drive Abort, Retry, Fail?Cannot save Diskette drive lightStays on Diskette driveOn select models Indicator light Continuously blinksCannot read a Zip drive availableTroubleshooting Display Monitor Problems 8Troubleshooting GuideDisplay Display is too faint Adjusted to desiredSetting Click Control Panel ScreenTroubleshooting Fax Modem Problems 10Troubleshooting GuideFax Modem Transmission is SettingsFax starts to send But quits beforeGames Troubleshooting Game ProblemsTroubleshooting Hard Drive Problems 12Troubleshooting GuideTroubleshooting Internet Access Problems Keyboard and Mouse Troubleshooting Keyboard and Mouse Problems14Troubleshooting Guide InternetSlow Mouse does notRespond to Movement or is tooPower Troubleshooting Memory ProblemsTroubleshooting Power Problems 16Troubleshooting GuideWrong location For details Your hard drive, all files will be lost Illegal OperationPrinter Troubleshooting Printer ProblemsSelect Clean Print Nozzles. Poor print qualitySelect Printer Control Select Windows Explorer Click Uninstall Drivers22Troubleshooting Guide Contacting a Compaq Authorized Service ProviderIndex-1 IndexIndex-2 Index-3 Index-4
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