Compaq 7800 manual Troubleshooting Internet Access Problems

		Troubleshooting Guide	9-13
Troubleshooting Internet Access Problems
	Internet
Symptom	Problem	Solution
Cannot connect to	Internet Service Provider (ISP)	Verify Internet settings, or contact your ISP
the Internet.	account is not set up properly.	for assistance.
	Modem is not set up properly.	Reconnect the modem, verifying the
		following connections: Telephone Line to
		Telephone (for external phone sets) and
		Telephone Line to Wall Jack (from Internet
		PC to wall).
	Web browser is not set up	Verify your Web browser is installed and
	properly.	set up to work with your ISP.
	Internet keyboard failed.	Call a Compaq Authorized Service
		Provider. Refer to your Warranty Statement
		for details.
Cannot	If using America Online (AOL)	Log in to AOL and launch your desired
automatically launch	as your ISP, you must log in to	program.
Internet programs.	AOL before some programs
	will start.
Cannot use the	Telephone or modem line	Reconnect the modem, verifying the
Internet because the	connections are not connected	following connections: Telephone Line to
fax modem is busy	properly.	Telephone (for external phone sets) and
or no dial tone		Telephone Line to Wall Jack (from Internet
found.		PC to wall).
	If no dial tone is found,	Verify all telephone handsets on the same
	another telephone handset on	line are on the receiver.
	the same line is not on the
	receiver.
	Messages have not been	If you use an answering service that
	cleared from answering	modifies your telephone’s dial tone to
	service.	inform you of messages, clear all
		messages and try your call again.