Mitel Speech Server manual Benefits of the System

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Mitel Networks Speech Server

Benefits of the System

You can

•Place calls to any number in the Company Directory with a name, extension, or department name, 24 hours a day from any phone.

•Place calls by name to your frequently-called numbers in your Personal Directory.

•Access the system from your home or cellular phone and use voice commands to place calls to numbers that are programmed in your Personal or Company Directory.

•With the Mobility/Forwarding option, forward your incoming calls to another number, for example, your home number, or cellular phone number.

•Listen to all of your messages from one inbox (Microsoft Exchange).

•Use your phone to listen to your e-mails. The Unified Messaging software is synchronized with the contact list in Microsoft Exchange and uses Text-to-Speech (TTS) to play your e-mail messages over the phone. You can reply with a voice message that will be sent as an e-mail attachment, or you can instruct the system to call the sender. The e-mail address of the sender is not required in the Personal or Company Directory, but the phone number must be listed in one of the directories.

•Use your phone to check for messages from a particular person. You can then reply to or forward the message to a name listed in your Personal Directory or the Company Directory.

•Use your pager or e-mail enabled device to be notified when a message arrives.

•Use the traditional touchtone phone commands to manage and access your messages.

•Use your Personal Web Page to set your messaging preferences and notification settings.

Optional features let you

•Send out meeting requests. Simply give the auto-attendant the list of names, the date, the start and end time, and record a message that will be e-mailed to your attendees.

•Create and manage your appointments in Calendar (Microsoft Exchange).

•Create and manage your tasks in Tasks (Microsoft Exchange).

•Search for and find faxes in your Inbox.

•Forward an e-mail or a fax to a fax machine for printing.

•Play customized VoiceXML scripts with the Enterprise Voice Portal option. These scripts are developed through Mitel Professional Services or through qualified dealers.

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Contents Attendant / Unified Messaging User Guide Page Table of Contents Getting Started Using Speech CommandsIii Using Outlook Web Access Using Touchtone CommandsUsing Your PC for Voice Messages Mitel Networks Speech ServerPurpose of this Guide About Mitel Networks Speech ServerBenefits of the System List of Features Enrolling on the System To enrollTo log in from an extension with automatic login LoggingTo record your primary greeting Recording Your Primary GreetingChanging Your Name Recording To change the recording of your nameSetting Your Personal Preferences To view your profile settings Accessing your Personal WebTo access your Personal Web FeaturesCall Restrictions Changing Your PIN Programming Your NumbersSetting Your Forwarding Options Manual LoginTo set your call forwarding Setting your Personal Operator Setting the Prompt LanguageSelect the Enable Personal Operator check box Setting the Messaging Options Setting the Notification SettingsCreating Your Personal Directory Setting Personal Preferences with the PhoneTo access user options About Your Personal DirectoryManaging Your Contact List Creating and Modifying ContactsTo create and modify a contact for your Personal Directory Recording Contact Names Testing Contact Names To test your personal contact entriesExpert Mode Barge-inSpeaking Tips Universal Voice Commands Navigating through the Applications Managing Calls Placing a CallMitel Networks Speech Server Conditions Mitel Networks Speech Server To place a call To call John Smiths SayTo transfer a call using Speech Server Canceling a CallTo cancel a call Transferring a CallTo disable call forwarding To query your call forwarding settingChanging the Language Checking a Phone NumberCalling the Operator To call the operatorManaging Messages Playing MessagesTo listen to your e-mail and voice messages Replying to Messages To reply to a messageForwarding a Message to a Fax Machine Forwarding MessagesForwarding a Message to Another Person To forward an e-mail, voice mail, or fax to a contact nameDelivering Messages Making and Delivering a MessageTo modify the recipient list before delivering a message Forwarding a Fax Managing FaxesPlaying a Fax Printing a FaxCreating Appointments To change your default fax machine settingManaging Appointments To create an appointmentTo change an appointment Changing AppointmentsDeleting Appointments To delete an appointmentManaging Meeting Requests Creating Meeting RequestsTo create a meeting request Canceling Meetings Changing the Date/TimeChanging the Attendees Accepting Meeting Requests Receiving Meeting RequestsDeclining Meeting Requests To decline a meeting requestChecking Availability Checking Your CalendarChecking Events To check for scheduled eventsChecking Tasks Managing TasksCreating Tasks To create a taskChanging Tasks Deleting TasksTo change the date or description of a task Placing Calls Switching to TouchtoneTo give messaging commands with touchtone dialing To place a call with touchtone dialingTo play your messages Playing MessagesMaking and Sending Messages To make and send a messagePress Setting Address OptionsSetting User Options To program user optionsSetting Greeting Options To program greeting optionsInstalling the Multimedia Outlook Plug-in To install the Multimedia Outlook Plug-inMitel Networks Speech Server Changing Your Voice Message Playback Voice Message Buttons Function ButtonPlaying Voice Messages Using Your PC Speakers as a Playback Device To play a voice message with Auto-play When PreviewingTo play a voice message with Auto-play When Opening Using Your Telephone as a Playback Device Replying with Voice Forwarding with Voice Creating Voice MessagesTo create a voice message Using Outlook Web Access Mitel Networks Speech Server

Speech Server specifications

Mitel Speech Server is a powerful platform designed to enhance business communications by providing advanced speech recognition capabilities. This technology is geared towards improving customer interactions and streamlining operations across various industries. With its robust feature set, Mitel Speech Server enables organizations to create efficient and user-friendly voice applications.

One of the key features of Mitel Speech Server is its high-performance speech recognition engine. This engine is capable of accurately interpreting natural language, allowing users to interact with systems using their voice. This functionality is especially beneficial in environments where hands-free operation is necessary or when dealing with high-volume customer interactions.

The platform supports a wide range of languages and dialects, making it suitable for global businesses. Its multilingual capabilities facilitate better communication with diverse customer bases and enhance user experience. Additionally, Mitel Speech Server can be easily integrated with existing telephony systems, ensuring that organizations can leverage their current infrastructure while enhancing it with speech technology.

Another significant characteristic of the Mitel Speech Server is its scalability. Businesses can start with a basic implementation and gradually expand their use of voice applications as their needs grow. The architecture allows for the seamless addition of new features and capabilities without requiring a complete overhaul of the existing system.

Mitel Speech Server also provides advanced call routing capabilities, utilizing speech recognition to direct calls to the appropriate departments or personnel. This not only improves operational efficiency but also enhances customer satisfaction by minimizing wait times and ensuring that callers are connected to the right resources.

The platform incorporates sophisticated natural language processing capabilities, enabling it to understand context and nuances in speech. This leads to a more intuitive user experience, as customers can phrase their requests naturally without needing to conform to rigid command structures.

In terms of architecture, Mitel Speech Server operates on a standards-based platform, which means it can work with various applications and hardware setups. This flexibility allows businesses to customize their solutions to meet specific requirements, whether it’s for customer service, order processing, or technical support.

In summary, Mitel Speech Server combines cutting-edge speech recognition technology, multilingual support, and advanced integration capabilities to empower organizations. Its scalability, robust routing features, and natural language processing make it an invaluable tool for enhancing communication efficiency and improving customer relations.
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