Call Pickup and Directed Call Pickup
The Call Pickup feature lets you answer a call at your telephone for another extension in your pickup group. If you can use the Directed Call Pickup feature, you can pick up a call ringing at a specific extension without the extension being a member of your pickup group.
To answer a call placed to a member of your pickup group when your
telephone is idle
Press the CallPickup
code.
button (if administered) or Dial the Call Pickup access
Called telephone stops ringing, and you are connected to the ringing call.
To pick up a call directly for someone else in your office
Note: Again, the Directed Call Pickup feature is designed for covering calls for associates while they are away from their desk. In this case, you do not have to be a member of the same pickup group.
1. Press the DirCall PkUp button or Dial the Directed Call Pickup access code.
2.Dial the extension of the ringing telephone.
Called telephone stops ringing, and you are connected to the ringing call.
.
Leave Word Calling
The Leave Word Calling (LWC) feature leaves a message for a person at another extension to call you back. The called party will be able to dial the message service (for example, an attendant, AUDIX or other voice mail system, a covering user, etc.) to retrieve a short, standard message which gives your name and extension, the date and time you called, and the number of times you called.
To leave a message after dialing an extension (when your call is not answered, you hear a coverage or busy tone, or you have been put on hold)
Press the LWC button (if administered) and listen for confirmation tone before hanging up.
Message lamp goes on at the called telephone (if so equipped).
Note: If you hear reorder tone, the message is not stored; try again.
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