Philips LPF 925, LPF 940, LPF 935, LPF 920 user manual Problems with Faxing

Page 33

Problems with Faxing

 

 

 

No fax transmission

Check the installation of the device. Check that the device

No dial tone when lifting the headset

is connected to the mains voltage.

 

Connect the telephone cable to the socket marked LINE.

 

Insert the telephone plug into your PTT line socket.

 

If possible test your device in another telephone line before

 

you contact technical customer services.

 

Follow the instructions on the display.

 

 

Fax transmissions are constantly interrupted.

Try to send the fax manually:

 

Press μ and dial the number. If the recipient is using an an-

 

swering machine, wait until you hear a whistling tone. Press o.

 

It is possible that the recipient's device is not ready to re-

 

ceive.

 

 

Fax transmission to a fax number is not possible.

Call the number and check whether the number is a fax

 

number and whether the connected fax device is ready to

 

receive (whistling tone or silence). You can eavesdrop while

 

the connection is establish (page 14).

 

 

Faxes sent are of poor quality.

Modify the resolution.

 

Test the device by making a copy of the document. If the de-

 

vice is in order, the device of the recipient might be defective.

 

Test the scanner by printing the functions list (press ¨, 1

 

and OK). If the function list is printed perfectly, it is pos-

 

sible the scanner is dirty or defective. Clean the scanner.

 

 

No fax reception

Check whether the manual fax reception mode is set. The

 

device will not receive faxes on its own (page 28).

 

 

You hear a whistling tone or silence in the handset.

The call is a fax. Press o on the device. Press *5 on

 

the additional telephone. Hang up.

 

 

 

 

Problems with Printing

 

 

 

No printing

Paper or document jam, no paper or toner cartridge.

Printing is interrupted.

Follow the instructions on the display.

 

 

Copy is blank or the recipient has received a blank sheet

Insert the documents face down into the document feeder.

 

 

The device produces white lines when printing.

Clean the toner drum with a soft cloth.

 

Clean the scanner (also see chapter Cleaning, page 32).

 

 

The device produces black lines when printing.

The toner cartridge is damaged and must be replaced. Use

 

only original consumable materials.

 

 

The device makes a noise during printing.

The toner cartridge is almost empty and must be replaced.

 

Use only original consumable materials.

 

 

Received faxes and copies are too light.

The sender’s device is not set optimally.

 

If the copy is also too light the toner is almost all gone and

 

must be replaced. Use only original consumable materials.

 

 

 

 

Problems with the PC

 

 

 

Message on the PC: No connection to the printer

Check the installation of the device. Check whether the

 

USB cable is connected and the Companion Suite LL

 

software is installed on to the PC.

 

Check whether the device is installed in the printer menu

 

of the PC as Laser Printer Scanner.

 

It is possible that a firewall or anti-virus programme in-

 

stalled is disrupting the connection to the device.

 

 

Message on the PC: Check the printer

The toner cartridge is almost empty and must be replaced.

 

 

 

 

Service

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EN

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Contents LPF Dear Customer Symbols UsedTable of Contents General Safety Information Overview Overview of the Menu FunctionsPrinting Help Pages Connections on the Rear Side Device OverviewPanel with Display Symbols on the LCD DisplayContained in the Packing Initial OperationLoading Paper Attaching the Document SupportExtending the Printout and Fax Outlet Tray Connecting the Telephone Hand- setAttaching the Document Outlet Tray Inserting Starter CartridgeConnecting the Telephone Cable Connecting the Mains CableInitial Installation Telephone Functions Groups Calling Line Identification ClipMissed Calls Sending a Fax FaxManually Sending a Fax FaxUsing Fax Templates Sending Fax Later = Timer Func- tionDirect Inward Dialling or Select- ing Sub-address Listening while a connection is es- tablishedDeactivating Automatic Fax Printout Receiving Fax ManuallyPolling Faxes JobsChanging a Job Immediate Job ExecutionDeleting a Job Printing a JobCopier Adjusting CopiesInserting Documents Making a CopySending SMS SMS RequirementsReceiving SMS Messages Reading SMS MessagesModifying the Settings Deleting SMS MessagesSending Text2Fax Sudoku Fun and GamesInstalling the Software PC ConnectionRequirements Editing the Telephone Book Using Companion SuiteAdd an Entry Settings on the DeviceAdd a Group Archiving the Telephone BookPrinting from Computer Displaying the Toner LevelScanning Scanning with the Twain scanner driverPre-selection Uninstalling the SoftwareSettings Switching Transmission Report On/Off Set ResolutionSetting the Ring Tones Reducing Transmission SpeedPrinting Lists and Help Pages Setting the Fax Reception ModeServices Configuring Telephone LinesConnecting Additional Devices Using Additional Telephones Ea- sylinkChanging the Toner Cartridge ServiceService Restart the Recharging ProcessFixing a Paper Jam Cleaning Power CyclingFixing a Document Jam Problems with Faxing Additional Devices GlossaryGlossary Fax GroupsRAM Technical Data GuaranteeAppendix Out of Guarantee Repairs Exclusions From GuaranteeDeclaration of Conformity DoC Helpdesk 08 71 075 07Appendix United Kingdom Customer InformationTelephone 08 71 075 07 11 0,10£/minute Fax 08 70 124 02 Telephone 0800 358 08 Mail dti.faxinfoline@sagem.com
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