Call-Handling Features
The procedures in this section assume that you are performing call handling with the Home screen displayed on the 2420 telephone. In addition to common procedures provided in this section, refer to the Overview for the Avaya MultiVantage™ Software
Answer a call
When a call arrives at your 2420 telephone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance. In addition, call identification information is displayed (see “Call Appearance and Call Identification Displays” on page 8, earlier in this guide, for details).
To answer an incoming call
Do one of the following:
•If you are not active on another call, answer the call using your handset, headset, or speakerphone (see “Speakerphone” on page 12).
•If you are active on a call already, place the active call on hold (see “Hold” on page 11), and then answer the incoming call.
•If the call appearance for the ringing call is not displayed on the
current Home screen page, use 
and 
to cycle through the
pages. Use 
to return to Page 1 of the Home screen. When you locate the call appearance for the ringing call, press the corresponding call appearance button.
Make a call
You can make calls from the 2420 telephone using a variety of methods.
To make a call manually
1.Go off hook using the handset, headset, or speaker.
2.When you hear dial tone, enter the extension or telephone number using the dialpad.
If you are calling an external number, be sure to include the required code (for example, “9”) to access an outside line.
To have the 2420 telephone make a call automatically
Do any of the following:
•Press 
to have the 2420 telephone dial the last number that you dialed.
•Access the Call Log and initiate a call to a specific entry. See “Using the Call Log” on page 25 for more information.
•Access the Speed Dial List in your personal directory and initiate a call to a specific entry. See “Speed Dial” on page 11.
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