Mitel Speech Server manual Installing the Multimedia Outlook Plug-in

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Mitel Networks Speech Server

Using Your PC for Voice Messages

If you install the Mitel Networks™ Speech Server Multimedia Outlook Plug-in, you will be able to use Microsoft Outlook to manage your voice mails. You can use your PC speakers or a phone to listen to your voice messages and use Microsoft Outlook to reply and forward your messages with a personal voice message.

Note: To create voice mails in Microsoft Outlook, you must have a microphone connected to your PC.

Installing the Multimedia Outlook Plug-in

Your administrator will e-mail you

•The location of the setup.exe file

•The Speech Server platform name or address

To install the Multimedia Outlook Plug-in, you must have local administrator rights on the PC.

Note: The Multimedia Outlook Plug-in requires Microsoft Outlook 2000 or Microsoft® Outlook XP and a microphone for creating voice mails. The plug-in works in the Microsoft® Windows 98, Microsoft® Windows 2000, Microsoft® Windows NT, or Windows XP operating systems. For Windows NT, users must have NT4 SP4, or greater. PC Sound cards and PC speakers are optional.

To install the Multimedia Outlook Plug-in

1.Close Microsoft Outlook if you have it open. If you have the Multimedia Outlook Plug-in previously installed, remove the application with Add /Remove Programs in Control Panel.

2.Double-click on the setup.exe file for the Multimedia Outlook Plug-in. The welcome win- dow, Multimedia Outlook Plug-in Setup, opens. Click OK if you are asked to remove the existing application.

3.Click Next.The Select Installation Language window opens.

4.Select the language, English or French for the installation instructions and for the Multi- media Outlook Plug-in.

5.Click Next.The User Settings window opens.

6.Enter the Speech Server platform name or address, and click Next. The Choose Destination Location window opens.

7.Click Next to accept the default setting for the location or click Browse to place the files in another location.

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Contents Attendant / Unified Messaging User Guide Page Table of Contents Getting Started Using Speech CommandsIii Using Touchtone Commands Using Your PC for Voice MessagesUsing Outlook Web Access Mitel Networks Speech ServerPurpose of this Guide About Mitel Networks Speech ServerBenefits of the System List of Features Enrolling on the System To enrollTo log in from an extension with automatic login LoggingRecording Your Primary Greeting Changing Your Name RecordingTo record your primary greeting To change the recording of your nameSetting Your Personal Preferences Accessing your Personal Web To access your Personal WebTo view your profile settings FeaturesCall Restrictions Changing Your PIN Programming Your NumbersSetting Your Forwarding Options Manual LoginTo set your call forwarding Setting your Personal Operator Setting the Prompt LanguageSelect the Enable Personal Operator check box Setting the Messaging Options Setting the Notification SettingsSetting Personal Preferences with the Phone To access user optionsCreating Your Personal Directory About Your Personal DirectoryManaging Your Contact List Creating and Modifying ContactsTo create and modify a contact for your Personal Directory Recording Contact Names Testing Contact Names To test your personal contact entriesExpert Mode Barge-inSpeaking Tips Universal Voice Commands Navigating through the Applications Managing Calls Placing a CallMitel Networks Speech Server Conditions Mitel Networks Speech Server To place a call To call John Smiths SayCanceling a Call To cancel a callTo transfer a call using Speech Server Transferring a CallTo disable call forwarding To query your call forwarding settingChecking a Phone Number Calling the OperatorChanging the Language To call the operatorManaging Messages Playing MessagesTo listen to your e-mail and voice messages Replying to Messages To reply to a messageForwarding Messages Forwarding a Message to Another PersonForwarding a Message to a Fax Machine To forward an e-mail, voice mail, or fax to a contact nameDelivering Messages Making and Delivering a MessageTo modify the recipient list before delivering a message Managing Faxes Playing a FaxForwarding a Fax Printing a FaxTo change your default fax machine setting Managing AppointmentsCreating Appointments To create an appointmentChanging Appointments Deleting AppointmentsTo change an appointment To delete an appointmentManaging Meeting Requests Creating Meeting RequestsTo create a meeting request Canceling Meetings Changing the Date/TimeChanging the Attendees Receiving Meeting Requests Declining Meeting RequestsAccepting Meeting Requests To decline a meeting requestChecking Your Calendar Checking EventsChecking Availability To check for scheduled eventsManaging Tasks Creating TasksChecking Tasks To create a taskChanging Tasks Deleting TasksTo change the date or description of a task Switching to Touchtone To give messaging commands with touchtone dialingPlacing Calls To place a call with touchtone dialingPlaying Messages Making and Sending MessagesTo play your messages To make and send a messageSetting Address Options Setting User OptionsPress To program user optionsSetting Greeting Options To program greeting optionsInstalling the Multimedia Outlook Plug-in To install the Multimedia Outlook Plug-inMitel Networks Speech Server Changing Your Voice Message Playback Voice Message Buttons Function ButtonPlaying Voice Messages Using Your PC Speakers as a Playback Device To play a voice message with Auto-play When PreviewingTo play a voice message with Auto-play When Opening Using Your Telephone as a Playback Device Replying with Voice Forwarding with Voice Creating Voice MessagesTo create a voice message Using Outlook Web Access Mitel Networks Speech Server

Speech Server specifications

Mitel Speech Server is a powerful platform designed to enhance business communications by providing advanced speech recognition capabilities. This technology is geared towards improving customer interactions and streamlining operations across various industries. With its robust feature set, Mitel Speech Server enables organizations to create efficient and user-friendly voice applications.

One of the key features of Mitel Speech Server is its high-performance speech recognition engine. This engine is capable of accurately interpreting natural language, allowing users to interact with systems using their voice. This functionality is especially beneficial in environments where hands-free operation is necessary or when dealing with high-volume customer interactions.

The platform supports a wide range of languages and dialects, making it suitable for global businesses. Its multilingual capabilities facilitate better communication with diverse customer bases and enhance user experience. Additionally, Mitel Speech Server can be easily integrated with existing telephony systems, ensuring that organizations can leverage their current infrastructure while enhancing it with speech technology.

Another significant characteristic of the Mitel Speech Server is its scalability. Businesses can start with a basic implementation and gradually expand their use of voice applications as their needs grow. The architecture allows for the seamless addition of new features and capabilities without requiring a complete overhaul of the existing system.

Mitel Speech Server also provides advanced call routing capabilities, utilizing speech recognition to direct calls to the appropriate departments or personnel. This not only improves operational efficiency but also enhances customer satisfaction by minimizing wait times and ensuring that callers are connected to the right resources.

The platform incorporates sophisticated natural language processing capabilities, enabling it to understand context and nuances in speech. This leads to a more intuitive user experience, as customers can phrase their requests naturally without needing to conform to rigid command structures.

In terms of architecture, Mitel Speech Server operates on a standards-based platform, which means it can work with various applications and hardware setups. This flexibility allows businesses to customize their solutions to meet specific requirements, whether it’s for customer service, order processing, or technical support.

In summary, Mitel Speech Server combines cutting-edge speech recognition technology, multilingual support, and advanced integration capabilities to empower organizations. Its scalability, robust routing features, and natural language processing make it an invaluable tool for enhancing communication efficiency and improving customer relations.
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