Mitel manual Mitel Networks Speech Server To place a call, To call John Smiths Say

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Mitel Networks Speech Server

To place a call

Tip: To get a list of the departments that you can call, ask the Attendant, "What are the departments?".

1.Dial the Speech Server extension number. Login if necessary.

2.When the Attendant answers, say

-the first and last name of the person that you want to call, or the first and last name and then direct the call, or

-a department name, or

-a phone number (one digit at a time).

For example,

To call John Smith's

Say

 

 

Extension

"John Smith"

 

 

Cellular Phone Number

"John Smith on his cell phone"

 

 

Pager

"John Smith on his pager"

 

 

Facsimile

"John Smith on his fax"

 

 

Home Number

"John Smith at home"

 

 

Voice Mail

"John Smith on his voice mail"

 

 

The business number (extension) and voice mail number for John Smith is public (this setting is fixed and cannot be changed). Therefore, everyone can leave a message on his voice mail, or can call John Smith by saying his name, or by saying "John Smith at his office."

Tip: Speech Server is very user friendly, and responds to a variety of voice commands, for example, "John Smith - office number," "John Smith - cell," and "John Smith - cellular."

John Smith can choose the privacy settings (Public, Trusted Users, or Private) for his other numbers (cellular phone, pager, fax, or home numbers) in his Personal Web Page and therefore can restrict callers from calling him at those numbers. "Private" restricts all callers. "Public" provides no restrictions and "Trusted Users" lets other people logged into the Speech Server system call him. These settings can also be set by the administrator.

Note: If you specifically place a call to an extension number, for example, "John Smith at his office number" when call forwarding is set to their cellular phone, the system will honor your request and transfer the call to the office extension number.

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Contents Attendant / Unified Messaging User Guide Page Iii Table of Contents Getting StartedUsing Speech Commands Using Outlook Web Access Using Touchtone CommandsUsing Your PC for Voice Messages Mitel Networks Speech ServerPurpose of this Guide About Mitel Networks Speech ServerBenefits of the System List of Features Enrolling on the System To enrollTo log in from an extension with automatic login LoggingTo record your primary greeting Recording Your Primary GreetingChanging Your Name Recording To change the recording of your nameSetting Your Personal Preferences To view your profile settings Accessing your Personal WebTo access your Personal Web FeaturesCall Restrictions Changing Your PIN Programming Your NumbersTo set your call forwarding Setting Your Forwarding OptionsManual Login Select the Enable Personal Operator check box Setting your Personal OperatorSetting the Prompt Language Setting the Messaging Options Setting the Notification SettingsCreating Your Personal Directory Setting Personal Preferences with the PhoneTo access user options About Your Personal DirectoryTo create and modify a contact for your Personal Directory Managing Your Contact ListCreating and Modifying Contacts Recording Contact Names Testing Contact Names To test your personal contact entriesSpeaking Tips Expert ModeBarge-in Universal Voice Commands Navigating through the Applications Managing Calls Placing a CallMitel Networks Speech Server Conditions Mitel Networks Speech Server To place a call To call John Smiths SayTo transfer a call using Speech Server Canceling a CallTo cancel a call Transferring a CallTo disable call forwarding To query your call forwarding settingChanging the Language Checking a Phone NumberCalling the Operator To call the operatorManaging Messages Playing MessagesTo listen to your e-mail and voice messages Replying to Messages To reply to a messageForwarding a Message to a Fax Machine Forwarding MessagesForwarding a Message to Another Person To forward an e-mail, voice mail, or fax to a contact nameTo modify the recipient list before delivering a message Delivering MessagesMaking and Delivering a Message Forwarding a Fax Managing FaxesPlaying a Fax Printing a FaxCreating Appointments To change your default fax machine settingManaging Appointments To create an appointmentTo change an appointment Changing AppointmentsDeleting Appointments To delete an appointmentTo create a meeting request Managing Meeting RequestsCreating Meeting Requests Changing the Attendees Canceling MeetingsChanging the Date/Time Accepting Meeting Requests Receiving Meeting RequestsDeclining Meeting Requests To decline a meeting requestChecking Availability Checking Your CalendarChecking Events To check for scheduled eventsChecking Tasks Managing TasksCreating Tasks To create a taskTo change the date or description of a task Changing TasksDeleting Tasks Placing Calls Switching to TouchtoneTo give messaging commands with touchtone dialing To place a call with touchtone dialingTo play your messages Playing MessagesMaking and Sending Messages To make and send a messagePress Setting Address OptionsSetting User Options To program user optionsSetting Greeting Options To program greeting optionsInstalling the Multimedia Outlook Plug-in To install the Multimedia Outlook Plug-inMitel Networks Speech Server Changing Your Voice Message Playback Voice Message Buttons Function ButtonPlaying Voice Messages To play a voice message with Auto-play When Opening Using Your PC Speakers as a Playback DeviceTo play a voice message with Auto-play When Previewing Using Your Telephone as a Playback Device Replying with Voice To create a voice message Forwarding with VoiceCreating Voice Messages Using Outlook Web Access Mitel Networks Speech Server

Speech Server specifications

Mitel Speech Server is a powerful platform designed to enhance business communications by providing advanced speech recognition capabilities. This technology is geared towards improving customer interactions and streamlining operations across various industries. With its robust feature set, Mitel Speech Server enables organizations to create efficient and user-friendly voice applications.

One of the key features of Mitel Speech Server is its high-performance speech recognition engine. This engine is capable of accurately interpreting natural language, allowing users to interact with systems using their voice. This functionality is especially beneficial in environments where hands-free operation is necessary or when dealing with high-volume customer interactions.

The platform supports a wide range of languages and dialects, making it suitable for global businesses. Its multilingual capabilities facilitate better communication with diverse customer bases and enhance user experience. Additionally, Mitel Speech Server can be easily integrated with existing telephony systems, ensuring that organizations can leverage their current infrastructure while enhancing it with speech technology.

Another significant characteristic of the Mitel Speech Server is its scalability. Businesses can start with a basic implementation and gradually expand their use of voice applications as their needs grow. The architecture allows for the seamless addition of new features and capabilities without requiring a complete overhaul of the existing system.

Mitel Speech Server also provides advanced call routing capabilities, utilizing speech recognition to direct calls to the appropriate departments or personnel. This not only improves operational efficiency but also enhances customer satisfaction by minimizing wait times and ensuring that callers are connected to the right resources.

The platform incorporates sophisticated natural language processing capabilities, enabling it to understand context and nuances in speech. This leads to a more intuitive user experience, as customers can phrase their requests naturally without needing to conform to rigid command structures.

In terms of architecture, Mitel Speech Server operates on a standards-based platform, which means it can work with various applications and hardware setups. This flexibility allows businesses to customize their solutions to meet specific requirements, whether it’s for customer service, order processing, or technical support.

In summary, Mitel Speech Server combines cutting-edge speech recognition technology, multilingual support, and advanced integration capabilities to empower organizations. Its scalability, robust routing features, and natural language processing make it an invaluable tool for enhancing communication efficiency and improving customer relations.
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