Avaya 15-601127 manual Do Not Disturb, Parking Calls

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8.5 Do Not Disturb

You may choose to receive no calls at all or only those from particular callers on your exceptions list:

To switch Do Not Disturb on (with or without exceptions), dial *08. An N is displayed. To switch it off, dial *09.

To add a number to the exception list, dial *10*N#.

To delete a number from the exception list, dial *11*N#.

Note

Your callers, other than your exceptions, either hear busy tone or are re-directed to your voicemail.

The only call that will ignore the Do Not Disturb rule will be one where you were the original caller, then performed an unsupervised transfer to another extension. If that extension does not answer, the call will be re-directed to you as the originator.

8.6 Parking Calls

You can park one or more calls; allowing you to make and receive other calls. You can also arrange for the parked call to be retrieved by another extension.

The system only allows calls to be parked for a short while before reconnecting them to the user who parked the call; the default setting is 5 minutes. Once the set time is reached, the parked call will ring back if your extension is idle.

Note

To park a call using the short codes, the call must first be put on Hold

20.

To park a call to be picked up by any extension:

Dial *37*N# - Where N is the slot id you have assigned.

Inform your colleagues of the parked call and the slot id you have assigned.

To Un-park a call from another extension:

Dial *38*N# - Where N is the assigned slot id.

To Park a call to your local extension:

Dial *37#

When you park a call to your local extension, it is automatically given a slot id number based on your extension number followed by 0. If you park another call, it is given your extension number followed by 1 and so on up to 9. For example: if your extension is 201, the first parked call will be given the slot id 2010.

To Un-park a call on your local extension:

Dial *38*# - If you have more than one call parked, the call parked first will be the first call to be unparked

Note

Feature keys can be setup to park and un-park calls. If required, contact your administrator.

2420/5420 Phone

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IP Office

15-601127 Issue 09a (16 July 2009)

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Contents IP Office 2420/5420 Phone User Guide2420/5420 Phone IP Office Contents Page Chapter Telephone Page Telephone Call Handling Buttons∙ a Line Appearance Call Appearance Keys∙ a Bridged Appearance ∙ Call Coverage AppearanceSystem Features Call Appearance Key IconsLogging Off Logging OnNo User DisplayPage Chapter Basic Call Handling Features Answering a Call Basic Call Handling FeaturesDefault ring cadences are To answer an incoming callTo manually make a call Making a CallClearing a Call To automatically make a callTransfer ConferenceTo add another party to a call Press Conference To manually make a call ∙ Press Headset Headset WorkingTo clear a headset call To automatically make a call ∙ Press HeadsetTo change from the handset to the speakerphone SpeakerphoneTo end a speakerphone call To redial a previously dialed number Speed DialRedial To redial the last number dialedTo prevent the other person on the line from hearing you MuteHold To put an existing call on holdMessage Private CallPage Chapter Using Speed Dials Using Speed Dials Adding a New Speed Dial To add a new speed dialEditing a Speed Dial Dialling a Speed Dial NumberDeleting a Speed Dial Converting a Call Log Entry to a Speed DialChapter Using Visual Voice Using Visual Voice To add a covering message to the copied voicemail Listen to VoicemailsTo listen to your Voicemails or your Group Voicemails Press Pre-RecSend a Voicemail To send a message to another person or Group Press VoiceChanging Your Greeting To change your mailbox greetingTo change your Mailbox password Changing Your Mailbox PasswordPress Password To view or change the current email alert status Email AlertsVoicemail Transfer To transfer the call to another mailboxPage Chapter Using the Call Log Using the Call Log Viewing the Call Log Setting Which Calls are LoggedPress Log Setup To set which calls are loggedTo make a call from the call log Making Calls from the Call LogSaving a Call Log Entry to Your Speed Dial List To save a call log entry to your speed dial listTo delete a call log entry Deleting a Call Log EntryErasing All Logged Calls To erase all logged callsPage Chapter Changing Options To change the ringer sound Changing OptionsRing Options To use the Message Lamp for ringing alertsAdjusting the Display Contrast To adjust the display contrastUsing Self Test Default Phone/Erase All SettingsTo select a language LanguageAutomatic Gain Control AGC To select Automatic Gain ControlPage Chapter Function Keys Overview of the Function Keys Programming your own featuresFunction Keys Changing the labels of the function keys∙ Call Center Mode Display Mode∙ Normal Mode To change the Display ModeFunction Key Programming Name Description Toggles DataFunction Keys Function Key Programming Name Description TogglesAdmin Pages Shorthand Programming ModeAdmin1 Press Admin. See Display Key Programming Longhand ProgrammingChanging Function Key Labels Chapter System Features Ring Back System FeaturesIntroduction Call ForwardingTo use Follow-Me-Here from another extension Diverting CallsTo use Follow-Me-To from your home extension Do Not Disturb Parking CallsVoicemail Following options are available for voicemailDefault Feature Codes Chapter EU24 Expansion Module EU24 Expansion Module EU24 OverviewUnderstanding Call Appearance/Feature Key Status Icons Using the EU24 Expansion ModuleSelecting a Call Appearance/Feature Key ConnectionPage Index 2420/5420 Phone IP Office 2420/5420 Phone IP Office 2420/5420 Phone IP Office