Samsung SCX-4623, SCX-4600 manual Solving Other Problems, Power problems, Paper feeding problems

Page 98

SOLVING OTHER PROBLEMS

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, call for service.

Power problems

Click this link to open an animation about power problems.

CONDITION

SUGGESTED SOLUTIONS

 

 

The machine is

• Plug in the power cord and press (power)

not receiving

on the control panel.

power,

 

or the connection cable between the computer and the machine is not connected properly.

•Disconnect the machine cable and reconnect it.

- For Local Printing

-For Network Printing (network model only)

Paper feeding problems

CONDITION

SUGGESTED SOLUTIONS

 

 

Paper jams during

Clear the paper jam (See "Clearing paper jams"

printing.

on page 93).

 

 

Paper sticks

• Check the maximum paper capacity of the

together.

tray (See "Print media specifications" on

 

page 111).

 

• Make sure that you are using the correct type

 

of paper (See "Print media specifications" on

 

page 111).

 

• Remove paper from the tray and flex or fan

 

the paper.

 

• Humid conditions may cause some paper to

 

stick together.

 

 

Multiple sheets of

Different types of paper may be stacked in the

paper do not feed.

tray. Load paper of only one type, size, and

 

weight.

 

 

Paper does not feed

• Remove any obstructions from inside the

into the machine.

machine.

 

• Paper has not been loaded correctly. Remove

 

paper from the tray and reload it correctly.

 

• There is too much paper in the tray. Remove

 

excess paper from the tray.

 

• The paper is too thick. Use only paper that

 

meets the specifications required by the

 

machine (See "Print media specifications" on

 

page 111).

 

• If an original does not feed into the machine,

 

the document feeder rubber pad may require

 

to be replaced. Contact a service

 

representative.

 

 

The paper keeps

• There is too much paper in the tray. Remove

jamming.

excess paper from the tray. If you are printing

 

on special materials, use the manual tray.

 

• An incorrect type of paper is being used. Use

 

only paper that meets the specifications

 

required by the machine (See "Print media

 

specifications" on page 111).

 

• There may be debris inside the machine.

 

Open the front door and remove any debris.

 

• If an original does not feed into the machine,

 

the document feeder rubber pad may need to

 

be replaced. Contact a service representative.

 

 

Transparencies stick

Use only transparencies specifically designed

together in the paper

for laser printers. Remove each transparency as

exit.

it exits from the machine.

 

 

Envelopes skew or

Ensure that the paper guides are against both

fail to feed correctly.

sides of the envelopes.

 

 

