Avaya 518-456-804 manual Groups of Extensions, Group...Description

Quick Reference Guide 4 Programming System Features

Groups of Extensions

Placing extensions into groups allows users to help each other in answering calls. You can set up the groups shown in the following table.

Groups of Extensions

Group...Description...

Calling Group # 502 Group of extensions that can be called at the same time. Any user in the system can ring or page the entire Calling Group; the first extension to pick up the call is connected to the caller. This can be a useful feature for sales pools.

Hunt Group # 505 Group of extensions among which calls are automatically distributed. A Hunt Group lets you off-load calls from a single user. You can assign user extensions to Hunt Groups 1 through 6. Use Hunt Group 7 for voice messaging extensions and Hunt Group 8 for fax calls. This can be useful for customer service groups.

Night Service Group of extensions that can receive calls after hours.

Group # 504 When Night Service is on and a call comes in, all extensions in the Night Service Group ring immediately, regardless of normal Line Ringing settings.

Pickup Group # 501 Group of extensions that can be picked up by other users. When a call rings at a Pickup Group extension, any other user in the system can answer the call by dialing the Pickup Group code. This can be useful when users need to answer calls on lines or pools not assigned to their telephones.

Group CallGroup extensions that receive outside calls. Outside Distribution # 206 calls ring directly into a Hunt Group instead of being

answered and transferred to the receptionist.

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