Mitel Speech Server manual Managing Your Contact List, Creating and Modifying Contacts

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Mitel Networks Speech Server

Creating and Modifying Contacts

Unified-messaging users and Attendant-only users on a Speech Server system with the Unified Messaging option, create and modify their Personal Directory via Microsoft Outlook. Speech Server supports up to six distinct phone numbers for each contact: business, home, pager, mobile, fax, and voice mail (if the user does not have unified messaging).

To create and modify a contact for your Personal Directory

1.In the File menu in Microsoft Outlook, point to New, and then click Contact.

2.In the Full Name box, type the first and last name for the contact.

3.Enter the information that you want to include for the contact. Include their multiple phone numbers and e-mail address so you can call them and send them messages. Speech Server supports up to six numbers for the contact name: Business, Home, Business Fax, Mobile, Voice mail, and Pager. The administrator programs the voice mail number.

4.For instructions on how to modify a contact, and for more instructions, refer to Help in Microsoft Outlook.

Tip: To check if you can call your contacts, use the demo mode. Saying “Enable Demonstration mode” turns on the feature; “Disable the Demonstration mode” turns the feature off.

Note: You can record the names of your contacts in your Personal Web Page so the system confirms the names with a human voice rather than with an automated one (TTS). Click on the contact name in your Personal Directory, click Record Name, and follow the instructions.

For more detailed information, click on the Contacts folder in Microsoft Outlook, and then click on Help in the menu bar to access Microsoft Outlook's online Help.

Note: The number of entries that you can enter into your personal contact list is set by your system administrator. Contact your administrator if you require additional entries in your contact list.

Managing Your Contact List

A software license determines the maximum number of contacts that you can have in your Personal Web Page. If you have more contacts in Microsoft Outlook than what you are licensed for, the system chooses the contacts for your Personal Web Page by order of entry. The maximum number that the system accepts is 505 contacts.

The following procedure lets you select which contacts you want to voice-enable. This procedure involves putting the contacts that you want for your Personal Web Page into a Voice Contact category. Then only those contacts will appear in your personal list.

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Contents Attendant / Unified Messaging User Guide Page Using Speech Commands Table of Contents Getting StartedIii Mitel Networks Speech Server Using Touchtone CommandsUsing Your PC for Voice Messages Using Outlook Web AccessAbout Mitel Networks Speech Server Purpose of this GuideBenefits of the System List of Features To enroll Enrolling on the SystemLogging To log in from an extension with automatic loginTo change the recording of your name Recording Your Primary GreetingChanging Your Name Recording To record your primary greetingSetting Your Personal Preferences Features Accessing your Personal WebTo access your Personal Web To view your profile settingsCall Restrictions Programming Your Numbers Changing Your PINManual Login Setting Your Forwarding OptionsTo set your call forwarding Setting the Prompt Language Setting your Personal OperatorSelect the Enable Personal Operator check box Setting the Notification Settings Setting the Messaging OptionsAbout Your Personal Directory Setting Personal Preferences with the PhoneTo access user options Creating Your Personal DirectoryCreating and Modifying Contacts Managing Your Contact ListTo create and modify a contact for your Personal Directory Recording Contact Names To test your personal contact entries Testing Contact NamesBarge-in Expert ModeSpeaking Tips Universal Voice Commands Placing a Call Navigating through the Applications Managing CallsMitel Networks Speech Server Conditions To call John Smiths Say Mitel Networks Speech Server To place a callTransferring a Call Canceling a CallTo cancel a call To transfer a call using Speech ServerTo query your call forwarding setting To disable call forwardingTo call the operator Checking a Phone NumberCalling the Operator Changing the LanguagePlaying Messages Managing MessagesTo listen to your e-mail and voice messages To reply to a message Replying to MessagesTo forward an e-mail, voice mail, or fax to a contact name Forwarding MessagesForwarding a Message to Another Person Forwarding a Message to a Fax MachineMaking and Delivering a Message Delivering MessagesTo modify the recipient list before delivering a message Printing a Fax Managing FaxesPlaying a Fax Forwarding a FaxTo create an appointment To change your default fax machine settingManaging Appointments Creating AppointmentsTo delete an appointment Changing AppointmentsDeleting Appointments To change an appointmentCreating Meeting Requests Managing Meeting RequestsTo create a meeting request Changing the Date/Time Canceling MeetingsChanging the Attendees To decline a meeting request Receiving Meeting RequestsDeclining Meeting Requests Accepting Meeting RequestsTo check for scheduled events Checking Your CalendarChecking Events Checking AvailabilityTo create a task Managing TasksCreating Tasks Checking TasksDeleting Tasks Changing TasksTo change the date or description of a task To place a call with touchtone dialing Switching to TouchtoneTo give messaging commands with touchtone dialing Placing CallsTo make and send a message Playing MessagesMaking and Sending Messages To play your messagesTo program user options Setting Address OptionsSetting User Options PressTo program greeting options Setting Greeting OptionsTo install the Multimedia Outlook Plug-in Installing the Multimedia Outlook Plug-inMitel Networks Speech Server Changing Your Voice Message Playback Function Button Voice Message ButtonsPlaying Voice Messages To play a voice message with Auto-play When Previewing Using Your PC Speakers as a Playback DeviceTo play a voice message with Auto-play When Opening Using Your Telephone as a Playback Device Replying with Voice Creating Voice Messages Forwarding with VoiceTo create a voice message Using Outlook Web Access Mitel Networks Speech Server

Speech Server specifications

Mitel Speech Server is a powerful platform designed to enhance business communications by providing advanced speech recognition capabilities. This technology is geared towards improving customer interactions and streamlining operations across various industries. With its robust feature set, Mitel Speech Server enables organizations to create efficient and user-friendly voice applications.

One of the key features of Mitel Speech Server is its high-performance speech recognition engine. This engine is capable of accurately interpreting natural language, allowing users to interact with systems using their voice. This functionality is especially beneficial in environments where hands-free operation is necessary or when dealing with high-volume customer interactions.

The platform supports a wide range of languages and dialects, making it suitable for global businesses. Its multilingual capabilities facilitate better communication with diverse customer bases and enhance user experience. Additionally, Mitel Speech Server can be easily integrated with existing telephony systems, ensuring that organizations can leverage their current infrastructure while enhancing it with speech technology.

Another significant characteristic of the Mitel Speech Server is its scalability. Businesses can start with a basic implementation and gradually expand their use of voice applications as their needs grow. The architecture allows for the seamless addition of new features and capabilities without requiring a complete overhaul of the existing system.

Mitel Speech Server also provides advanced call routing capabilities, utilizing speech recognition to direct calls to the appropriate departments or personnel. This not only improves operational efficiency but also enhances customer satisfaction by minimizing wait times and ensuring that callers are connected to the right resources.

The platform incorporates sophisticated natural language processing capabilities, enabling it to understand context and nuances in speech. This leads to a more intuitive user experience, as customers can phrase their requests naturally without needing to conform to rigid command structures.

In terms of architecture, Mitel Speech Server operates on a standards-based platform, which means it can work with various applications and hardware setups. This flexibility allows businesses to customize their solutions to meet specific requirements, whether it’s for customer service, order processing, or technical support.

In summary, Mitel Speech Server combines cutting-edge speech recognition technology, multilingual support, and advanced integration capabilities to empower organizations. Its scalability, robust routing features, and natural language processing make it an invaluable tool for enhancing communication efficiency and improving customer relations.
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