Blackberry Version 5.0 Service Pack 4 manual Possible cause Possible solution

Installation and Configuration Guide Troubleshooting the BlackBerry Enterprise Server installation process

You cannot create a user account in the BlackBerry Administration Service

Possible cause Possible solution

The BlackBerry Administration Service is configured to use static ports when it connects to the BlackBerry Configuration Database server, but the BlackBerry Configuration Database server uses a dynamic port.

Configure the BlackBerry Administration Service to use a dynamic port for the BlackBerry Configuration Database.

1.On the computer that hosts the BlackBerry Enterprise Server component, on the taskbar, click Start > All Programs > BlackBerry Enterprise Server.

2.Right-clickBlackBerry Server Configuration and select Run as administrator.

3.On the Database Connectivity tab, select the Use dynamic ports or specify SQL port check box.

4.Click OK.

5.In the Windows Services, restart the services for the BlackBerry Administration Service.

The BlackBerry Administration Service pool name is the same as the FQDN of the host computer

Possible cause

A DNS record was not created before a BlackBerry Administration Service instance was installed.

Possible solution

1.Create the DNS record for the BlackBerry Administration Service instance.

2.On the computer that hosts the BlackBerry Enterprise Server component, on the taskbar, click Start > All Programs > BlackBerry Enterprise Server.

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