Avaya 518-456-804 manual Programming for Voice Messaging Systems

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Quick Reference Guide	3 Setting Up Your System

Programming for Voice Messaging Systems

PARTNER Messaging requires programming for both the communications system and PARTNER Messaging. Some features must first be programmed on the communications system. Then PARTNER Messaging programming is performed, followed by additional communications system programming. See the PARTNER Messaging Installation, Programming, and Troubleshooting Online Guide or the PARTNER Messaging System Manager’s Quick Reference for the programming required to use PARTNER Messaging with your PARTNER ACS.

To program any of the other three voice messaging systems, perform the following tasks. See the PARTNER Advanced Communications System Release

7.0Installation, Programming, and Use guide for the procedures to program these tasks.

•Assign the PARTNER MAIL VS extensions to Hunt Group 7 using Hunt Group Extensions (#505).

•Set the Transfer Return Extension (#306) for each of the messaging system extensions to extension 10 (or other extension of your choosing). This ensures that unanswered calls transferred by the messaging system to extensions that do not have VMS Coverage return to the extension you designate as the Transfer Return Extension.

•Program a VMS Cover button (Feature 15) on phones to allow subscribers to turn VMS Coverage on and off.

•Program Line Coverage Extension (#208) to determine which subscriber’s mailbox should receive unanswered calls that come in on the specified line.

•Program a Voice Mailbox Transfer button (Feature 14) at extension 10 so that the operator can transfer calls directly to an extension’s mailbox without first ringing its telephone. (This is useful when the operator knows that the subscriber is not available to answer the call.)

•Program an Auto Dial button for the VMS Hunt Group (left intercom 777) on phones for one-touch dialing to the messaging system.

•Use Group Call Distribution (#206 option 1) to assign outside lines that require Automated Attendant Service to Hunt Group 7 (the VMS hunt group).

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Contents Partner Copyright Document Avaya Inc Important Safety Instructions Page Contents Programming Telephone Features System Overview WelcomeSystem Configurations System Components System CapacitySystem Components Description Opre Auxiliary EquipmentGetting Acquainted Overview Installing Your SystemEvaluating the Environment Installing the Control UnitGo to the next procedure, Labeling Jacks, on Wall-Mounting a 5-Slot Carrier and Modules Quick Reference Guide Labeling Jacks Inserting Batteries in the Processor Module Grounding the SystemInstalling Your System Initializing the System Checking the LEDs Connecting Lines and Extensions Installing Your System Connecting the Loudspeaker Paging System Installing Your System Installing Telephones Installing the CoverConnecting Auxiliary Equipment Setting Up Your System System Programming Basics Setting Up Your System Programming Overlays Button Locations Button Locations on Partner Telephones Changing Programming Type Programming ModeUsing Centralized Telephone Programming Setting the Date and Time System Date #101System Time #103 Automatic Daylight/Standard Times #126 Administering the Loudspeaker Paging SystemAssigning Lines Customizing Extensions Copy Settings #399 Changing Settings to Support PBX or Centrex Services Recall SettingDialing Restrictions Speed Dial and Auto Dial Numbers Emergency Phone Number List #406Voice Messaging Systems Programming for Voice Messaging Systems Additional Voice Messaging System Programming System Speed Dial Programming System Features5554757 Dialing Restrictions and PermissionsSecurity Alert Allowed Phone Number Lists #407Allowed List Assignments #408 Disallowed Phone Number Lists #404 Disallowed List Assignments #405 Line Access Restriction #302Current restriction appears Outgoing Call Restriction #401 Group...Description Groups of ExtensionsProgramming System Features Programming Telephone Features Automatic Line Selection Letters Numbers Extension Name DisplayLetters Numbers Line Ringing Programming Telephone Features Maintaining Your System Backup and Restore Backup Programming-Automatic #123 Backup Programming-Manual #124 Restore Programming #125 Maintaining Your System Battery Replacement Using a PC Card Power up the system Reconnect the power cord Maintaining Your System Check the LEDs Upgrading 1600 DSL and 012E Module FirmwareUpgrading T1 Module Firmware Adding New Modules Maintaining Your System Replacing Modules Maintaining Your System Replacing Modules in a 5-Slot Carrier Maintaining Your System Reconnect the power cord Changing the System Clock Changing System SettingsAdding New Lines Adding Lines, Pools, and ExtensionsPooled Extensions Adding New Pools Adding New ExtensionsSwapping Extensions Maintaining Your System Your Release Number If Something Doesn’t WorkPress f00ss#123 Clearing a Backup-Failure Alarm012E Module Power Management Problem Check this Telephone ProblemsProblem Check this Telephone Doesn’t Work on Calling ProblemsQuick Reference Guide If Something Doesn’t Work System Problems T1 Module Problems ATM DSL Module ProblemsTip/Ring Device Problems 98 Tip/Ring Device Problems System Programming Flow Chart-How to Use System Flow Chart-System Mode of Operation System Reset-Programming SavedHold Reminder Tone System Flow Chart-Lines System Flow Chart-System Speed Dial NumbersSystem Flow Chart-Extensions Pool Access Restriction Line Access ModeCopy Settings External HotlineSystem Flow Chart-Dialing Restrictions and Permissions System Flow Chart-Groups System Flow Chart-Auxiliary Equipment Remote Administration Password Music-On-Hold VolumeApplication Programming Interface API Application Programming Interface API Internal MonitorTo Program Another Feature at the Same Extension Centralized Telephone Programming Flow Chart-How to UseTo Change Setting for Another Extension To Erase a Feature or Auto Dial ButtonCentralized Telephone Programming Flow Chart Manual Signaling For voice signaling the first available extensionTouch-Tone Enable Conference DropExtension Telephone Programming Flow Chart-How to Use Auto Dial Numbers-Outside and Inside Extension Telephone Programming Flow Chart114 Voice Mailbox Transfer 116