Avaya 15-601127 manual Using the Call Log

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5. Using the Call Log

The phone maintains a call log, to access, press Log. This log can store up to 100 entries. These can be a combination of incoming answered calls, incoming unanswered (missed) calls and outgoing calls.

You can select which types of calls are included in the log. You can also use call log entries to make return calls or convert the entry into a speed dial for future use.

WARNING

Calls that are made using pin codes and other information will appear in the call log. Either Logging of outgoing calls should be switched off or those call logs removed manually. See Setting Which Calls are Logged 37 .

Notes

Only outgoing calls made using the dial pad or a speed dial entry are logged.

Call log entries are lost if the phone is disconnected from the IP Office.

To display a screen similar to the following, press Log:

Missed calls are displayed first. You can select from InAns or Outgo. Alternatively, to display all

three options, press More and then select All.

Logged calls are shown with the most recent first.

The name of the called or calling party is shown, if available.

The number of the called or calling party is shown.

To display further pages of entries, press and .

To display further details of a particular call, press or next to a log entry.

The number of the log entry.

The type of log entry, i.e. Answered, Un-answeredor Outgoing.

The name of the called or calling party is shown (if available).

The number of the called or calling party is shown.

The date, time and duration of the call.

To display the previous or next logged call, press and .

The keys provide a number of actions.

2420/5420 Phone

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IP Office

15-601127 Issue 09a (16 July 2009)

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Contents IP Office 2420/5420 Phone User Guide2420/5420 Phone IP Office Contents Page Chapter Telephone Page Telephone Call Handling ButtonsCall Appearance Keys ∙ a Bridged Appearance∙ a Line Appearance ∙ Call Coverage AppearanceSystem Features Call Appearance Key IconsLogging Off Logging OnNo User DisplayPage Chapter Basic Call Handling Features Basic Call Handling Features Default ring cadences areAnswering a Call To answer an incoming callMaking a Call Clearing a CallTo manually make a call To automatically make a callConference TransferTo add another party to a call Press Conference Headset Working To clear a headset callTo manually make a call ∙ Press Headset To automatically make a call ∙ Press HeadsetSpeakerphone To change from the handset to the speakerphoneTo end a speakerphone call Speed Dial RedialTo redial a previously dialed number To redial the last number dialedMute HoldTo prevent the other person on the line from hearing you To put an existing call on holdMessage Private CallPage Chapter Using Speed Dials Using Speed Dials Adding a New Speed Dial To add a new speed dialDialling a Speed Dial Number Deleting a Speed DialEditing a Speed Dial Converting a Call Log Entry to a Speed DialChapter Using Visual Voice Using Visual Voice Listen to Voicemails To listen to your Voicemails or your Group VoicemailsTo add a covering message to the copied voicemail Press Pre-RecSend a Voicemail To send a message to another person or Group Press VoiceChanging Your Greeting To change your mailbox greetingChanging Your Mailbox Password To change your Mailbox passwordPress Password Email Alerts Voicemail TransferTo view or change the current email alert status To transfer the call to another mailboxPage Chapter Using the Call Log Using the Call Log Setting Which Calls are Logged Press Log SetupViewing the Call Log To set which calls are loggedMaking Calls from the Call Log Saving a Call Log Entry to Your Speed Dial ListTo make a call from the call log To save a call log entry to your speed dial listDeleting a Call Log Entry Erasing All Logged CallsTo delete a call log entry To erase all logged callsPage Chapter Changing Options Changing Options Ring OptionsTo change the ringer sound To use the Message Lamp for ringing alertsAdjusting the Display Contrast To adjust the display contrastUsing Self Test Default Phone/Erase All SettingsLanguage Automatic Gain Control AGCTo select a language To select Automatic Gain ControlPage Chapter Function Keys Programming your own features Function KeysOverview of the Function Keys Changing the labels of the function keysDisplay Mode ∙ Normal Mode∙ Call Center Mode To change the Display ModeFunction Key Programming Name Description Toggles DataFunction Keys Function Key Programming Name Description TogglesShorthand Programming Mode Admin PagesAdmin1 Press Admin. See Display Key Programming Longhand ProgrammingChanging Function Key Labels Chapter System Features System Features IntroductionRing Back Call ForwardingDiverting Calls To use Follow-Me-Here from another extensionTo use Follow-Me-To from your home extension Do Not Disturb Parking CallsVoicemail Following options are available for voicemailDefault Feature Codes Chapter EU24 Expansion Module EU24 Expansion Module EU24 OverviewUsing the EU24 Expansion Module Selecting a Call Appearance/Feature KeyUnderstanding Call Appearance/Feature Key Status Icons ConnectionPage Index 2420/5420 Phone IP Office 2420/5420 Phone IP Office 2420/5420 Phone IP Office