Lucent Technologies Transtalk 9000 manual 8Troubleshooting

Page 83

Voice Quality Problems (continued)

Symptom

Possible Causes

Possible Solutions

 

 

 

Voice quality for calls is

The handset antenna is

Fully extend the handset antenna.

lower than expected.

only partially extended.

 

 

 

 

 

There are environmental

Reinstall the radio module or

 

limitations.

carrier away from electrical

 

 

equipment and as high as

 

 

possible on the wall (but with

 

 

radio module antennas 6–12

 

 

inches (15.2–30.5 cm) from the

 

 

ceiling). See “General Position-

 

 

ing Rules” in Chapter 2 for more

 

 

information.

 

 

 

 

You are using different

See "TransTalk 9000 System" in

 

models of handsets and

Chapter 1.

 

the mix is incompatible

 

 

with the carrier.

 

 

 

 

Volume is too low at

Handset or radio

Place the handset in Wireless

any setting and there

module is not

Test Mode and determine signal

is noise on the line.

working properly.

strength and voice quality as

 

 

described in Chapter 2. Use the

 

 

Close-Up Test described in

 

 

"Performance/Range Test in

 

 

Wireless Test Mode" in Chapter 3.

 

 

 

 

The connection

Check the connection between

 

between the radio

the radio module and the commu-

 

module and the

nications system switch/control

 

communications

unit, as described in Chapter 2.

 

system switch/control

 

 

unit is incorrect.

 

 

 

 

 

Telephone line may

Report line trouble to your local

 

be producing noise.

phone company.

 

 

 

Your business has two

There was a recent

1. Unplug the carrier(s) power

or more wireless

occurrence of

cord(s) from the electrical

phones installed and

lightning, or a power

outlet.

all handsets seem to

failure.

2. Wait 10 seconds, then repower

have developed

 

 

the carrier(s) in order, from left

interference problems

 

 

to right.

at the same time.

 

 

 

 

 

 

