Motorola I580 service manual Service Messages

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DISPLAYS, MESSAGES, AND ALERTS: Messages

3.3.3Service Messages

Service messages indicate the probable cause of a problem. The following table lists the messages, their probable causes, and recommended corrective actions.

Table 3-3. Service Messages

Message

Cause

Action

 

 

 

Charger Attached

While Power Down

 

 

 

 

Device Attached

17-Pin connector plugged in while

 

 

powered up.

 

 

 

 

Device Detached

17-Pin connector removed while

 

 

powered up.

 

 

 

 

Device Not Compatible

Incompatible with unit’s hardware

Acquire compatible software or hardware

 

 

 

Error

Unidentified error

Report problem to your service provider

 

 

 

Invalid Number

Invalid number entered or invalid

Re-enter number or report problem to service

 

voice-mail access number

provider

 

received

 

 

 

 

Low Battery Unable to

Battery level is too low to obtain

Charge or replace battery

Locate Sats

fix but is able to perform dispatch

 

 

or interconnect communication

 

 

 

 

No Entry

No numbers in phone list

Add phone numbers to list

 

 

 

No Service

Phone unable to register

Report problem to service provider

 

 

 

Number Not In Service

Invalid target ID

Re-enter ID or try a different ID

 

 

 

Please Try Again

1. Loss of service or system failure

1. Ask provider how long problem will continue

 

2. Network problem

2. Report problem to service provider

 

 

 

Service Conflict

Current service conflicts with

Deactivate previous service and try current service

 

previously activated service

again

 

 

 

Service Not Available

Not currently available on system

Ask provider when service will be available

 

 

 

Service Restricted

Service not subscribed to

Ask provider when service will be available

 

 

 

System Busy, Try Later

System is currently busy

Try call again later

 

 

 

Target Busy in Private

Target unit in a Private Call or Call

Try call again later

 

Alert

 

 

 

 

Target Not Authorized

Target unit not authorized to

Do not call unauthorized unit

 

receive call

 

 

 

 

