Samsung SCX-4623, SCX-4600 Fax problems, Samsung Scan Manager Problem, Common Windows problems

Fax problems

CONDITION	SUGGESTED SOLUTIONS
The machine is not	• Unplug the power cord and plug it in again.
working, there is no	• Ensure that there is power being supplied to
display, or the	the electrical outlet.
buttons are not
working.
No dial tone.	• Check that the phone line is properly
	connected.
	• Check that the phone socket on the wall is
	working by plugging in another phone.
The numbers stored	Make sure that the numbers are stored in
in memory do not	memory correctly. Print an Address Book list
dial correctly.	(See "Setting up address book" on page 75).
The original does	• Make sure that the paper is not wrinkled and
not feed into the	you are inserting it in correctly. Check that the
machine.	original is the right size, not too thick or thin.
	• Make sure that the document feeder is firmly
	closed.
	• The document feeder rubber pad may need to
	be replaced. Contact a service
	representative.
Faxes are not	• The receiving mode should be set to fax.
received	• Make sure that there is paper in the tray.
automatically.	• Check to see if the display shows any error
	message. If it does, clear the problem.
The machine does	• Make sure that the original is loaded in the
not send.	document feeder or on the scanner glass.
	• Check the fax machine you are sending to, to
	see if it can receive your fax.
The incoming fax	• The fax machine sending you the fax may be
has blank spaces or	faulty.
is of poor-quality.	• A noisy phone line can cause line errors.
	• Check your machine by making a copy.
	• A toner cartridge has reached its estimated
	cartridge life. Replace the toner cartridge
	(See "Replacing the toner cartridge" on
	page 107).
Some of the words	The fax machine sending the fax had a
on an incoming fax	temporary document jam.
are stretched.
There are lines on	Check your scan unit for marks and clean it (See
the originals you	"Cleaning the scan unit" on page 89).
sent.

CONDITION	SUGGESTED SOLUTIONS
The machine dials a	The other fax machine may be turned off, out of
number, but the	paper, or cannot answer incoming calls. Speak
connection with the	with the other machine operator and ask her/him
other fax machine	to solve out the problem.
fails.
Faxes do not store in	There may not be enough memory space to
memory.	store the fax. If the display indicating the
	memory status shows, delete any faxes you no
	longer need from the memory, and then try to
	store the fax again. Call for service.
Blank areas appear	You may have chosen the wrong paper settings
at the bottom of	in the user option setting. For details about
each page or on	paper settings, see "Setting the paper size and
other pages, with a	type" on page 50.
small strip of text at
the top

Samsung Scan Manager Problem

CONDITION	SUGGESTED SOLUTION
Samsung Scan	Check your system requirements. Samsung
Manager does not	Scan Manager works in Windows and Mac OS
work.	(See "System requirements" on page 30).

Common Windows problems

CONDITION	SUGGESTED SOLUTIONS
“File in Use”	Exit all software applications. Remove all
message appears	software from the printer’s startup group, then
during installation.	restart Windows. Reinstall the printer driver.
“General Protection	Close all other applications, reboot Windows
Fault”, “Exception	and try printing again.
OE”, “Spool 32”, or
“Illegal Operation”
messages appear.
“Fail To Print”, “A	These messages may appear during printing.
printer timeout error	Just keep waiting until the machine finishes
occurred” messages	printing. If the message appears in standby
appear.	mode or after printing has been completed,
	check the connection and/or whether an error
	has occurred.

Refer to Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages.

Troubleshooting_ 104