
If the meter does not display a message after inserting a test strip:
| PROBABLE CAUSE | WHAT TO DO | 
| 
 | 
 | 
| a. Batteries exhausted. | Replace the batteries. | 
| 
 | 
 | 
| b. Batteries incorrectly | Check that the batteries are correctly | 
| installed or absent. | installed with the positive “+” side up. | 
| 
 | 
 | 
| c. Test strip inserted upside | Insert the test strip correctly with the | 
| down or incompletely. | contact bars end first and facing up. | 
| 
 | 
 | 
| d. Defective Meter. | Call LifeScan Customer Care | 
| 
 | FreePhone, UK: 0800 121200, | 
| 
 | Republic of Ireland: 1800 535676. | 
| 
 | 
 | 
If the test does not start after applying the sample:
| PROBABLE CAUSE | WHAT TO DO | 
 | 
| 
 | 
 | |
| a. Insufficient blood sample. | Repeat the test with a new test strip | |
| 
 | and a larger sample. | 
 | 
| 
 | 
 | |
| b. Defective test strip. | Repeat the test with a new test strip. | |
| 
 | 
 | |
| c. Sample applied after automatic | Repeat the test with a new test strip; | |
| shutoff (two minutes after last | apply sample only when | appears | 
| user action). | on the display. | 
 | 
| 
 | 
 | |
| d. Defective Meter. | Call LifeScan Customer Care | |
| 
 | FreePhone, UK: 0800 121200, | |
| 
 | Republic of Ireland: 1800 535676. | |
| 
 | 
 | 
 | 
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