Blackberry Version 5.0 Service Pack 4 manual Installing the BlackBerry Administration Service

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Installation and Configuration Guide

Planning a BlackBerry Enterprise Server installation

Installing the BlackBerry Administration Service

The BlackBerry Administration Service permits you to manage a BlackBerry Enterprise Server domain through a web- based application. A BlackBerry Enterprise Server domain consists of one BlackBerry Configuration Database and all BlackBerry Enterprise Server instances and remote components that use the BlackBerry Configuration Database.

You can install the BlackBerry Administration Service with other BlackBerry Enterprise Server components or by itself on a separate computer. You can install the BlackBerry Administration Service on a separate computer to limit the impact that the BlackBerry Administration Service might have on system resources and to prevent administrators in your organization from accessing any part of the computer that hosts the BlackBerry Enterprise Server. If you install the BlackBerry Administration Service before you install a BlackBerry Enterprise Server, the installation process will complete successfully but it will not function properly until the BlackBerry Enterprise Server is installed.

When you install the BlackBerry Administration Service, you can install the BlackBerry Web Desktop Manager and select whether you want administrators to use Windows authentication or BlackBerry Administration Service authentication to log in to the BlackBerry Administration Service. You must verify that all administrators have access to the BlackBerry Administration Service web address (https://<computer_name>:<port>/webconsole/app).

Installing the BlackBerry Attachment Service

The BlackBerry Attachment Service converts supported attachments into a format that users can view on their BlackBerry devices. By default, the BlackBerry Enterprise Server includes the BlackBerry Attachment Service.

The BlackBerry Attachment Service might use increased system resources when it processes numerous conversion requests simultaneously. If you want to increase the number of conversion requests that can occur concurrently without impacting message delivery, you can install a BlackBerry Attachment Service on a computer that is separate from the computer that hosts the BlackBerry Enterprise Server.

You can connect multiple BlackBerry Enterprise Server instances and BlackBerry MDS Connection Service instances to a BlackBerry Attachment Service instance.

When you install the BlackBerry Attachment Service on a computer that is separate from the computer that hosts the BlackBerry Enterprise Server, the installation process installs the BlackBerry Attachment Service and BlackBerry Controller. The BlackBerry Controller monitors the BlackBerry Attachment Service and restarts it if it stops responding.

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Contents Installation and Configuration Guide Published 2014-01-14 SWD-20140114180405595 Contents Installing a standby BlackBerry Enterprise Server Adding or removing BlackBerry Enterprise Server components 101 Overview BlackBerry Enterprise Server Planning a BlackBerry Enterprise Server installation Installing the BlackBerry Attachment Service Installing the BlackBerry Administration ServiceInstalling the BlackBerry MDS Connection Service Installing the BlackBerry Collaboration ServiceInstalling the BlackBerry Router Requirement Hardware requirements BlackBerry Enterprise ServerHardware requirements BlackBerry Enterprise Server System requirements BlackBerry Enterprise Server System requirementsExchange Server version System requirements BlackBerry Enterprise Server databases Microsoft SQL Server 2008 R2 32-bit or 64-bit Operating system Any of the following operating systems System requirements BlackBerry Attachment ServiceSystem requirements BlackBerry Collaboration Service IBM Sametime Novell GroupWise Messenger Windows ServerMicrosoft Lync Server System requirements BlackBerry MDS Connection Service System requirements BlackBerry Router Network servicesSystem requirements for your organizations environment HigherBrowser Browser settings for Windows Internet Explorer Installation and Configuration Guide System requirements Firewall System requirements Messaging serverSupported features and environments System requirements Instant messaging serverBlackBerry Enterprise Server Description Unsupported environmentsBlackBerry Attachment Service Preinstallation tasks Configuring a Microsoft Exchange 2010 messaging environmentAfter you finish Before you begin Type New-ThrottlingPolicy BESPolicy Turn off client throttling in Microsoft ExchangeInstallation and Configuration Guide Configuring a Microsoft Exchange 2007 messaging environment After you finish Click Check Names Group membership Domain User Configuring a Microsoft Exchange 2003 messaging environmentClick Check Names Configure permissions for the Windows account Add the Windows account to the local administrators group Installation and Configuration Guide Perform one of the following actions Property Description Type CreateDB.exe BESMgmt.cfgDbms Installation and Configuration Guide Select the Create associated pointer PTR record check box Installation and Configuration Guide Installation and Configuration Guide Socket connections for each instant messaging session Microsoft SQL Server 2008 R2 Express Edition Installing the BlackBerry Enterprise Server software Install the BlackBerry Enterprise Server software Click Check Name After you finish Before you begin Click Check Name Install a standalone BlackBerry Router Installing a standby BlackBerry 7 Enterprise Server Install a primary BlackBerry Enterprise Server Install a standby BlackBerry Enterprise ServerAfter you finish Postinstallation tasks Test the BlackBerry Enterprise Server installationInstall the BlackBerry database notification system Open the NotifyInstall.sql file Open the NotifyMasterInstall.sql fileBest practice Running the BlackBerry Enterprise Server Best practice DescriptionType regedit Configuring support for Unicode languagesType regedit Type regedit Type regedit Installation and Configuration Guide After you finish Click Edit component There is a problem with this websites security certificate On the Security tab, click Local Intranet Configuring communication with distributed componentsClick View certificates Click Trusted Root Certification Authorities. d Click OKAttachment.Server.host=attachmentserverhostname Click Edit instanceChange AllowRemoteServices to Click Restart instance Component view, expand BlackBerry Enterprise ServerType regedit Configuring a computer for monitoring Click Start Run Expand Microsoft SQL Server Security Logins Change the Database role membership to rimdbbesserver Changing the BlackBerry Configuration DatabaseClick Provision BCS Run the BCSProvisioner.exe fileComponent Options Adding or removing BlackBerry 9 Enterprise Server componentsIf you installed remote components, you can add a BlackBerry Add or remove a BlackBerry Enterprise Server component After you finish Click Component view Removing the BlackBerry Enterprise Server software Remove the BlackBerry Enterprise Server softwareDelete registry keys Key Location BlackBerry Enterprise Server registry keysRemoving the BlackBerry database notification system Open the NotifyUnInstall.sql fileInstallation and Configuration Guide Previous version detected but no database available Failed to write License Key to the DatabasePossible solution On the BlackBerry Server tab, click Edit Mapi profile Possible cause Page You cannot access the BlackBerry Administration Service Possible solutionPossible cause Possible cause Possible solution Text in the license agreement is not readable Guide Information Related resourcesGlossary13 Messaging Application Programming Interface Name Service Provider InterfaceMessaging server Network interface cardLegal notice 102 Installation and Configuration Guide