Motorola I580 Ordering Replacement Parts and Kits, Customer Service, Domestic Orders

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ORDERING REPLACEMENT PARTS AND KITS: Customer Service

APPENDIX A

ORDERING REPLACEMENT PARTS AND KITS

Parts should be replaced with identical replacement parts. Replacement parts and kits for

i580 units can be ordered directly from the Motorola Accessories and Aftermarket Division (AAD) at 1-800-422-4210 and listen to the prompts; or FAX 800-622-6210.

A.1 Customer Service

For warranty and customer service assistance, call:

1-800-453-0920

U.S./Canada

1-954-723-3000

FAX

1-954-723-4910

International (outside U.S./Canada)

A.2 Replacement Parts

When ordering replacement and accessory parts, the complete part number should be included. If the correct part number cannot be located, call Motorola Parts Identification at 1-800-422-4210.

A.3 Domestic Orders

Send written orders for replacement parts, test equipment, or manuals to:

Motorola, Inc.

Accessories and Aftermarket Division

Attn: Order Processing

1313 E. Algonquin Road

Schaumburg, IL 60196

Call, fax, or telex orders to:

1-800-422-4210

1-847-538-8198 FAX

280127 TELEX

A.4 International Orders

For international orders:

Motorola, Inc.

Accessories and Aftermarket Division

Attn: International Order Processing

1313 E. Algonquin Road

Schaumburg, IL 60196

68P80401P05

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Contents IDEN Digital Multi-Service, Data-Capable Portable I580 Manual Revisions Safety and General Information Electro Magnetic Interference Compatibility Medical DevicesAccessory Safety Information Cleaning and Drying ConsiderationsSafety and General Information Model Information Model Numbering SystemModel Specifications General Receiver TransmitterContents Chapter Basic Level Test Modes and Procedures Chapter Field Level Test Modes and Procedures Appendix a Ordering Replacement Parts and Kits Who Should Use This Manual PrefaceHow This Manual Is Organized Conventions Used in This Manual Related PublicationsOverview IDEN Digital Modulation TechnologySpectrum of iDEN Quad 16QAM IDEN Voice Compression Technology RF Transmission BurstsCalling Area Coverage Global Positioning System GPS Section Bluetooth Wireless SystemMOTOtalk Removing and Inserting a SIM Card SIM CardsTo remove a SIM card Figure Removing a SIM Card To insert a SIM card FigureFEATURES, ICONS, and Indicators I580 FeaturesDisplay Icons Main Menu IconsStatus Icons Power-Up Sequence DISPLAYS, MESSAGES, and AlertsPower-Down Sequence Self-Test ErrorsSelf-Test Reset Errors MessagesService Messages Service MessagesAlert Tones Alert TonesAlert Tones Alert Tones Vibrator Settings Using the Optional Vibrate FunctionTo set unit to vibrate for all calls From the main menu, select Settings 2-Way Radio Alert Type Preparing for Basic Level Testing Reference AccessoriesTest Equipment Reference UnitReset Condition Basic Level Checks and Self TestsCustomer Care Test ConditionsBasic-Level Test Checklist Preventive MaintenanceBasic-Level Test Checklist To clean the unit takes approximately 3 minutesMechanical and Electrical Checks SIM Card Swap TestShock and Pressure test time is approximately 3 minutes SIM Card Swap test time is approximately 5 minutesAccessory Swap Test Accessory Swap test time is approximately 5 minutesLockup Test Lockup Test time is approximately 6 minutesBattery Connections Test Testing the GPS ReceiverBattery Connections test time is approximately 5 minutes To test the GPS ReceiverVoltage Recognition Test Self-Test ProceduresVoltage Recognition test time is approximately 4 minutes Passcode Test Programming Menu Settings CheckPasscode test time is approximately 5 minutes From the main menu, select Settings Display/Info Contrast Phone Calls FeaturesWay Radio Options Security Features Volume FeaturesPersonalize From the main menu, select Settings Security GPS PIN Advanced Features Call Performance TestCall Performance test time is approximately 7 minutes Basic Level Test Modes and Procedures Entering Debug ModeTo enter Debug/Trace Mode Test ModesTrace Mode Display Screens Display ScreensGPS Test Mode Test Procedures Entering Test ModeTo enter Test Mode Audio Loopback TestESN and Imei Matching Test Debug CheckAudio Loopback test time is approximately 3 minutes ESN/IMEI Matching test time is approximately 6 minutesTo monitor the data in the unit 68P80401P05 Technician Test Procedures Connecting the Unit to the RSS Workstation Programming the i580 UnitTo access the codeplug Help topic in Windows Codeplug TroubleshootingCodeplug Help Preparing for Field Level Testing Preparing Equipment for TestingUsing RSS Connecting an iDEN Unit to the R-2660Typical R-2660 Setup To connect the unit to the R-2660Operating the R-2660 To enter Initial Registration modeRF Zone Fields and Values Assembly/Disassembly Procedures Disassembly Sequence FlowchartDisassembling and Reassembling the Unit Install Remove Battery CoverRemove Remove Battery Remove SIM Card Remove AntennaPreparing for Field Level Testing Remove Antenna Remove Back Housing Remove Main Board, Keypad Remove Flip Assembly Procedure to remove flip assemblyPreparing for Field Level Testing Remove Flip Assembly Install Flip Assembly Procedure to install flip assemblyPreparing for Field Level Testing Install Flip Assembly Exploded View and Parts List I580 Component Parts ListI580 Exploded View Field Level Test Modes and Procedures Field-Level Test Checklist Required Test EquipmentField-Level Test Checklist Done Technical Tests Pass FailSee the Strong Signal Environment section Registration/Call TestSignal Quality Error SQE Test R-2660TX Power Test See Entering Test Mode Press Menu, EditBit Error Rate BER Test PassPower-Up Test Keypad Test Audio Test Use this test to check the audio portion of the unitReset Test ResetReset Log Test To perform the reset log testModel Assembly MA Test Mode Test GPS Global Positioning System Receiver Test Use this test on a unit to check its GPS functionalityYes Bluetooth Test This Page intentionally left blank Mechanical Parts Rework and Repair Recommended EquipmentRecommended Supplies Recommended ToolsRework/Repair Requirements Board Preparation Components IdentificationMechanical Parts Rework Procedure Removal ProcedureLand Preparation Procedure Installation Procedure6 J401 30 Pin Board-to-Flex Connector 4 J600 RF Connector5 J752 Audio Jack 8 M002 Simm Connector 7 J400 80 Pin Board-to Flex Connector9 M105 Battery Contact 10 M2 2 Pin-Contact SW-all Key/Switch11 J753 Microphone Socket 13 D401 through D412 LED Ordering Replacement Parts and Kits Customer ServiceReplacement Parts Domestic OrdersReplacement Kits Table A-1Mid Rate Travel Chargers Bluetooth Accessories NNTN2344 NA Recommended Test Equipment and Tools Recommended Programming EquipmentTable A-2. Recommended Test Equipment and Tools Table A-3. Recommended Programming EquipmentTable A-4. Recommended Software TTY@68P80401P05@
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