Avaya 518-456-804 manual System Problems

Page 94

7 If Something Doesn’t WorkQuick Reference Guide

System Problems

System Problems

Problem...

Check this...

Call rings continuously,

You may be using Automatic System Answer or

but no one at other end

Direct Extension Dial on a system that doesn’t

 

support far end disconnect; call your local telephone

 

company and find out if they support it.

 

 

Calls on hold are

Hold Disconnect Time (#203) setting may be too

disconnected

short.

 

 

Calls on Automatic

Automatic System Answer Mode (#121) may be set

System Answer lines are

to Disconnect; change it to Hold or Ring.

disconnected

 

 

 

Call on Hold hangs up,

Hold Disconnect Time (#203) may be too long; try

but line doesn’t

resetting it.

disconnect

Local telephone company does not send a hold

 

 

release signal; you may need the help of our hotline.

 

 

All calls are

You may have run the Restore Programming feature;

disconnected

the system resets itself. In the future, warn users of

 

restores.

 

Power may have been interrupted to the control unit;

 

check the power cord, the on/off switch, and the

 

green LEDs on the modules.

 

 

All telephones dead; no

Power may have been interrupted to the control unit;

dial tone or lights

check the power cord, the on/off switch, and the

 

green LEDs on the modules.

 

Power outlet may be faulty; test the outlet with an

 

appliance like a lamp.

 

 

Multiple telephones

LED on one system module may be out; try reseating

dead; no dial tone or

the module in the control unit.

lights

LEDs on several modules may be out; try reseating

 

 

the leftmost module of the ones with lights out.

 

 

94 System Problems

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Contents Partner Copyright Document Avaya Inc Important Safety Instructions Page Contents Programming Telephone Features Welcome System OverviewSystem Configurations System Capacity System ComponentsSystem Components Description Auxiliary Equipment OpreGetting Acquainted Installing Your System OverviewInstalling the Control Unit Evaluating the EnvironmentGo to the next procedure, Labeling Jacks, on Wall-Mounting a 5-Slot Carrier and Modules Quick Reference Guide Labeling Jacks Grounding the System Inserting Batteries in the Processor ModuleInstalling Your System Initializing the System Checking the LEDs Connecting Lines and Extensions Installing Your System Connecting the Loudspeaker Paging System Installing Your System Installing the Cover Installing TelephonesConnecting Auxiliary Equipment Setting Up Your System System Programming Basics Setting Up Your System Programming Overlays Button Locations Button Locations on Partner Telephones Programming Mode Changing Programming TypeUsing Centralized Telephone Programming System Date #101 Setting the Date and TimeSystem Time #103 Administering the Loudspeaker Paging System Automatic Daylight/Standard Times #126Assigning Lines Customizing Extensions Copy Settings #399 Recall Setting Changing Settings to Support PBX or Centrex ServicesDialing Restrictions Emergency Phone Number List #406 Speed Dial and Auto Dial NumbersVoice Messaging Systems Programming for Voice Messaging Systems Additional Voice Messaging System Programming Programming System Features System Speed DialDialing Restrictions and Permissions 5554757Allowed Phone Number Lists #407 Security AlertAllowed List Assignments #408 Disallowed Phone Number Lists #404 Line Access Restriction #302 Disallowed List Assignments #405Current restriction appears Outgoing Call Restriction #401 Groups of Extensions Group...DescriptionProgramming System Features Programming Telephone Features Automatic Line Selection Extension Name Display Letters NumbersLetters Numbers Line Ringing Programming Telephone Features Maintaining Your System Backup and Restore Backup Programming-Automatic #123 Backup Programming-Manual #124 Restore Programming #125 Maintaining Your System Battery Replacement Using a PC Card Power up the system Reconnect the power cord Maintaining Your System Upgrading 1600 DSL and 012E Module Firmware Check the LEDsUpgrading T1 Module Firmware Adding New Modules Maintaining Your System Replacing Modules Maintaining Your System Replacing Modules in a 5-Slot Carrier Maintaining Your System Reconnect the power cord Changing System Settings Changing the System ClockAdding Lines, Pools, and Extensions Adding New LinesPooled Extensions Adding New Extensions Adding New PoolsSwapping Extensions Maintaining Your System If Something Doesn’t Work Your Release NumberClearing a Backup-Failure Alarm Press f00ss#123012E Module Power Management Telephone Problems Problem Check thisProblem Check this Calling Problems Telephone Doesn’t Work onQuick Reference Guide If Something Doesn’t Work System Problems T1 Module Problems DSL Module Problems ATMTip/Ring Device Problems 98 Tip/Ring Device Problems System Programming Flow Chart-How to Use System Flow Chart-System System Reset-Programming Saved Mode of OperationHold Reminder Tone System Flow Chart-System Speed Dial Numbers System Flow Chart-LinesSystem Flow Chart-Extensions Copy Settings Line Access ModePool Access Restriction External HotlineSystem Flow Chart-Dialing Restrictions and Permissions System Flow Chart-Groups System Flow Chart-Auxiliary Equipment Application Programming Interface API Music-On-Hold VolumeRemote Administration Password Application Programming Interface API Internal MonitorTo Change Setting for Another Extension Centralized Telephone Programming Flow Chart-How to UseTo Program Another Feature at the Same Extension To Erase a Feature or Auto Dial ButtonCentralized Telephone Programming Flow Chart Touch-Tone Enable For voice signaling the first available extensionManual Signaling Conference DropExtension Telephone Programming Flow Chart-How to Use Extension Telephone Programming Flow Chart Auto Dial Numbers-Outside and Inside114 Voice Mailbox Transfer 116
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