Blackberry Version 5.0 Service Pack 4 manual Possible solution

Installation and Configuration Guide Troubleshooting the BlackBerry Enterprise Server installation process

3.Click OK.

4.In the left pane, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server \Database.

5.If necessary, create case-sensitive strings that you name DatabaseName and DatabaseServerMachineName.

6.Specify the name of the BlackBerry Configuration Database as the value for DatabaseName.

7.Specify the FQDN name of the database server as the value for DatabaseServerMachineName.

8.Restart the setup application.

A third-party tool did not install and the BlackBerry Enterprise Server setup application closed

Possible solution

1.On the BlackBerry Enterprise Server installation media, open the Tools folder.

2.Double-click the setup application file for the tool that you want to install.

3.Complete the instructions on the screen.

4.Restart the BlackBerry Enterprise Server setup application.

The setup application did not prompt you to change or confirm the MAPI profile

Possible solution

Create and change the MAPI profile manually.

1.On the BlackBerry Enterprise Server installation media, open the Tools folder.

2.Double-click the Fixmapisvc.exe file.

3.Verify that mapisvc.inf is installed in C:\winnt\system32\ or C:\windows\system32\.

4.On the taskbar, click Start > All Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration.

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