Troubleshooting_ 98

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Contents Multi Functional Printer Copyright CopyrightContent ContentSetting the default tray and paper Entering characters using the number keypadUsing the save modes Setting job timeout Preparing originals Loading originalsDeciding the form of copy output Setting copy timeout Using help Using special print featuresBasic copy Changing the settings for each copy Using Samsung Scan ManagerSetting up address book Preparing to fax Using a fax in your computerAdjusting the document settings Printing sent fax report automatically Fax setupUsing the Linux Unified Driver Configurator Using the Smart Panel programUsing SetIP program Solving other problemsHow to purchase Hardware specificationsSafety information Safety informationImportant Safety Symbols Operating EnvironmentOperating Method Installation / Moving Maintenance / CheckingSupply Usage Regulatory information Laser Safety StatementOzone Safety Perchlorate WarningCorrect Disposal of Batteries in this Product Power SaveRecycling FCC Information to the User Taiwan only Radio Frequency EmissionsRussia only Canadian Radio Interference RegulationsYou should also know that Germany only FAX BrandingRinger Equivalence Number Important warning Replacing the Fitted Plug for UK onlyDeclaration of Conformity European Countries Approvals and CertificationsEC Certification Openssl LicenseOriginal Ssleay License China only About this user’s guide About this user’s guideConvention Convention Description ExampleSamsung website Finding More InformationMaterial Name Description DownloadableFeatures of your new product Features of your new productSpecial Features Print Duplex 2-sided printing manual Copy Features by ModelsFeatures Front view IntroductionMachine Overview IntroductionRear view Control Panel Overview SCX-4623 Series Control Panel Overview SCX-4600 Series Scan toTurning on the Machine Understanding the Status LEDIntroducing the Useful Buttons Supplied Software Setting UP the HardwareGetting started Getting startedWindows ContentsSystem Requirements MacintoshRequirements Installing USB Connected MACHINE’S DriverLinux Open the Applications folder Utilities Print Setup Utility Installing the Unified Linux DriverInstalling the SmartPanel Select Uninstall and click UninstallSetting up a client computer Installing the Printer Setting UtilitySetting up a host computer Sharing Your Machine LocallySelect Share this printer Network Environment Network setupUsing a Wired Network Introducing Useful Network ProgramsIP setting using SetIP Program Windows Setting IP addressIP setting using control panel IP setting using SetIP Program MacintoshRestoring factory default settings Installing Wired Network or USB Connected MACHINE’S DriverNetwork parameter setting IP setting using SetIP Program LinuxHelp Search againDirect Input Set IP AddressInstall Linux Driver and add network Printer IPV6 ConfigurationSetting IPv6 addresses Activating IPv6Manual address configuration Connecting SyncThru Web ServiceDHCPv6 address configuration Stateful Setting the Date and Time Basic setupAltitude Adjustment Changing the Clock ModeEntering Characters Using the Number Keypad Changing the Default ModeSetting Sounds Using the Save Modes Setting the Default Tray and PaperSetting JOB Timeout Loading Originals Media and trayPreparing Originals On the scanner glassChanging the Tray Size Media sizes supported in each modeSelecting Print Media Document feederManual tray Loading Paper in the TrayTray Types Tray Manual Tray Tips on using the manual trayPrinting on Special Media Labels EnvelopeTransparency Pressure leverSetting the Paper Size and Type Getting the small sized printout Using the Output SupportStacking papers firmly Basic Printing Printer Driver FeaturesPrinting Printer driverCanceling a print job Using HelpUsing Special Print Features Using a favorite settingPrinting booklets Manual Printing multiple pages on one sheet of paperPrinting posters Printing on both sides of paper ManualChange percentage of your document Using watermarksUsing overlay Fitting your document to a selected paper sizeAdvanced Options Changing the Default Print SettingsSetting Your Machine AS a Default Machine Macintosh Printing Changing printer settingsPrinting to a File PRN Printing a documentPrinting files Linux PrintingPrinting from applications Printer Properties window opens Configuring Printer PropertiesOpen the Unified Driver Configurator Basic Copy Changing the Settings for Each CopyCopying ID card copying Changing the Default Copy SettingsUsing Special Copy Features Up or 4-up copying N-upClone copying Setting Copy TimeoutDeciding the Form of Copy Output Erasing background imagesScanning Originals and Sending to Your Computer Scan to PC ScanningBasic Scanning Method For USB connected machineScan Destination Using Samsung Scan ManagerSet Scan Button tab Scan PropertyMacintosh Scanning Scanning with TWAIN-ENABLED SoftwareScanning Using the WIA Driver Scanning with USB Setting scan information in Scan ManagerLinux Scanning Scanning with networkTo save a new Job Type setting Adding Job Type SettingsUsing the Image Manager To save a Job Type setting for the next scan jobTools Name Function Preparing to FAX Using a FAX in Your ComputerFaxing Sending a faxSet Fax Receiving tab Setting the fax headerSending a FAX in Your Machine Change Port tabConfirming a transmission Delaying a fax transmissionSending a fax manually Automatic redialingReceiving a FAX in Your Machine Adding documents to a reserved delay fax jobCanceling a reserved delay fax job Sending a priority faxReceiving faxes manually using an extension telephone Receiving manually in Tel modeReceiving automatically in Answering Machine/Fax mode Receiving faxes using Drpd modeAdjusting the Document Settings Forwarding a FAX to Another DestinationSpeed dial numbers Setting UP Address BookForwarding a received fax to another destination Group dial numbersPrinting Sent FAX Report Automatically Searching Address Book for an entryChanging the fax setup options Machine status and advanced featureFAX Setup SendingChanging the copy setup options Copy SetupChange Default Auto ReportPrinting a Report Clearing MemoryItems Option NetworkMenu Overview Static DHCPv6 ConfigNetwork TCP/IP IPv4 IPv6 ActivateIntroducing Useful Management Tools Using Syncthru WEB ServiceManagement tools Opening the Troubleshooting Guide Using the Smart Panel ProgramChanging the Smart Panel Program Settings SmarthruUsing Setip Program Using SmarThruPrinters configuration Using the Linux Unified Driver ConfiguratorOpening the Unified Driver Configurator Printers Configuration Scanners PortsSwitches to Scanners configuration Scanners configurationSwitches to Printers configuration Printers tabSharing Ports Between Printers and Scanners Ports configurationSwitches to Ports configuration Maintenance Scanner lid Scanner glass Document feeder glass White bar Cleaning the scan unitStoring the Toner Cartridge Use of non-Samsung and refilled toner cartridge Tips for Moving & Storing Your MachineHandling instructions Estimated cartridge lifeRedistributing Toner TroubleshootingTroubleshooting Clearing Original Document JamsScanner lid Tips for Avoiding Paper CurlsTips for Avoiding Paper Jams Clearing Paper Jams Inside the machineExit area Checking display messages Message Meaning Suggested SolutionsUnderstanding Display Messages Network Problem When End Life Replace New cartInstall Toner End of lifeCartridge Self DiagnosticsPrepare new Remove seal tapePaper feeding problems Solving Other ProblemsPower problems Condition Suggested SolutionsPrinting problems Condition Possible Suggested Cause SolutionsPrinting quality problems Condition Copying problems Condition Suggested SolutionScanning problems Common Windows problems Fax problemsSamsung Scan Manager Problem Common Linux problems Common Macintosh problems Not scanAvailable Maintenance Parts Supplies and accessoriesHOW to Purchase Available SuppliesChecking REPLACEABLE’S Lifespan Environmental Specifications SpecificationsHardware Specifications SpecificationsPower consumption Electrical SpecificationsPower ratinga TRAY1 Manual Tray Print Media SpecificationsType Size Dimensions COUNTRY/REG Customer Care WEB Site ION Center Contact samsung worldwideContact Samsung worldwide South Africa Glossary Duty Cycle Dot Matrix PrinterDuplex EmulationIP address ITU-T No chartIntranet MAC addressOriginals ResolutionNetWare PostScriptUNC Path Subnet MaskToner Cartridge WatermarkIndex Power saver Network setup 80 N-up copy 61 N-up printingPoster, print 54 power off Print resolution setWatermark Windows
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SCX-4600, SCX-4623 specifications

