Mitel Speech Server manual To disable call forwarding, To query your call forwarding setting

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Mitel Networks Speech Server

You can also set the time at which you want the call forwarding to expire. After the call forwarding expires, the system directs calls that are made to your name back to your office number.

Note: If your phone is on a PBX other than the 3300 ICP, the calls that are redirected are only the calls that go through the Speech Server. People calling your phone number directly will not be rerouted. If your phone is on a 3300 ICP system integrated with the Speech Server system, the administrator can configure your phone to have all of the calls to your number be redirected to your Reach Me (call forwarding) number.

Note: The ability to program call forwarding over the phone is available in French, U.K. English, and N.A.English.

To forward calls to your home, cellular phone, fax machine, pager, voice mail, or to a temporary number

1.Dial the Speech Server extension number. Login if necessary.

2.Say "Call forwarding".

3.Say "Forward Calls".

4.Say "Home," Cell," "Pager," "Fax," "Voice Mail", or say the phone number, one digit at a time (include the international or area code if required). The personalized numbers (except the voice mail number for Unified Messaging users) must be programmed in your Personal Directory in order for the system to respond to your request.

Tip: If Speech Server recognizes the phone number that you are calling from, the system will provide you with the choice of saying "Use this number."

5.When the Attendant asks you if you want to set an expiration date, say "Yes" or "No." If you said "Yes," say the date and time when prompted, for example, "March 10th," and "10:30 a.m." Midnight is recognized as "zero hours", that is, "0:00." If you said "No" to the expiration date, expect the system to forward all of your calls to your requested destination.

6.After the Attendant confirms the date and time, say "Yes" to return to the main menu.

To disable call forwarding

1.Dial the Speech Server extension number. Login if necessary.

2.Say "Call forwarding." The Attendant states your current call forwarding settings.

3.Say "Disable call forwarding."

To query your call forwarding setting

1.Dial the Speech Server extension number. Login if necessary.

2.Say "Call forwarding." The Attendant states your current call forwarding number and the expiration time.

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Contents Attendant / Unified Messaging User Guide Page Using Speech Commands Table of Contents Getting StartedIii Using Touchtone Commands Using Your PC for Voice MessagesUsing Outlook Web Access Mitel Networks Speech ServerPurpose of this Guide About Mitel Networks Speech ServerBenefits of the System List of Features Enrolling on the System To enrollTo log in from an extension with automatic login LoggingRecording Your Primary Greeting Changing Your Name RecordingTo record your primary greeting To change the recording of your nameSetting Your Personal Preferences Accessing your Personal Web To access your Personal WebTo view your profile settings FeaturesCall Restrictions Changing Your PIN Programming Your NumbersManual Login Setting Your Forwarding OptionsTo set your call forwarding Setting the Prompt Language Setting your Personal OperatorSelect the Enable Personal Operator check box Setting the Messaging Options Setting the Notification SettingsSetting Personal Preferences with the Phone To access user optionsCreating Your Personal Directory About Your Personal DirectoryCreating and Modifying Contacts Managing Your Contact ListTo create and modify a contact for your Personal Directory Recording Contact Names Testing Contact Names To test your personal contact entriesBarge-in Expert ModeSpeaking Tips Universal Voice Commands Navigating through the Applications Managing Calls Placing a CallMitel Networks Speech Server Conditions Mitel Networks Speech Server To place a call To call John Smiths SayCanceling a Call To cancel a callTo transfer a call using Speech Server Transferring a CallTo disable call forwarding To query your call forwarding settingChecking a Phone Number Calling the OperatorChanging the Language To call the operatorManaging Messages Playing MessagesTo listen to your e-mail and voice messages Replying to Messages To reply to a messageForwarding Messages Forwarding a Message to Another PersonForwarding a Message to a Fax Machine To forward an e-mail, voice mail, or fax to a contact nameMaking and Delivering a Message Delivering MessagesTo modify the recipient list before delivering a message Managing Faxes Playing a FaxForwarding a Fax Printing a FaxTo change your default fax machine setting Managing AppointmentsCreating Appointments To create an appointmentChanging Appointments Deleting AppointmentsTo change an appointment To delete an appointmentCreating Meeting Requests Managing Meeting RequestsTo create a meeting request Changing the Date/Time Canceling MeetingsChanging the Attendees Receiving Meeting Requests Declining Meeting RequestsAccepting Meeting Requests To decline a meeting requestChecking Your Calendar Checking EventsChecking Availability To check for scheduled eventsManaging Tasks Creating TasksChecking Tasks To create a taskDeleting Tasks Changing TasksTo change the date or description of a task Switching to Touchtone To give messaging commands with touchtone dialingPlacing Calls To place a call with touchtone dialingPlaying Messages Making and Sending MessagesTo play your messages To make and send a messageSetting Address Options Setting User OptionsPress To program user optionsSetting Greeting Options To program greeting optionsInstalling the Multimedia Outlook Plug-in To install the Multimedia Outlook Plug-inMitel Networks Speech Server Changing Your Voice Message Playback Voice Message Buttons Function ButtonPlaying Voice Messages To play a voice message with Auto-play When Previewing Using Your PC Speakers as a Playback DeviceTo play a voice message with Auto-play When Opening Using Your Telephone as a Playback Device Replying with Voice Creating Voice Messages Forwarding with VoiceTo create a voice message Using Outlook Web Access Mitel Networks Speech Server

Speech Server specifications

Mitel Speech Server is a powerful platform designed to enhance business communications by providing advanced speech recognition capabilities. This technology is geared towards improving customer interactions and streamlining operations across various industries. With its robust feature set, Mitel Speech Server enables organizations to create efficient and user-friendly voice applications.

One of the key features of Mitel Speech Server is its high-performance speech recognition engine. This engine is capable of accurately interpreting natural language, allowing users to interact with systems using their voice. This functionality is especially beneficial in environments where hands-free operation is necessary or when dealing with high-volume customer interactions.

The platform supports a wide range of languages and dialects, making it suitable for global businesses. Its multilingual capabilities facilitate better communication with diverse customer bases and enhance user experience. Additionally, Mitel Speech Server can be easily integrated with existing telephony systems, ensuring that organizations can leverage their current infrastructure while enhancing it with speech technology.

Another significant characteristic of the Mitel Speech Server is its scalability. Businesses can start with a basic implementation and gradually expand their use of voice applications as their needs grow. The architecture allows for the seamless addition of new features and capabilities without requiring a complete overhaul of the existing system.

Mitel Speech Server also provides advanced call routing capabilities, utilizing speech recognition to direct calls to the appropriate departments or personnel. This not only improves operational efficiency but also enhances customer satisfaction by minimizing wait times and ensuring that callers are connected to the right resources.

The platform incorporates sophisticated natural language processing capabilities, enabling it to understand context and nuances in speech. This leads to a more intuitive user experience, as customers can phrase their requests naturally without needing to conform to rigid command structures.

In terms of architecture, Mitel Speech Server operates on a standards-based platform, which means it can work with various applications and hardware setups. This flexibility allows businesses to customize their solutions to meet specific requirements, whether it’s for customer service, order processing, or technical support.

In summary, Mitel Speech Server combines cutting-edge speech recognition technology, multilingual support, and advanced integration capabilities to empower organizations. Its scalability, robust routing features, and natural language processing make it an invaluable tool for enhancing communication efficiency and improving customer relations.
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