AT&T 2.1.1 manual Materials Required for Restoring Files

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Recovering from System Failures

Materials Required for Restoring Files

You will need the following materials to recover the administrative and voice files after a hard disk crash or data corruption.

System administrative files backup disks

Voice files backup disks or cartridge tapes

Restoring Files

If the hard disk crashes or your disk data becomes corrupted, you must restore all or part of your system. YOU can restore only what you have previously backed up. It is therefore wise to back up the administrative and voice files according to the instructions given in the section Backing Up and Restoring Files in the AT&T AUDIX™ Voice Power System Manager's Guide.

If you are recovering from a hard disk failure or data corruption, follow these steps:

1.Reinstall the UNIX operating system and all software application files as described in Chapter 3, Software Installation.

2.The voice system starts automatically when the system is rebooted.

3.Restore all AUDIX Voice Power files containing administrative information using the Restoring Administrative Files procedure later in this chapter.

4.Restore all talk files and phrases using the Restoring Speech Files procedure later in this chapter.

6-4

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Contents 585-310-108 Issue 1, December Audix Voice PowerFCC Warning Statement Contents 6386E/33 WGS Configuration Testing and Troubleshooting Software InstallationIndex Upgrade ProceduresRecovering from System Failures Installing a Second Hard DiskRemoving SIMMs from the Memory Expansion Board Securing the BoardPrinter Operation Panel Purpose and Scope About This GuideAssistance Intended AudienceShown in this style of type Conventions Used in This GuideInformation Conventions Related Documents Document NoDocument No -200-1 Preassembled Systems IntroductionSelecting a Site Physical RequirementsDescriptionCheck Materials ChecklistDescriptionCheck Remote Terminal Package T E System DiagramSystem Diagram Hardware Overview Hardware InstallationHardware Installation General Installation Instructions Opening and Closing the Case 6386 WGS Main Cover-Securing Screws Opening the 6386 WGSOpening the 6386E WGS 6386E WGS Removing Top Cover E WGS Access Cover Removal SX WGS Main Cover-Securing Screws Opening the 6386/SX WGS25 WGS Main Cover-Securing Screws Opening the 6386/25 WGSOpening the 6386E/33 WGS E/33 WGS Removing Outside Cover E/33 WGS Access Cover Removal General Instructions For Installing Circuit Boards Removing the Slot Cover Inserting a Circuit Board into an Expansion Slot 10. Securing the Board Installing Additional Memory in the 6386 and 6386E WGS Installing Additional MemoryT E 12. Removing SIMMs from the Memory Expansion Board Hardware Installation 13. Installing SIMMs on the Memory Expansion Board 14. Switch L07LL-1 through L07LL-8 Hardware Installation 16. Location of Memory Simm Sockets on the 6386/SX WGS Sockets Expansion Slots Sockets 19. Location of Memory Simm Sockets on the 6386E/33 WGS 20. Inserting the SIMMs into Sockets Total onboard RAM 8MB Setting Motherboard Jumpers on the 6386/25 and 6386E/33 WGSHardware Installation Hardware Installation 23. Location of Motherboard Jumpers on the 6386E/33 WGS Onboard RAM Configuration Jumpers On the 6386/25 WGS VersionOn the 6386E/33 WGS Replacing Disk Drive Cables Serial Port Configuration JumpersVDC600Board Configuration and Installation 24. VDC600 Switch and Jumper Locations and Settings IVP4 Board Configuration and Installation 26. Factory Switch Configurations Configuration of New BoardsConfiguration of Previously Installed Boards 27. Settings for SW1.1 Setting Switch SW1.128. Settings for SW12.1 Determining the Board Configuration by Testing If the numbers do not agree, proceed to Step Hardware Installation Hardware Installation Voice System Administration window appears Configuration Management window appearsRenumbering Voice Channels Move the cursor to Renumber Voice Channels 29. Location of Jumpers on DCP Board DCP Board Configuration and InstallationConnecting Peripherals and Cables 30 WGS System Module Back Panel 31 E WGS System Module Back Panel 32 /SX WGS System Module Back Panel 34 E/33 WGS System Module Back Panel Hard disk Configuration the Setup UtilityRunning Setup from a Floppy Disk You may find it necessary to modify the Extended For the 6386/SX, 6386/25, and 6386E/33 WGS, if you are Connecting the IVP Voice Lines Connecting Voice and Data Lines35. IVP4 Board with 884A Adapter for RJ11C Connecting the DCP Data Line Setting Up a Report PrinterHardware Installation Printer to store the selected value for Will be in Function Mode with functionWhen pressed in Menu