Avaya 15-601127 manual 2420/5420 Phone IP Office

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© 2009 AVAYA All Rights Reserved.

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While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

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License

USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http://support.avaya.com/LicenseInfo/ (“GENERAL LICENSE TERMS”). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT.

Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. “Designated Processor” means a single stand-alone computing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users. “Software” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. “Hardware” means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User.

License Type(s): Designated System(s) License (DS).

End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

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If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. Suspected security vulnerabilities with Avaya Products should be reported to Avaya by sending mail to: securityalerts@avaya.com.

For additional support telephone numbers, see the Avaya Support web site (http://www.avaya.com/support).

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Avaya and the Avaya logo are registered trademarks of Avaya Inc. in the United States of America and other jurisdictions. Unless otherwise provided in this document, marks identified by “®,” “™” and “SM” are registered marks, trademarks and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Documentation information

For the most current versions of documentation, go to the Avaya Support web site (http://www.avaya.com/support) or the IP Office Knowledge Base (http://marketingtools.avaya.com/knowledgebase/).

Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center. The support telephone number is 1 800 628 2888 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support.

2420/5420 Phone

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IP Office

15-601127 Issue 09a (16 July 2009)

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Contents IP Office 2420/5420 Phone User Guide2420/5420 Phone IP Office Contents Page Chapter Telephone Page Telephone Call Handling Buttons∙ a Line Appearance Call Appearance Keys∙ a Bridged Appearance ∙ Call Coverage AppearanceSystem Features Call Appearance Key IconsLogging Off Logging OnNo User DisplayPage Chapter Basic Call Handling Features Answering a Call Basic Call Handling FeaturesDefault ring cadences are To answer an incoming callTo manually make a call Making a CallClearing a Call To automatically make a callTo add another party to a call Press Conference ConferenceTransfer To manually make a call ∙ Press Headset Headset WorkingTo clear a headset call To automatically make a call ∙ Press HeadsetTo end a speakerphone call SpeakerphoneTo change from the handset to the speakerphone To redial a previously dialed number Speed DialRedial To redial the last number dialedTo prevent the other person on the line from hearing you MuteHold To put an existing call on holdMessage Private CallPage Chapter Using Speed Dials Using Speed Dials Adding a New Speed Dial To add a new speed dialEditing a Speed Dial Dialling a Speed Dial NumberDeleting a Speed Dial Converting a Call Log Entry to a Speed DialChapter Using Visual Voice Using Visual Voice To add a covering message to the copied voicemail Listen to VoicemailsTo listen to your Voicemails or your Group Voicemails Press Pre-RecSend a Voicemail To send a message to another person or Group Press VoiceChanging Your Greeting To change your mailbox greetingPress Password Changing Your Mailbox PasswordTo change your Mailbox password To view or change the current email alert status Email AlertsVoicemail Transfer To transfer the call to another mailboxPage Chapter Using the Call Log Using the Call Log Viewing the Call Log Setting Which Calls are LoggedPress Log Setup To set which calls are loggedTo make a call from the call log Making Calls from the Call LogSaving a Call Log Entry to Your Speed Dial List To save a call log entry to your speed dial listTo delete a call log entry Deleting a Call Log EntryErasing All Logged Calls To erase all logged callsPage Chapter Changing Options To change the ringer sound Changing OptionsRing Options To use the Message Lamp for ringing alertsAdjusting the Display Contrast To adjust the display contrastUsing Self Test Default Phone/Erase All SettingsTo select a language LanguageAutomatic Gain Control AGC To select Automatic Gain ControlPage Chapter Function Keys Overview of the Function Keys Programming your own featuresFunction Keys Changing the labels of the function keys∙ Call Center Mode Display Mode∙ Normal Mode To change the Display ModeFunction Key Programming Name Description Toggles DataFunction Keys Function Key Programming Name Description TogglesAdmin1 Shorthand Programming ModeAdmin Pages Press Admin. See Display Key Programming Longhand ProgrammingChanging Function Key Labels Chapter System Features Ring Back System FeaturesIntroduction Call ForwardingTo use Follow-Me-To from your home extension Diverting CallsTo use Follow-Me-Here from another extension Do Not Disturb Parking CallsVoicemail Following options are available for voicemailDefault Feature Codes Chapter EU24 Expansion Module EU24 Expansion Module EU24 OverviewUnderstanding Call Appearance/Feature Key Status Icons Using the EU24 Expansion ModuleSelecting a Call Appearance/Feature Key ConnectionPage Index 2420/5420 Phone IP Office 2420/5420 Phone IP Office 2420/5420 Phone IP Office
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