Avaya 555-250-701 manual Display Mode Call Center Mode, Display Mode screen is displayed

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Display Mode (Call Center Mode)

When the 2420 telephone is first installed, it is set to display 8 call appearance/feature buttons per screen page. The Display Mode option on the Options screen allows users (particularly those working in Call Centers) to choose an alternate display of 12 call appearance/feature buttons on each of the first two screen pages.

To set the Display Mode option

1.From the Home screen, press the Option softkey.

The Options screen is displayed.

2.Press the Display Mode feature button.

The Display Mode screen is displayed.

3.Press the Yes/No softkey (or press the button to the right of the setting) to indicate whether you want Call Center mode enabled.

4.Do one of the following:

•If you want to save the setting you just selected, press the Save softkey. You will hear a confirmation tone, and you are returned to the Options screen.

•If you want to return to the Options screen without changing the setting, press the Cancel softkey.

•If you want to return to Page 1 of the Home screen without changing

the setting, press .

Note: When Call Center mode is enabled, call appearance/feature buttons 1 through 4 appear on the left side of the display. Call appearance/ feature buttons 5 through 8 are displayed down the right side. On the first screen page, labels for call appearance/feature buttons17 through 20 are displayed (with shortened labels) along the bottom of the screen.

In Call Center mode, the labels for call appearance/feature buttons 21 through 24 are displayed along the bottom of the second screen page. These button labels are repeated in order on the third screen page with the softkey labels displayed at the bottom of the screen.

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Contents Digital Telephone User’s Guide Avaya Inc All Rights Reserved Hearing AID CompatibilityContents Using Display Features Tones and Their Meaning Index Overview Support for Call Center Users Support for Optional Devices Safety Information2420 Telephone Components Telephone ComponentsFollowing items correspond to the numbers in Figure See Telephone User ChecklistSample Home Screen Home ScreenCall Appearance and Call Identification Displays Navigating in the Home Screen PagesNavigating in the Home Screen Pages PressStatus Icons Status Icons for Feature-Specific ApplicationsStatus Icons Icon DefinitionMake a call Call-Handling FeaturesAnswer a call Hold Speed DialRedial Speed Dial screen is displayedTo change from the speakerphone to the handset SpeakerphoneTo change from the handset to the speakerphone To end a speakerphone callTo transfer the current call to another extension TransferTransfer Completed message is displayed Message Getting MessagesConference Sample Speed Dial Screen Speed Dial ScreenWorking in the Speed Dial Screen Working in the Speed Dial ScreenInsert Mode Quick Access to Speed Dial EntriesManaging Your Speed Dial List Entering CharactersTo add speed dial entries to your personal directory Dialing ConventionsAdding Speed Dial Entries Edit Name screen is displayed Editing Speed Dial EntriesEdit screen is displayed with the Name field underscored To edit stored speed dial entriesDelete screen is displayed Deleting Speed Dial EntriesDelete this entry? prompt is displayed To delete stored speed dial entriesCall Log Summary Screen Call Log ScreensWorking in the Call Log Summary Screen Working in the Call Log Summary ScreenSample Call Log Detail Screen Call Log Detail ScreenWorking in the Call Log Detail Screen Working in the Call Log Detail ScreenViewing the Call Log Using the Call LogMaking Calls from the Call Log Call Log Summary screen is displayedDeleting a Call Log Entry Saving a Call Log Entry to Your Speed Dial ListEntry is saved to your Speed Dial List Entry is deleted from the Call LogLabel Action Screen Label Action ScreenWorking in the Label Action Screen Working in the Label Action ScreenEditing Labels Managing Your Call Appearance/ Feature Button LabelsLabel Action screen is displayed Label Select screen is displayedTo view the default labels Viewing the Default LabelsLabel Restore screen is displayed Restoring the Default LabelsTo restore the default labels Confirm Erase All prompt is displayedSample Options Screen Options ScreenWorking in the Options Screen Working in the Options ScreenRing Pattern Selecting Personalized OptionsDisplay Contrast Options screen is displayedNew contrast level is set Call Log SetupSelf Test Visual RingVisual Ringing Alert screen is displayed To set the Visual Ring optionTo set the Display Mode option Display Mode Call Center ModeDisplay Mode screen is displayed Confirm Erase screen is displayed To erase all personalized settingsErase All Select Language screen is displayed LanguageYour language selection is saved To select a screen display languageTo call a number using an AD button Using Selected Voice FeaturesAbbreviated Dialing/Automatic Dialing AD To program a number on an AD buttonCall Forwarding All Calls To cancel Call ForwardingCall Park To retrieve a parked call from another extensionLeave Word Calling Call Pickup and Directed Call PickupMessage lamp goes on at the called telephone if so equipped To pick up a call directly for someone else in your officeTo cancel Send All Calls To cancel a Leave Word Calling messageSend All Calls To leave a message without ringing an extensionBoth people on the other call hear a beep WhisperCall Timer and Timer Using Display FeaturesDirectory To search the directory for a nameTo place a call to the name shown on the display To use the Inspect featureInspect Ringing Tones Tones and Their MeaningFeedback Tones Rings MeaningCoverage Numerics IndexPage