Stains on load

■Did you add detergent to the dispenser?

For best results, add detergent to the detergent compartment. Do not add detergent to the washer drum.

■Did you use enough HE detergent?

Use enough detergent to remove soil and hold it in suspension. Use only HE detergent. Follow the manufacturer’s instructions to determine the amount of detergent to use.

■Is there above average iron (rust) in water? You may need to install an iron filter.

■Did you properly sort the load?

Sort dark clothes from whites and lights.

■Did you unload the washer promptly?

To avoid dye transfer, unload the washer as soon as it stops.

■Did you use a fabric softener dispensing ball? Dispensing balls will not operate correctly with this washer. Add liquid fabric softener to the fabric softener compartment.

■Did you use powdered detergent in a low-speed cycle? Consider using liquid detergent.

■Did you use Rapid Wash on a large load?

For best results, use Rapid Wash for small, lightly soiled loads.

Load is wrinkled

■Did you unload the washer promptly? Unload the washer as soon as it stops.

■Did you use the right cycle for the load being washed? Use the Delicate cycle or another cycle with a low spin speed to reduce wrinkling.

■Did you overload the washer?

The wash load must be balanced and not overloaded. Loads should tumble freely during washing.

Gray whites, dingy colors

■Did you properly sort the load?

Dye transfer can occur when mixing whites and colors in a load. Sort dark clothes from whites and lights.

■Was the wash temperature too low?

Use hot or warm washes if safe for the load. Make sure your hot water system is adequate to provide a hot water wash.

■Did you use enough detergent, or do you have hard water?

Use more detergent for washing heavy soils in cold or hard water.

Cycle too long

■Did you choose the Sanitary cycle?

The heater will be activated to provide maximum cleaning performance. Additional time will be added to the regular cycle to heat the water. This additional time will depend on the load size and the hot water inlet temperature.

■Is “SUD” shown in the display?

Excessive sudsing has been detected and a suds routine has been started to destroy excessive suds. This routine will add time to the original cycle.

■Did you wash a large load using the Quick Wash cycle? The Quick Wash Cycle is designed for smaller load sizes (2-3 items of lightly soiled garments). If larger loads are washed using this cycle, wash time will be increased.

■Did you wash a large load using a gentle cycle?

When using the Delicate, Handwash, Silk and Wool cycles you should use small loads. This ensures a gentle wash for your garments without increasing cycle times.

■Did the load cause imbalance?

When too much imbalance occurs, an imbalance routine will start to redistribute the load. During the imbalance routine, the time displayed may pause until this activity is complete, then resume with the remainder of the cycle.

Door locked at end of wash cycle

■Did all of the water drain out of the washer during the spin?

Select DRAIN/SPIN to remove any water remaining in the washer. The washer door will unlock at the end of the drain.