Mitel Speech Server manual Universal Voice Commands

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Mitel Networks Speech Server

When calling a name in your Personal Directory

•Say the name as it is entered in your Personal Directory. For example, say the first and last name of the person.

•In noisy environments, press *T (*8) to switch from Speech-command Mode to Touchtone Mode and then dial the phone number.

•Press 9 to return to Desktop (the top level for voice commands). You can use Desktop to access the functionality under Auto Attendant, Messenger, Calendar, Task Manager, and User Options.

•If you frequently access Speech Server from a noisy environment, have your system administrator disable Barge-in in your user options.

•When entering names into your personal contact list, enter the first name followed by the last name.

Universal Voice Commands

The following voice commands are available from anywhere within Speech Server:

Say...

To

"Cancel" or "Stop"

Terminate the current operation

"Operator"

Transfer to the operator

"Repeat"

Replay the most recent prompt

"Help"

Get Help (list of current valid commands)

"Tutorial"

Access a tutorial for the current application

"Auto attendant"

Transfer to the Attendant for Speech Server

"User Options"

Access User Options menu

"Desktop"

Transfer to Desktop and access all user functionality.

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Contents Attendant / Unified Messaging User Guide Page Iii Table of Contents Getting StartedUsing Speech Commands Mitel Networks Speech Server Using Touchtone CommandsUsing Your PC for Voice Messages Using Outlook Web AccessAbout Mitel Networks Speech Server Purpose of this GuideBenefits of the System List of Features To enroll Enrolling on the SystemLogging To log in from an extension with automatic loginTo change the recording of your name Recording Your Primary GreetingChanging Your Name Recording To record your primary greetingSetting Your Personal Preferences Features Accessing your Personal WebTo access your Personal Web To view your profile settingsCall Restrictions Programming Your Numbers Changing Your PINTo set your call forwarding Setting Your Forwarding OptionsManual Login Select the Enable Personal Operator check box Setting your Personal OperatorSetting the Prompt Language Setting the Notification Settings Setting the Messaging OptionsAbout Your Personal Directory Setting Personal Preferences with the PhoneTo access user options Creating Your Personal DirectoryTo create and modify a contact for your Personal Directory Managing Your Contact ListCreating and Modifying Contacts Recording Contact Names To test your personal contact entries Testing Contact NamesSpeaking Tips Expert ModeBarge-in Universal Voice Commands Placing a Call Navigating through the Applications Managing CallsMitel Networks Speech Server Conditions To call John Smiths Say Mitel Networks Speech Server To place a callTransferring a Call Canceling a CallTo cancel a call To transfer a call using Speech ServerTo query your call forwarding setting To disable call forwardingTo call the operator Checking a Phone NumberCalling the Operator Changing the LanguagePlaying Messages Managing MessagesTo listen to your e-mail and voice messages To reply to a message Replying to MessagesTo forward an e-mail, voice mail, or fax to a contact name Forwarding MessagesForwarding a Message to Another Person Forwarding a Message to a Fax MachineTo modify the recipient list before delivering a message Delivering MessagesMaking and Delivering a Message Printing a Fax Managing FaxesPlaying a Fax Forwarding a FaxTo create an appointment To change your default fax machine settingManaging Appointments Creating AppointmentsTo delete an appointment Changing AppointmentsDeleting Appointments To change an appointmentTo create a meeting request Managing Meeting RequestsCreating Meeting Requests Changing the Attendees Canceling MeetingsChanging the Date/Time To decline a meeting request Receiving Meeting RequestsDeclining Meeting Requests Accepting Meeting RequestsTo check for scheduled events Checking Your CalendarChecking Events Checking AvailabilityTo create a task Managing TasksCreating Tasks Checking TasksTo change the date or description of a task Changing TasksDeleting Tasks To place a call with touchtone dialing Switching to TouchtoneTo give messaging commands with touchtone dialing Placing CallsTo make and send a message Playing MessagesMaking and Sending Messages To play your messagesTo program user options Setting Address OptionsSetting User Options PressTo program greeting options Setting Greeting OptionsTo install the Multimedia Outlook Plug-in Installing the Multimedia Outlook Plug-inMitel Networks Speech Server Changing Your Voice Message Playback Function Button Voice Message ButtonsPlaying Voice Messages To play a voice message with Auto-play When Opening Using Your PC Speakers as a Playback DeviceTo play a voice message with Auto-play When Previewing Using Your Telephone as a Playback Device Replying with Voice To create a voice message Forwarding with VoiceCreating Voice Messages Using Outlook Web Access Mitel Networks Speech Server

Speech Server specifications

Mitel Speech Server is a powerful platform designed to enhance business communications by providing advanced speech recognition capabilities. This technology is geared towards improving customer interactions and streamlining operations across various industries. With its robust feature set, Mitel Speech Server enables organizations to create efficient and user-friendly voice applications.

One of the key features of Mitel Speech Server is its high-performance speech recognition engine. This engine is capable of accurately interpreting natural language, allowing users to interact with systems using their voice. This functionality is especially beneficial in environments where hands-free operation is necessary or when dealing with high-volume customer interactions.

The platform supports a wide range of languages and dialects, making it suitable for global businesses. Its multilingual capabilities facilitate better communication with diverse customer bases and enhance user experience. Additionally, Mitel Speech Server can be easily integrated with existing telephony systems, ensuring that organizations can leverage their current infrastructure while enhancing it with speech technology.

Another significant characteristic of the Mitel Speech Server is its scalability. Businesses can start with a basic implementation and gradually expand their use of voice applications as their needs grow. The architecture allows for the seamless addition of new features and capabilities without requiring a complete overhaul of the existing system.

Mitel Speech Server also provides advanced call routing capabilities, utilizing speech recognition to direct calls to the appropriate departments or personnel. This not only improves operational efficiency but also enhances customer satisfaction by minimizing wait times and ensuring that callers are connected to the right resources.

The platform incorporates sophisticated natural language processing capabilities, enabling it to understand context and nuances in speech. This leads to a more intuitive user experience, as customers can phrase their requests naturally without needing to conform to rigid command structures.

In terms of architecture, Mitel Speech Server operates on a standards-based platform, which means it can work with various applications and hardware setups. This flexibility allows businesses to customize their solutions to meet specific requirements, whether it’s for customer service, order processing, or technical support.

In summary, Mitel Speech Server combines cutting-edge speech recognition technology, multilingual support, and advanced integration capabilities to empower organizations. Its scalability, robust routing features, and natural language processing make it an invaluable tool for enhancing communication efficiency and improving customer relations.
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