Mode, causes Selected. Also pressing WhenSetting the Control Values Connecting the Printer Follow the directions on the screen to run the diagnostics DiagnosticsInstalling a Remote-Access Modem Software Installation T E Pre-Installation ConsiderationsVerifying Hard Disk Size Installing the Unix Operating System To install the Unix operating system, follow these stepsWait for the following prompt to display Create a partition ====== =========Type Y and press Enter Partition menu displays again Type 100 and press Enter Following message displaysAt the end of the analysis, the following displays System displays the following messageType y and press Enter System displays the following Type y and press Enter System displaysT E Disk Size Cylinders File Area Written down in the procedure Verifying Hard Disk Size System calculates the value for /usr2 Enter number of cylindersFloppy Diskette System will be rebuilt Only Software Installation Verifying Unix System InstallationCreating a Login for Voice Administration Installing Audix Voice PowerT E Please indicate the installation medium you intend to use PressEnter to return to the # prompt Installing Integrated Voice Power System SoftwareT E Press 1 and Enter to enable the parallel port Monitor Type System displays Interrupts System displaysEnter the appropriate answer and press Enter Memory Configuration Speech System displays Software Installation Installing Audix Voice Power Application Software T E Please indicate the installation. medium you intend to use Type audix and press Enter. You are asked to confirm Installing the Switch Integration Software Page Installing Cartridge Tape Utility Software System displays a list of interrupts. Then it displays Press F2 CHOICES. Continue pressing Installing Software for Remote AccessT E Enter a filename, ‘all’, ‘done’, or ‘files’ Verifying Software Components System Administration menu is displayed Printer Software SetupSoftware Installation Completing Installation Acceptance TestingPress F3 Save T E DCP Conflict Testing the IVP4 Switch SettingsPeripheral Setup menu appears Enable/Disable Second Serial Port menu appearsTroubleshooting is limited to two areas Configuration Testing TroubleshootingHardware Verification Power-On Self TestCause of Failure Motherboard problemBad controller Motherboard problem Screen ItemHard Disk Failure Data Corruption Motherboard FailureGeneral Diagnostics Voice System Administration menu is displayed IVP4 Board DiagnosticsPress F3 Save to begin execution Application Operation ProblemsMessage Waiting Lamp will not turn on or off User ResponseTrouble Indication Unable to login to the Voice Mail Service User Response Outcalls not being made reliablyStop and restart the voice system Trouble IndicationUpgrade Procedures Upgrading from Release 1.1 to Release Upgrade ProceduresT E Upgrade Procedures Face Face Help Fmli Type y or n as appropriate Type y and press Enter Following messages appear Type y and press Enter Following message appearsUpgrade Procedures You will now see a series of .‘ s Upgrade Procedures Upgrading from Release 2.0 to Upgrade ProceduresTalkfile 46 phrase all t a l k f i l e 4 7 p h r a s e a l l Upgrade Procedures Upgrade Procedures Do you wish to continue removal Audix Voice Power? Upgrade Procedures T E Upgrade Procedures Parallel Ports System displays Monitor Type System displays Enter the appropriate answer Unix Kernel has been rebuilt Adds the following messagePlease indicate the installation medium you intend to use T E Upgrade Procedures Scrpwdb T E Upgrade Procedures Upgrade Procedures Backing Up Administrative Files At the Personal Backup menu, move the cursor to Selective Backing Up Speech Files Restart the procedure Backing Up Speech Files Formatting a Floppy Disk Upgrade Procedures Recovering from System Failures Recovering from Hard Disk Crash Recovering from Motherboard FailureRecovering from Data Corruption Confidence Test Restoring Files Materials Required for Restoring FilesRestoring Administrative Files Restore in progress Restoring speech Restoring Speech FilesBe sure to return all channels to Inserv Introduction Installing a Second Hard DiskUsr/vmdb Usr/ocdb Installing the Second Hard DiskOperating System, in Chapter Appendix a Installing a Second Hard Disk DCP Board Conflict with serial port 2,3-45installation Modification software, installation BackupCartridge Tape Utility software, installing Creating, voice administration loginHardware Grounding procedureHumidity requirements Installation Files, restoringRemote-access, installing modem, 2-66Requirements Problems, application operation Recovery fromTouch-Tone, keys representation Unix operating system installation UpgradingVerifying
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