5-8Troubleshooting

Image 83
Contents TransTalk Digital Wireless System Trademarks Contents Using the MDW 9030P Pocketphone Iii Maintaining the MDW 9030P PocketphonePage Introduction What Is a Wireless Phone?About TransTalk 9000 Products TransTalk 9000 System2Introduction Single Carrier InstallationPrivacy Information Where Can You Use Your Pocketphone?About the MDW 9030P Pocketphone 4Introduction Parts ListRubber Feet Additional Parts6Introduction Spare Battery and HeadsetInstalling the MDW 9030P Pocketphone Important Safety InstructionsCardiac Pacemakers 2Installing the MDW 9030P PocketphoneGuidelines for Safe and Efficient Operation Exposure to Radio Frequency EnergyBasic Safety Precautions for Installation and Use 4Installing the MDW 9030P Pocketphone Additional Safety Instructions for Installation PersonnelAC Outlet Check Radio Modules and Carriers 6Installing the MDW 9030P PocketphonePass Key Components8Installing the MDW 9030P Pocketphone General Positioning Rules Positioning a Radio Module or CarriersAdditional Rules for Installing a Single Radio Module Only 10Installing the MDW 9030P PocketphoneWireless Test Mode Display Number Signal Strength Is 12Installing the MDW 9030P PocketphoneInstalling a Single Radio Module 14Installing the MDW 9030P Pocketphone Setting the Power Level Desired Range Approximate 16Installing the MDW 9030P PocketphoneSetting the Control/Expansion DIP Switch 18Installing the MDW 9030P Pocketphone Installing a Single Carrier on a Shelf or DeskMusic OUT 20Installing the MDW 9030P PocketphoneInstalling a Single Carrier on a Wall 22Installing the MDW 9030P Pocketphone Book 24Installing the MDW 9030P Pocketphone Installing Multiple CarriersCarrier, doing so causes all handsets to work 26Installing the MDW 9030P Pocketphone Music If the carriers are plugged into Then 28Installing the MDW 9030P PocketphoneInstallation Self-Test Handset Inserting and Removing Handset’s Battery Pack30Installing the MDW 9030P Pocketphone MAPM2 Changing the Communications System SettingFilling Out the Handset Label 32Installing the MDW 9030P PocketphoneInstalling the Battery Charger Battery ChargerPositioning the Battery Charger 34Installing the MDW 9030P Pocketphone Removing a Battery Pack From the Spare Battery Compartment Inserting a Battery Pack into the Spare Battery CompartmentRemoving the Handset from the Handset Cradle Inserting the Handset into Battery Chargers Handset Cradle36Installing the MDW 9030P Pocketphone Using the MDW 9030P Pocketphone Using the MDW 9030P PocketphoneHandset Controls 2Using the MDW 9030P PocketphoneColumn and Select Buttons Handset Display 4Using the MDW 9030P PocketphoneDisplay Messages Line Status Indicators6Using the MDW 9030P Pocketphone Range IndicatorsLow Battery Indicator Carrying Your Pocketphone Volume ControlAntenna Changing the Handset SettingsChanging the Communications System Button Mapping Setting 8Using the MDW 9030P PocketphoneEnabling or Disabling Line Preselection Enabling or Disabling the Vibrator10Using the MDW 9030P Pocketphone Enabling or Disabling the Alerter Test Modes Using Local Test Mode12Using the MDW 9030P Pocketphone Using Wireless Test Mode Performance/Range Test in Wireless Test Mode 14Using the MDW 9030P PocketphoneAnswering a Call Waking Up the PhoneMaking a Call Preselecting a Line 16Using the MDW 9030P PocketphoneManually Selecting a Line or Programmed Button Answering Calls with a Headset Using a HeadsetUsing the Headset On/Off Button Placing Calls with a Headset 18Using the MDW 9030P PocketphoneBattery Charger Features Battery Charger20Using the MDW 9030P Pocketphone Extending Battery Life 22Using the MDW 9030P Pocketphone Maintaining the MDW 9030P Pocketphone Maintaining the MDW 9030P Pocketphone2Maintaining the MDW 9030P Pocketphone Swapping Extensions 4Maintaining the MDW 9030P Pocketphone ReplacingtheAntennaOrdering Replacement & Optional Parts Troubleshooting ProceduresInstallationProblems Power and Pass 2TroubleshootingPower and Pass LEDs on 4Troubleshooting Handset ProblemsHandset Problems 6Troubleshooting Battery ProblemsFor a multiple-carrier installation Voice Quality Problems8Troubleshooting PARTNER, Part 10Troubleshooting Range ProblemsRange Problems Placed on Hold 12TroubleshootingHandset LED on Battery Charger Problems14Troubleshooting Battery Charger Problems 16Troubleshooting MDW 9030P Pocketphone Compatibility MDW9030PPocketphoneCompatibility2MDW 9030P Pocketphone Compatibility Partner Systems Button Mapping for Partner Systems Communications System Compatibility4MDW 9030P Pocketphone Compatibility Setting the Line-Ringing OptionsMerlin Systems Recall Drop 6MDW 9030P Pocketphone CompatibilityDrop Button Mapping for Merlin 410 and Merlin 820 Systems8MDW 9030P Pocketphone Compatibility Setting the Line Ringing OptionsDefinity G1 R1V4 System 25, System 75, System Definity SystemsDrop 10MDW 9030P Pocketphone CompatibilityScroll Display 12MDW 9030P Pocketphone Compatibility Warranty and Repair Information A-1 Lucent Technologies Limited Warranty Limitation of LiabilityLimitation of Liability In-Warranty Repairs2Warranty and Repair Information Repair InformationWarranty and Repair Information A-3 Post-WarrantyRepairsRegulatory Information B-1 FCC Part 15 RulesIC RSS-210 Compliance Hearing Aid CompatibilitySpecifications C-1 SpecificationsPower 2SpecificationsIndex IN-1 IndexIN-2 Index No Link Index IN-3IN-4 Index Battery Charger Wall-Mounting Template Lucent Technologies Comcode Issue March