The Samsung SCX-4623 and SCX-4600 are multifunction laser printers designed for small to medium-sized businesses and home offices. They combine printing, scanning, copying, and faxing capabilities in one compact device, making them ideal for users looking for efficiency and versatility.

One of the standout features of the SCX-4623 is its printing speed, which reaches up to 24 pages per minute for black and white documents. This swift performance is complemented by a first page-out time of about 8.5 seconds, ensuring that users can quickly print their essential documents without long waits. High-quality output is achieved thanks to a print resolution of up to 1200 x 1200 dpi, delivering sharp and clear text and images.

The SCX-4600 shares many of these features but also includes specific enhancements aimed at improving user experience. This model is equipped with a user-friendly control panel that simplifies navigation through various functions, from printing to scanning. Both devices utilize Samsung’s innovative AnyWeb Print technology, allowing users to easily collect and utilize content from multiple web pages without the hassle of switching between different windows.

In terms of scanning capabilities, both models come with a flatbed scanner that supports a range of resolutions up to 1200 x 1200 dpi. This enables users to scan documents and images with precision. Additionally, the SCX-4623 offers an automatic document feeder (ADF), which can streamline the scanning and copying of multi-page documents, making workflows more efficient.

These printers also feature Samsung's Easy Eco Driver, which helps reduce toner usage and energy consumption, making them environmentally friendly without sacrificing quality. The SCX-4623 and SCX-4600 support various connectivity options, including USB and network printing, ensuring seamless integration into any office environment.

With a compact design, these models are tailored for spaces where desk real estate is limited. Both printers come with a range of security features, including password protection for documents, ensuring sensitive information remains secure.

In summary, the Samsung SCX-4623 and SCX-4600 are robust multifunction printers that provide excellent printing, scanning, copying, and faxing capabilities. Their speed, quality, and user-friendly features make them valuable assets for any office setting, combining technology and functionality in one reliable package.
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