Avaya 518-456-804 manual Quick Reference Guide If Something Doesn’t Work

Quick Reference Guide	7 If Something Doesn’t Work
Calling Problems—Continued
Problem...	Check this...
Calls are answered	If Automatic System Answer and/or Direct Extension Dial
automatically	is turned on, turn it off.
	If an auxiliary device (fax, modem, voice messaging
	system, answering machine) answers when it should not;
	either:
	• Check the device and adjust it to answer on a later
	ring or turn off auto-answer.
	• Set the extension’s Line Ringing to Delayed Ring.
Auxiliary device	Device may not recognize the system ringing pattern:
doesn’t answer	• Change the extension’s ring pattern by using
	Distinctive Ring (#308).
	• Change the setting for Intercom Dial Tone (#309) to
	Machine; the system will generate an outside dial
	tone for the extension.
Trouble hearing the	If you are using a speakerphone, try using the handset.
person you called	If you have touch-tone dialing, you may have a faulty
	telephone or cord.
	If you have rotary dialing, the Rotary Dialing Timeout
	(#108) interval is too long; reset it.
Automatically dialed	Setting may not be inserting a long enough pause; use
calls beginning with	Star Code Dial Delay (#410) to increase setting.
star codes are
misdialed
Recall feature isn’t	Increase Recall Timer Duration (#107) by 100
working	milliseconds. If using the feature disconnects the call,
	decrease Recall Timer Duration by 100 milliseconds.

Calling Problems 93