Blackberry Version 5.0 Service Pack 4 manual Installation and Configuration Guide

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Installation and Configuration Guide

Preinstallation tasks

Preparing the computer that hosts the BlackBerry Collaboration Service for use with Microsoft Lync Server 2010

If you plan to install the BlackBerry Collaboration Service for use with Microsoft Lync Server 2010, you must verify that the computer that you install the BlackBerry Collaboration Service on includes the required items.

Before you install the BlackBerry Collaboration Service, you must perform the following actions in the order that they are listed below:

1.Install and enable Microsoft .NET Framework 3.5 SP1 (if you installed Microsoft .NET Framework 4.0, visit support.microsoft.com to read article 2224981 before you continue).

2.For the following steps, use the install packages included with Microsoft Lync Server 2010 installation files. You can find the files in Setup\amd64.

a Install Microsoft Visual C++ 2008 Redistributable Package (vcredist_x64.exe). b Install Microsoft SQL Server Native Client (sqlncli_x64.msi).

3.For the following steps, you need to download the software from the Volume Licensing Service Center at www.microsoft.com.

a Install Microsoft Unified Communications Managed API 2.0 Core Redist 64-bit (ucmaredist.msi). b Install Microsoft Office Communications Server 2007 R2, Core Components (ocscore.msi).

4.Install the required certificate in the Personal Certificate folder for the local computer account. You must choose the Web Server Certificate template and specify the following information:

For the Subject Name, type the FQDN of the Microsoft Lync Server 2010 pool.

For the Subject Alternative Names, type the FQDN of the Microsoft Lync Server 2010 pool and the FQDN of the computer that you install the BlackBerry Collaboration Service on.

For the Friendly Name, type OCSConnector.

The BlackBerry Collaboration Service supports Microsoft Unified Communications Managed API 2.0 and must use Microsoft Office Communications Server 2007 R2, Core Components to take advantage of the backwards compatibility of Microsoft Lync Server 2010 with Microsoft Unified Communications Managed API 2.0. The BlackBerry Collaboration Service does not support using ocscore.msi or ucmaredist.msi from the Microsoft Lync Server 2010 installation files.

To download the install packages, visit the Microsoft Download Center or the Volume Licensing Service Center at www.microsoft.com.

For more information about installing the required certificate, visit www.blackberry.com/btsc to read article KB24960.

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Contents Installation and Configuration Guide Published 2014-01-14 SWD-20140114180405595 Contents Installing a standby BlackBerry Enterprise Server Adding or removing BlackBerry Enterprise Server components 101 Overview BlackBerry Enterprise Server Planning a BlackBerry Enterprise Server installation Installing the BlackBerry Administration Service Installing the BlackBerry Attachment ServiceInstalling the BlackBerry Collaboration Service Installing the BlackBerry MDS Connection ServiceInstalling the BlackBerry Router Hardware requirements BlackBerry Enterprise Server RequirementHardware requirements BlackBerry Enterprise Server System requirements System requirements BlackBerry Enterprise ServerExchange Server version System requirements BlackBerry Enterprise Server databases Microsoft SQL Server 2008 R2 32-bit or 64-bit System requirements BlackBerry Attachment Service Operating system Any of the following operating systemsSystem requirements BlackBerry Collaboration Service Windows Server IBM Sametime Novell GroupWise MessengerMicrosoft Lync Server System requirements BlackBerry MDS Connection Service Network services System requirements BlackBerry RouterSystem requirements for your organizations environment HigherBrowser Browser settings for Windows Internet Explorer Installation and Configuration Guide System requirements Messaging server System requirements FirewallSupported features and environments System requirements Instant messaging serverBlackBerry Enterprise Server Unsupported environments DescriptionBlackBerry Attachment Service Preinstallation tasks Configuring a Microsoft Exchange 2010 messaging environmentAfter you finish Before you begin Turn off client throttling in Microsoft Exchange Type New-ThrottlingPolicy BESPolicyInstallation and Configuration Guide Configuring a Microsoft Exchange 2007 messaging environment After you finish Click Check Names Configuring a Microsoft Exchange 2003 messaging environment Group membership Domain UserClick Check Names Configure permissions for the Windows account Add the Windows account to the local administrators group Installation and Configuration Guide Perform one of the following actions Type CreateDB.exe BESMgmt.cfg Property DescriptionDbms Installation and Configuration Guide Select the Create associated pointer PTR record check box Installation and Configuration Guide Installation and Configuration Guide Socket connections for each instant messaging session Microsoft SQL Server 2008 R2 Express Edition Installing the BlackBerry Enterprise Server software Install the BlackBerry Enterprise Server software Click Check Name After you finish Before you begin Click Check Name Install a standalone BlackBerry Router Installing a standby BlackBerry 7 Enterprise Server Install a standby BlackBerry Enterprise Server Install a primary BlackBerry Enterprise ServerAfter you finish Postinstallation tasks Test the BlackBerry Enterprise Server installationInstall the BlackBerry database notification system Open the NotifyMasterInstall.sql file Open the NotifyInstall.sql fileBest practice Running the BlackBerry Enterprise Server Best practice DescriptionConfiguring support for Unicode languages Type regeditType regedit Type regedit Type regedit Installation and Configuration Guide After you finish Click Edit component There is a problem with this websites security certificate Configuring communication with distributed components On the Security tab, click Local IntranetClick View certificates Click Trusted Root Certification Authorities. d Click OKClick Edit instance Attachment.Server.host=attachmentserverhostnameChange AllowRemoteServices to Component view, expand BlackBerry Enterprise Server Click Restart instanceType regedit Configuring a computer for monitoring Click Start Run Expand Microsoft SQL Server Security Logins Changing the BlackBerry Configuration Database Change the Database role membership to rimdbbesserverRun the BCSProvisioner.exe file Click Provision BCSAdding or removing BlackBerry 9 Enterprise Server components Component OptionsIf you installed remote components, you can add a BlackBerry Add or remove a BlackBerry Enterprise Server component After you finish Click Component view Removing the BlackBerry Enterprise Server software Remove the BlackBerry Enterprise Server softwareDelete registry keys BlackBerry Enterprise Server registry keys Key LocationOpen the NotifyUnInstall.sql file Removing the BlackBerry database notification systemInstallation and Configuration Guide Failed to write License Key to the Database Previous version detected but no database availablePossible solution On the BlackBerry Server tab, click Edit Mapi profile Possible cause Page You cannot access the BlackBerry Administration Service Possible solutionPossible cause Possible cause Possible solution Text in the license agreement is not readable Related resources Guide InformationGlossary13 Name Service Provider Interface Messaging Application Programming InterfaceMessaging server Network interface cardLegal notice 102 Installation and Configuration Guide