MODEL | SECTION 11.0 |
| RETURN OF MATERIAL |
SECTION 11.0
RETURN OF MATERIAL
11.1 GENERAL.
To expedite the repair and return of instruments, proper communication between the customer and the factory is important. Before returning a product for repair, call
11.2 WARRANTY REPAIR.
The following is the procedure for returning instruments still under warranty:
1.Call Rosemount Analytical for authorization.
2.To verify warranty, supply the factory sales order number or the original purchase order number. In the case of individual parts or
3.Carefully package the materials and enclose your “Letter of Transmittal” (see Warranty). If possible, pack the materials in the same manner as they were received.
4.Send the package prepaid to:
Emerson Process Management Liquid Division
2400 Barranca Parkway Irvine, CA 92606
Attn: Factory Repair
RMA No. ____________
Mark the package: Returned for Repair
Model No. ____
IMPORTANT
Please see second section of “Return of Materials Request” form. Compliance with the OSHA requirements is mandatory for the safety of all personnel. MSDS forms and a certification that the instruments have been disinfected or detoxified are required.
11.3 NON-WARRANTY REPAIR.
The following is the procedure for returning for repair instruments that are no longer under warranty:
1.Call Rosemount Analytical for authorization.
2.Supply the purchase order number, and make sure to provide the name and telephone number of the individ- ual to be contacted should additional information be needed.
3.Do Steps 3 and 4 of Section 11.2.
NOTE
Consult the factory for additional information regarding service or repair.
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