Mitel Speech Server Placing Calls, Switching to Touchtone, To place a call with touchtone dialing

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Mitel Networks Speech Server

Using Touchtone Commands

Placing Calls

To place a call with touchtone dialing

1.Dial the Speech Server extension number.

2.After the Attendant answers, dial the number. The Attendant places the call.

Switching to Touchtone

Sometimes, when you are in a noisy environment, you may want to use the phone pad (DTMF dialing) to provide your messaging commands instead of using voice commands.

To give messaging commands with touchtone dialing

•Press *M (*6) to access "Messenger" while you are in the Attendant mode.

•Press *T (*8) to switch to Touchtone Mode if you are in the "Messenger" mode.

The Unified Messaging system uses the following phone keys for DTMF commands:

Press this Phone Key

To

 

 

P ( key 7)

Play a message

 

 

D (key 3)

Delete a message

 

 

K (key 5)

Keep the message. Marks the message as "read" and moves to the

 

next message

 

 

A (key 2)

Answer a message

 

 

G (key 4)

Give (forward) a message

 

 

M (key 6)

Make a new message

 

 

#

Skip to the next message, leaving the message as "read"/"unread"

 

 

*

Go to the previous message

 

 

1

Listen to your "read" messages

 

 

U (key 8)

Change your user options (PIN, greetings, name recording)

 

 

0

Transfer to the Operator

 

 

X (key 9)

Exit to the main menu (Desktop)

 

 

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Contents Attendant / Unified Messaging User Guide Page Iii Table of Contents Getting StartedUsing Speech Commands Using Touchtone Commands Using Your PC for Voice MessagesUsing Outlook Web Access Mitel Networks Speech ServerPurpose of this Guide About Mitel Networks Speech ServerBenefits of the System List of Features Enrolling on the System To enrollTo log in from an extension with automatic login LoggingRecording Your Primary Greeting Changing Your Name RecordingTo record your primary greeting To change the recording of your nameSetting Your Personal Preferences Accessing your Personal Web To access your Personal WebTo view your profile settings FeaturesCall Restrictions Changing Your PIN Programming Your NumbersTo set your call forwarding Setting Your Forwarding OptionsManual Login Select the Enable Personal Operator check box Setting your Personal OperatorSetting the Prompt Language Setting the Messaging Options Setting the Notification SettingsSetting Personal Preferences with the Phone To access user optionsCreating Your Personal Directory About Your Personal DirectoryTo create and modify a contact for your Personal Directory Managing Your Contact ListCreating and Modifying Contacts Recording Contact Names Testing Contact Names To test your personal contact entriesSpeaking Tips Expert ModeBarge-in Universal Voice Commands Navigating through the Applications Managing Calls Placing a CallMitel Networks Speech Server Conditions Mitel Networks Speech Server To place a call To call John Smiths SayCanceling a Call To cancel a callTo transfer a call using Speech Server Transferring a CallTo disable call forwarding To query your call forwarding settingChecking a Phone Number Calling the OperatorChanging the Language To call the operatorManaging Messages Playing MessagesTo listen to your e-mail and voice messages Replying to Messages To reply to a messageForwarding Messages Forwarding a Message to Another PersonForwarding a Message to a Fax Machine To forward an e-mail, voice mail, or fax to a contact nameTo modify the recipient list before delivering a message Delivering MessagesMaking and Delivering a Message Managing Faxes Playing a FaxForwarding a Fax Printing a FaxTo change your default fax machine setting Managing AppointmentsCreating Appointments To create an appointmentChanging Appointments Deleting AppointmentsTo change an appointment To delete an appointmentTo create a meeting request Managing Meeting RequestsCreating Meeting Requests Changing the Attendees Canceling MeetingsChanging the Date/Time Receiving Meeting Requests Declining Meeting RequestsAccepting Meeting Requests To decline a meeting requestChecking Your Calendar Checking EventsChecking Availability To check for scheduled eventsManaging Tasks Creating TasksChecking Tasks To create a taskTo change the date or description of a task Changing TasksDeleting Tasks Switching to Touchtone To give messaging commands with touchtone dialingPlacing Calls To place a call with touchtone dialingPlaying Messages Making and Sending MessagesTo play your messages To make and send a messageSetting Address Options Setting User OptionsPress To program user optionsSetting Greeting Options To program greeting optionsInstalling the Multimedia Outlook Plug-in To install the Multimedia Outlook Plug-inMitel Networks Speech Server Changing Your Voice Message Playback Voice Message Buttons Function ButtonPlaying Voice Messages To play a voice message with Auto-play When Opening Using Your PC Speakers as a Playback DeviceTo play a voice message with Auto-play When Previewing Using Your Telephone as a Playback Device Replying with Voice To create a voice message Forwarding with VoiceCreating Voice Messages Using Outlook Web Access Mitel Networks Speech Server

Speech Server specifications

Mitel Speech Server is a powerful platform designed to enhance business communications by providing advanced speech recognition capabilities. This technology is geared towards improving customer interactions and streamlining operations across various industries. With its robust feature set, Mitel Speech Server enables organizations to create efficient and user-friendly voice applications.

One of the key features of Mitel Speech Server is its high-performance speech recognition engine. This engine is capable of accurately interpreting natural language, allowing users to interact with systems using their voice. This functionality is especially beneficial in environments where hands-free operation is necessary or when dealing with high-volume customer interactions.

The platform supports a wide range of languages and dialects, making it suitable for global businesses. Its multilingual capabilities facilitate better communication with diverse customer bases and enhance user experience. Additionally, Mitel Speech Server can be easily integrated with existing telephony systems, ensuring that organizations can leverage their current infrastructure while enhancing it with speech technology.

Another significant characteristic of the Mitel Speech Server is its scalability. Businesses can start with a basic implementation and gradually expand their use of voice applications as their needs grow. The architecture allows for the seamless addition of new features and capabilities without requiring a complete overhaul of the existing system.

Mitel Speech Server also provides advanced call routing capabilities, utilizing speech recognition to direct calls to the appropriate departments or personnel. This not only improves operational efficiency but also enhances customer satisfaction by minimizing wait times and ensuring that callers are connected to the right resources.

The platform incorporates sophisticated natural language processing capabilities, enabling it to understand context and nuances in speech. This leads to a more intuitive user experience, as customers can phrase their requests naturally without needing to conform to rigid command structures.

In terms of architecture, Mitel Speech Server operates on a standards-based platform, which means it can work with various applications and hardware setups. This flexibility allows businesses to customize their solutions to meet specific requirements, whether it’s for customer service, order processing, or technical support.

In summary, Mitel Speech Server combines cutting-edge speech recognition technology, multilingual support, and advanced integration capabilities to empower organizations. Its scalability, robust routing features, and natural language processing make it an invaluable tool for enhancing communication efficiency and improving customer relations.
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