68P80401P05

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Contents IDEN Digital Multi-Service, Data-Capable Portable I580 Manual Revisions Safety and General Information Electro Magnetic Interference Compatibility Medical DevicesAccessory Safety Information Cleaning and Drying ConsiderationsSafety and General Information Model Information Model Numbering SystemModel Specifications General Receiver TransmitterContents Chapter Basic Level Test Modes and Procedures Chapter Field Level Test Modes and Procedures Appendix a Ordering Replacement Parts and Kits Who Should Use This Manual PrefaceHow This Manual Is Organized Conventions Used in This Manual Related PublicationsOverview IDEN Digital Modulation TechnologySpectrum of iDEN Quad 16QAM IDEN Voice Compression Technology RF Transmission BurstsCalling Area Coverage Global Positioning System GPS Section Bluetooth Wireless SystemMOTOtalk Removing and Inserting a SIM Card SIM CardsTo remove a SIM card Figure Removing a SIM Card To insert a SIM card FigureFEATURES, ICONS, and Indicators I580 FeaturesDisplay Icons Main Menu IconsStatus Icons Power-Up Sequence DISPLAYS, MESSAGES, and AlertsPower-Down Sequence Self-Test ErrorsSelf-Test Reset Errors MessagesService Messages Service MessagesAlert Tones Alert TonesAlert Tones Alert Tones Vibrator Settings Using the Optional Vibrate FunctionTo set unit to vibrate for all calls From the main menu, select Settings 2-Way Radio Alert Type Preparing for Basic Level Testing Reference AccessoriesTest Equipment Reference UnitReset Condition Basic Level Checks and Self TestsCustomer Care Test ConditionsBasic-Level Test Checklist Preventive MaintenanceBasic-Level Test Checklist To clean the unit takes approximately 3 minutesMechanical and Electrical Checks SIM Card Swap TestShock and Pressure test time is approximately 3 minutes SIM Card Swap test time is approximately 5 minutesAccessory Swap Test Accessory Swap test time is approximately 5 minutesLockup Test Lockup Test time is approximately 6 minutesBattery Connections Test Testing the GPS ReceiverBattery Connections test time is approximately 5 minutes To test the GPS ReceiverVoltage Recognition Test Self-Test ProceduresVoltage Recognition test time is approximately 4 minutes Passcode Test Programming Menu Settings CheckPasscode test time is approximately 5 minutes From the main menu, select Settings Display/Info Contrast Phone Calls FeaturesWay Radio Options Security Features Volume FeaturesPersonalize From the main menu, select Settings Security GPS PIN Advanced Features Call Performance TestCall Performance test time is approximately 7 minutes Basic Level Test Modes and Procedures Entering Debug ModeTo enter Debug/Trace Mode Test ModesTrace Mode Display Screens Display ScreensGPS Test Mode Test Procedures Entering Test ModeTo enter Test Mode Audio Loopback TestESN and Imei Matching Test Debug CheckAudio Loopback test time is approximately 3 minutes ESN/IMEI Matching test time is approximately 6 minutesTo monitor the data in the unit 68P80401P05 Technician Test Procedures Connecting the Unit to the RSS Workstation Programming the i580 UnitTo access the codeplug Help topic in Windows Codeplug TroubleshootingCodeplug Help Preparing for Field Level Testing Preparing Equipment for TestingUsing RSS Connecting an iDEN Unit to the R-2660Typical R-2660 Setup To connect the unit to the R-2660Operating the R-2660 To enter Initial Registration modeRF Zone Fields and Values Assembly/Disassembly Procedures Disassembly Sequence FlowchartDisassembling and Reassembling the Unit Install Remove Battery CoverRemove Remove Battery Remove SIM Card Remove AntennaPreparing for Field Level Testing Remove Antenna Remove Back Housing Remove Main Board, Keypad Remove Flip Assembly Procedure to remove flip assemblyPreparing for Field Level Testing Remove Flip Assembly Install Flip Assembly Procedure to install flip assemblyPreparing for Field Level Testing Install Flip Assembly Exploded View and Parts List I580 Component Parts ListI580 Exploded View Field Level Test Modes and Procedures Field-Level Test Checklist Required Test EquipmentField-Level Test Checklist Done Technical Tests Pass FailSee the Strong Signal Environment section Registration/Call TestSignal Quality Error SQE Test R-2660TX Power Test See Entering Test Mode Press Menu, EditBit Error Rate BER Test PassPower-Up Test Keypad Test Audio Test Use this test to check the audio portion of the unitReset Test ResetReset Log Test To perform the reset log testModel Assembly MA Test Mode Test GPS Global Positioning System Receiver Test Use this test on a unit to check its GPS functionalityYes Bluetooth Test This Page intentionally left blank Mechanical Parts Rework and Repair Recommended EquipmentRecommended Supplies Recommended ToolsRework/Repair Requirements Board Preparation Components IdentificationMechanical Parts Rework Procedure Removal ProcedureLand Preparation Procedure Installation Procedure6 J401 30 Pin Board-to-Flex Connector 4 J600 RF Connector5 J752 Audio Jack 8 M002 Simm Connector 7 J400 80 Pin Board-to Flex Connector9 M105 Battery Contact 10 M2 2 Pin-Contact SW-all Key/Switch11 J753 Microphone Socket 13 D401 through D412 LED Ordering Replacement Parts and Kits Customer ServiceReplacement Parts Domestic OrdersReplacement Kits Table A-1Mid Rate Travel Chargers Bluetooth Accessories NNTN2344 NA Recommended Test Equipment and Tools Recommended Programming EquipmentTable A-2. Recommended Test Equipment and Tools Table A-3. Recommended Programming EquipmentTable A-4. Recommended Software TTY@68P80401P05@
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