Avaya 15-601127 manual Basic Call Handling Features, Answering a Call, To answer an incoming call

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2. Basic Call Handling Features

2.1 Answering a Call

When a call arrives at your phone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance.

To answer an incoming call:

Do one of the following:

If you are not active on another call, answer the call using your handset, headset or speakerphone (see Speakerphone 18 ).

If you are active on a call already, place the active call on hold (see Hold 20 ), and then answer the incoming call.

If the call appearance for the ringing call is not displayed on the current screen page, press EXIT to return to the first page of the Home screen. When you locate the call appearance for the ringing call, press the corresponding call appearance button.

If you are a member of a hunt group, you will see a blinking bell icon next to your group name, for example "Sales

". Press Sales to answer the call.

Note

To redirect an incoming call, do not answer, press DROP to redirect the call to Forward On No Answer (if set) or voicemail (if available).

To answer a call at another extension:

You can answer from your own phone by using Call Pick-Up; lift your handset and dial:

*30 to answer a call ringing anywhere.

*31 to answer a call within your group.

*32*201# to answer the call for a particular extension, in this example 201.

The default ring cadences are:

Internal calls - single ring cadence.

External calls - double ring cadence.

These can be changed by your system administrator.

Note

If your phone rings for any longer than a specified period (15 seconds in default), any re-direction feature that you have activated, such as voicemail or call forwarding, will come into effect.

2420/5420 Phone

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IP Office

15-601127 Issue 09a (16 July 2009)

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Contents IP Office 2420/5420 Phone User Guide2420/5420 Phone IP Office Contents Page Chapter Telephone Page Telephone Call Handling Buttons∙ a Line Appearance Call Appearance Keys∙ a Bridged Appearance ∙ Call Coverage AppearanceSystem Features Call Appearance Key IconsLogging Off Logging OnNo User DisplayPage Chapter Basic Call Handling Features Answering a Call Basic Call Handling FeaturesDefault ring cadences are To answer an incoming callTo manually make a call Making a CallClearing a Call To automatically make a callTo add another party to a call Press Conference ConferenceTransfer To manually make a call ∙ Press Headset Headset WorkingTo clear a headset call To automatically make a call ∙ Press HeadsetTo end a speakerphone call SpeakerphoneTo change from the handset to the speakerphone To redial a previously dialed number Speed DialRedial To redial the last number dialedTo prevent the other person on the line from hearing you MuteHold To put an existing call on holdMessage Private CallPage Chapter Using Speed Dials Using Speed Dials Adding a New Speed Dial To add a new speed dialEditing a Speed Dial Dialling a Speed Dial NumberDeleting a Speed Dial Converting a Call Log Entry to a Speed DialChapter Using Visual Voice Using Visual Voice To add a covering message to the copied voicemail Listen to VoicemailsTo listen to your Voicemails or your Group Voicemails Press Pre-RecSend a Voicemail To send a message to another person or Group Press VoiceChanging Your Greeting To change your mailbox greetingPress Password Changing Your Mailbox PasswordTo change your Mailbox password To view or change the current email alert status Email AlertsVoicemail Transfer To transfer the call to another mailboxPage Chapter Using the Call Log Using the Call Log Viewing the Call Log Setting Which Calls are LoggedPress Log Setup To set which calls are loggedTo make a call from the call log Making Calls from the Call LogSaving a Call Log Entry to Your Speed Dial List To save a call log entry to your speed dial listTo delete a call log entry Deleting a Call Log EntryErasing All Logged Calls To erase all logged callsPage Chapter Changing Options To change the ringer sound Changing OptionsRing Options To use the Message Lamp for ringing alertsAdjusting the Display Contrast To adjust the display contrastUsing Self Test Default Phone/Erase All SettingsTo select a language LanguageAutomatic Gain Control AGC To select Automatic Gain ControlPage Chapter Function Keys Overview of the Function Keys Programming your own featuresFunction Keys Changing the labels of the function keys∙ Call Center Mode Display Mode∙ Normal Mode To change the Display ModeFunction Key Programming Name Description Toggles DataFunction Keys Function Key Programming Name Description TogglesAdmin1 Shorthand Programming ModeAdmin Pages Press Admin. See Display Key Programming Longhand ProgrammingChanging Function Key Labels Chapter System Features Ring Back System FeaturesIntroduction Call ForwardingTo use Follow-Me-To from your home extension Diverting CallsTo use Follow-Me-Here from another extension Do Not Disturb Parking CallsVoicemail Following options are available for voicemailDefault Feature Codes Chapter EU24 Expansion Module EU24 Expansion Module EU24 OverviewUnderstanding Call Appearance/Feature Key Status Icons Using the EU24 Expansion ModuleSelecting a Call Appearance/Feature Key ConnectionPage Index 2420/5420 Phone IP Office 2420/5420 Phone IP Office 2420/5420 Phone IP Office